Simmer Eats Reviews 

Great meals, good size and decent price for the quality, delivery has been on time and had no issues

Started a package a few weeks ago and very impressed! The meals genuinely taste great, delivery is always prompt with no issues. Portion sizes are good and there doesn't seem to be any stinginess in the content (good amount of protein vs carbs). I've tried regular and large portion sizes and both have a great balance of protein and carbs. Subscriptions are weekly and flexible as long as you manage on time. Had a nice check-in chat with Marie, gave feedback that I'd prefer 5 meals instead of 6 meals in a box (6 is the minimum) and she suggested some helpful workarounds. So far no complaints and great quality food!

Meals are a lot more fresh than other meal provider services and love the variation of meals that are offered each week.

They made it very hard to cancel the subscription which is a pain. The meals were quite average and were watery when heated up.

Good quality food for middle to high price.Good ingredients used including variety of selection.

Food has been amazing!
I’ve tried many meal preps as always on the go, best so far!
Customer service is always quick and helpful big thanks to Zidane

Helpful and lovely food

It's been a game changer for me as it saved me a lot of time and effort, meals are as delicious as I make them myself, so it's a win-win. Only had 1 issue with a delivery so far but Lily got in touch and she did sort it out, so happy days.

I just experiencia meals. Great variety to choose . It is helping to change my live.
Congratulations for delivering a excellent service including using DPD

I hate to leave a 1star review, but I'm afraid I have to on this occasion. Their website clearly states 'We always send you an email before this so you can pick your meals, or make any changes to your order.'
I received nothing, no reminder of an order, no reminder to pick my meals, and not even an order confirmation, and we're now three days after the charge was made on my account. I was happy to continue with my Simmer account, but do need the heads up on subscriptions renewing etc, as life is hectic. The only way I knew it had renewed is because the payment had been taken from my bank account. The payment was still pending when I reached out to their CS and their response was unhelpful and unsympathetic, even after explaining that they had not stuck to their own terms of promising email reminders. Numerous emails later and no resolution, hence the review. To not send any correspondence to customers when they promise to, and not be in a position to offer appropriate assistance sounds very dodgy, almost fraudulent. I'd steer clear. Shame really, as I like the concept, and the meals were quite tasty.

Tasty, fresh, delivered on time. No hassle, no waste. Packaging is fully recyclable. Chill compartment in the box keeps the food fresh.

When I missed the weekly deadline to order, Simmer did a great job choosing meals for me based on what I'd ordered previously.

This would be a five star review if Simmer collected last week's packaging for recycling when they drop off this week's meals, although that might put prices up.

Full disclosure: I'm a genuine customer. Maria from Simmer Customer Services emailed me asking me to log a five star review.

Prompt delivery Sunday am. with Monday as an option if required suits us.
Time + labour saving of heat and eat is very helpful at this time.
Great tasting and healthy food from a varied menu...we have enjoyed every meal so far!
The colour theme on the app hurts my eyes but apart from that we are happy.

[Update: Within minutes of posting this review/emailing them again about cancellation, I was contacted by phone by Charlie (their Customer Service Lead) who was very nice, agreed their web site was terrible and needed improvement, listened to my issues and agreed to send me confirmation of my cancellation by WhatsApp - which she did. I also got an email response confirming the cancellation. It may be that they're just learning how to handle customers, without heavy handed techniques to keep them, as Charlie suggested, so I'll see if anyone else has similar issues going forward. The food, I have to say, is very nice (if expensive).]

'Seem' like nice guys and the foods nice, but their strategy for keeping you as a customer is awful and made me feel I was being conned (think car salesman). This was amplified when I went to cancel my subscription and found it's well nigh impossible. If you want to cancel you have to email them and the email has a link to their website which then takes you to series of pages (NONE of which ultimately let's you say you want to cancel). I've emailed again to say they need to accept that as cancellation but I'm not convinced they'll stop sending meals so I've also asked my bank not to pay them if they do. That might get their attention.

Do not trust this company! The first week of deliveries, several of the meals were damaged and open on delivery so inedible, I contacted them and they said they would just add a couple of extra meals on my next delivery!!! Two things wrong with that, first thing is Im now down several meals for the week, and secondly what if I decide I dont want to use them again ive basically lost 20 odd pound.

