AAMI Reviews 

I have had the most terrible experience with aami and its still going. Unfortunately i woke up on my day off to someone who had drunk drove into my driveway totally 2 mechanically sound cars. Obviously i have a police report number to give aami so they can do their jobs and go through police departments to access the mans name to wavier the excess also considering they were stationary cars. The run around that aami has put me through has been inane for 3 months they kept lying and saying the report number isn’t correct its doesnt exist to then myself stating i have a video of police in my driveway making the report on their tablets as well as the crash at 2am mind you then they say oh found it. To then say oh we cant access it due to your names not being on the report…… why would my name be on the report besides my car registration listed to my name when i did not plumet through my own driveway and totally my own car??? The insane audacity to ask me to go down to the police station more than 4 times which i have done too is disgusting. I have never heard of an insurance company asking their customers to do their work for them. The amount of emotion stress they are causing is insane. Don’t go to aami they treat you like dirt when you pay them for service and you get nothing.

I had a no-fault car accident last weekend, and AAMI claims were very professional. The biggest issue I had was being able to reduce that crash cam video to a size acceptable for their uploading. It was quite stressful and AAMI were helpful. In the end Mr Google showed me a way to reduce the size whilst not losing the quality of the video. AAMI then received the video evidence, clearly showing it was not my fault and they waived the excess. I strongly advise you to get a crash cam, otherwise without it, I would have no proof it was not my fault and would have to pay the excess.

The Claims Manager accused me of not owning my home because she looked up the wrong address for a titles search. I work 2 jobs to afford this home, don’t accuse me of lying about my ownership.

Such a disappointing experience with the claims process. My investment property was the target of a theft where all the copper wiring was stolen. I provided everything required — the police report, repair invoice, and photos of the damage.

Despite this, the claims managers, Ted and Jonathan, kept asking for more information again and again, even after I had already supplied every piece of evidence. The investigation dragged on endlessly with no clarity, no ownership, and no urgency.

Loyalty clearly means nothing to them. I’ve been with this insurer for years, hold multiple policies, and rarely make claims yet when I finally needed support, I was met with delays, repeated questioning, and a lack of respect for my time.

⭐ 1 STAR — An appalling way to treat a grieving family

I called AAMI today simply trying to do the right thing and notify them that my mum has passed away and that her insurance policy needs to be cancelled.

I had to explain TWICE that I was calling on behalf of my mum because she had died.

Then I was asked why I wanted to cancel the policy.

Because my mum is dead. She no longer needs insurance.

I honestly could not believe I was being asked that after I had already explained the reason for my call twice.

Then came the requirements to actually cancel the policy.

Death certificate? Absolutely. No problem.

The will showing that I am the executor? Absolutely. No problem.

But apparently that isn’t enough. I was then told I also need to provide a letter AND a statutory declaration from a solicitor.

So after losing my mum, taking significant time away from work to care for her, and now trying to deal with everything that comes after a death, I am expected to PAY A SOLICITOR in order to cancel my deceased mother’s insurance policy?

Are you kidding me?

We are not a wealthy family. I don’t have spare money to spend on solicitors simply to tell an insurance company, with a death certificate and will provided, that my mum has died and therefore no longer requires insurance.

Dealing with someone’s affairs after they die is already exhausting and heartbreaking. Every phone call involves explaining that your parent has died. Every piece of paperwork is another reminder. Companies dealing with bereaved families should have processes designed with some basic compassion and common sense.

Instead, this interaction made an already awful time unnecessarily more stressful, upsetting and expensive.

AAMI, you seriously need to review how you deal with bereaved families. Nobody who has just lost their mum should be made to jump through expensive and seemingly excessive hoops simply to CANCEL an insurance policy.

There has to be a more compassionate way to treat people than this.

It’s awful! Been waiting for 3 months and nothing! They can’t even track 3rd party owner who hit my car and relying on a Police report even if I provided a video and plate number. Seriously what’s the point of insuring with AAMI when they expect for you to give 3rd party complete details even on the event of hit and run. What a shame with this company! Get away don’t even consider being with this AAMI

Do not buy this insurance.

Be prepared to spend hours chasing support and dealing with endless delays. The app is unreliable, policies seem to disappear, and customer service rarely responds when you need help.

Meanwhile, premiums keep increasing while the insured value of your car keeps decreasing. You pay more and receive less, with no clear explanation and little meaningful support.

Aami insurance My insurance last year on my house was 2554 this year well over 4000 what a joke moving on.

Stay away from AAMI, they are professional scammers. After my house got destroyed by tenants, they denied any malicious damage, sent 3x assessors to the property over a month, then proceeded to raise an investigation on my claim through their parent company Suncorp fraud and intelligence dept. They left a number which went straight to a pre-recorded voice message and only after 2 weeks then said it was not a fraud investigation. By that time, I had already engaged 2x commercial lawyers and went through a lot of anxiety and stress. They found excuses for every single damage left by the tenants. Lachlan, my AAMI claim manager, sounded like I was always a burden to him. Dane, the AAMI Assessor, basically misquoted the PDS clause, where I sought a legal interpretation of the clause which suggested he was incorrect. Sue, the AAMI/Suncorp investigation officer, insisted that she organise an hour long recorded "interview", more like interrogation. They will go out of their way to add additional stress to the point that I have withdrawn all my claims and cancelled my policy. Not its worth the stress, time and depression. Stay away from them.