Anyway. I did decide to use them again, and the second weeks deliveries were fine with no issues, however the third week box came and again meals were damaged and open so again inedible!

This time I had a enough so requested to have my subscription cancelled which was acknowledged by them.

However, three weeks later I randomly had £75 pound taken from my account by them! I immediately got in touch as obviously furious, and they said there's nothing they can do as they've already ordered the food!! Well, I didnt order the bloody food did I, so it seems that they can just decide to steal money after you have cancelled a service, send you random food you didnt want and claim theres nothing they can do.

Absolute fraudsters do not trust or use this service as they are thieves and con artists

Food tastes great. Much better than other meal prep companies. Service is great (in particular zidane)

So far every meal was absolutely delicious. Very tasty, fresh and convenient on the go.

As someone who hates cooking but loves good food, this is the perfect recipe for a tasty match. I've enjoyed all of the healthy portioned meals and the convenience of wholesome fresh food in 3 mins. I can't afford to do it constantly, but will definitely dip in and out especially when I have a busy week and no time to shop or cook. Great quality and doesn't take up loads if space in the fridge. Great they can also go in the freezer 👍🏼

Missed the cut-off to pause/cancel my order for the week…

Sent an email to the support team & Alex C got back to me confirming they would be able to pause my order as a one-off on this occasion, and also mentioned as the ingredients were already ordered, they would be going to a local charity so nothing was wasted!

Unreal customer service & a nice touch from the company!

I use meal prep services for lunch and dinner every day and I have been for the last 2 years. I've been an on and off simmer eats customer during that time (along with a couple other services) but I would estimate I have received over 40 deliveries from simmer eats. Until last month, I'd decided on a meal prep service of choice and it wasn't simmer eats, but with the world cup promo, I decided to pause the other service and order from simmer for the month to save a little money.

The food was just as I remembered, flavour wise, average at the best of times and a 3/10 at the worst. The portion sizes are also laughable when compared to other services and nutritionally, I find their claims of protein content sketchy. All of this would be enough for a 2 star review but this brand has done my head in.

Firstly, the reason this brand is so popular is because it runs an absolute behemoth of a marketing operation. Safe to say most of the money this brand makes goes into shoving it down your throats through ads on Instagram and the like. They run all kinds of utterly insufferable campaigns such as fake podcast clips where a non-descript person speaks into a mic about "how good simmer eats is" (it's not) or another kind of ad they run is the owner speaking about why he created the brand (he's a knobhead). What truly ticked me off though was the recent campaign they've invested in which is advertising their brand with AI and generative AI which all but confirms that the owner truly does not care about providing you with good food or to support you in your fitness goals as he so claims, it's painfully obvious that this guy only cares about his bottom line. Please do yourself a favour and research on some other meal prep services, I promise you there are some out there that eclipse simmer in nutrition, flavour, and customer service.

Secondly, what really drove me to write this review, their manipulative, deliberately confusing cancel process. If I'm looking to cancel a subscription, I expect it to be as simple as clicking a cancel button and maybe a second step where I'm asked if I'm sure that I want to cancel. Instead, you won't find a cancel option on the simmer eats website (at least I couldn't). I had to google how to cancel and then click on a link through a forum. This is where it gets really dark. They throw all kinds of misleading wording and manipulative tactics at you to deliberately confuse you and put as many obstacles in your way as they can before you can cancel. I'm serious, I have never seen anything this bad before. I'm a well educated person and I truly had to take my time and read every page and every button carefully to try and figure out how to cancel. Trust me, it is not at all easy. It even confused me once, I thought I cancelled and it turned out all I did was pause my meals for the month. I had to start the process all over again to cancel. It's probably a 8 step process with about 10 different buttons you have to carefully read and click to get to the actual cancellation.

I'm not a malicious person but for all intents and purposes, I hope this brand goes bankrupt and the owner gets a reality check on making his brand people-first instead of money-first. There are many expletives that come to mind that I'm going to refrain from saying about this person but truly just a horrific experience.

Good food, delivered on time. Saves me time and money due to working shifts.