Simple put, AAMI is the WORST insurance provider among all. My car bogged at 5:30pm on a Thursday with regular weather, but i waited over 3 hours to get the towing service. The towing job took less than 10 minutes. And they lied the whole time about arriving time of the driver. They kept saying he was on the way every 30 minutes and the driver was actually doing other jobs first and I was at the bottom of the list. I filled out their survey and made a complaint. Well, they called me and apologized. However, they said, "sorry, but nothing we can do more than a apology. Thank you for your feedback to help us improve. " So the person who runs the company has no intelligence??!!! Who would call and say something like that??!! If you hate someone, make sure you get them AAMI!!!

WhatExtremely disappointed with AAMI Roadside Assistance. I waited 3 hours for assistance in the cold weather, which was completely unacceptable. Being stranded for that long with no proper support or timely service was very frustrating.
I expected much better from AAMI. This experience has seriously affected my confidence in their roadside assistance service. Very poor service and extremely disappointing response time a disaster.wai

I'm currently dealing with Aami for a not at fault claim. I've had to ring 3 times to get my car towed. Then I had to ring 3 times to get a hire car. They book the hire car to expire before the quote for repairs will even be looked at so I had to call them again to extend the rental car. They haven't extended it. So looks like I will have to call them again.
A fence was damaged and Aami want me to get 3 quotes and pay for the repair and they will supposedly reimburse me. After I call them 3 times maybe? But why do I have to get the quotes? They should be organising the repair. Every phone call is a minimum of 30 minutes. Every call centre worker puts you in hold for most of the call. They have no idea what is happening. They told me yesterday that my car isn't at the repair shop. Pretty crappy service and annoying. I shouldn't have to work so hard to get what I need when someone else causes damage to my property!!!!!

If I could give no stars I would. As a customer with Aami for years they treat their loyal customers like dirt. I had to put through two house insurance claims that got knocked back because they couldn't discover the cause of our carpet claim, the wall claim they said they would fix, had their people come out assess it, put a massive hole in our wall then left it and we had no heating either due to our split system leaking which caused the original damage to our wall in the first place. They had a guy come out and make an even bigger hole, leaving wind coming into our loungeroom. We have 4 young kids. We had no heating, a hole in the wall and they ended up paying us out after a few months only because we had already paid the $1000 excess. Otherwise they wouldn't have paid us. I strongly recommend not using them as they don't care about their customers. The workers that came out took photos of my dishes in my kitchen that I had not got around to yet because I had tradespeople coming in and out of my home, and wrote in the report that my house was a health hazard and my house was in poor condition. Yes my house walls have marks on them because I have kids. Yes I had dishes I had not got around to doing yet because I was so busy with tradies coming in and out. That does not make my house hazardous to live in nor does it mean my house is in poor condition. I am absolutely appalled they took photos of my kitchen when the area they were looking at was my loungeroom! And he took the photos when I was not in the room. So I feel like they were trying to be sneaky about it. Be careful they will use you not doing dishes and marks on walls against you and say that your house is a health risk to everyone! Just ridiculous! When the workers came out my kids were curious and asked them what equipment they were using and why. The workers got annoyed at snapped at my kids. Which is totally uncalled for. I get they have a job to do but my kids were polite and asked nicely what they were doing. Will never again use ammi house insurance!

what attrocious customer service! My father is nearly 80 years old & AAMI is expecting him to deal with his policy queries online. He can't even navigate the convoluted phone options, much less go online!!! After he authorised his daughter (me) to deal with his query we were transferred overseas, half an hour into the process the call dropped - after my father left to go to a medical appointment. i called back, spoke to a customer service operator who was proactive in calling my father to get another authority for me to deal with his inquiry on his behalf. that went ok until she transferred me overseas AGAIN ! then they wanted to verify AGAIN but could not make an outbound call. I was transferred back to Australia ended up with "Carolyn from next level support" - what an uncooperative individual with a stedfast "don't give a hoot" attitude. Zero support only roadblocks. so nearly 2 hours on the phone just to get my dads policy documents resent to him with zero result. what a joke!

This is the worst ripoff in history charged an 81 year old woman nearly $1700 insurance for a car only worth $1500. I was told I had to understand their point of view . I expected them to at least reduce it to a common sense level but no they didn’t . Loyalty is not a factor with this company

My claims experience was extremely disappointing and added enormous stress during one of the most difficult periods of my life.

I repeatedly advised AAMI that I was undergoing active chemotherapy for cancer and relied on my vehicle to attend treatment and medical appointments. Despite repeatedly asking about my options, I was never clearly informed that, if my vehicle was declared a total loss, it would be immediately written off, deregistered and that I would lose the ability to continue driving it. I was led to believe there would be further discussion before any irreversible action was taken.

Instead, I was later told my vehicle had already been deregistered. It came as a complete shock. I was left without the vehicle I depended on during cancer treatment and placed in the extremely difficult position of having to replace it while undergoing chemotherapy and with no employment income.

Communication between all departments was inconsistent and confusing. I was repeatedly referred between the assessor, the total loss team and other staff without receiving clear answers.

I ultimately had to lodge a complaint with AFCA before AAMI made an additional $5,000 ex gratia settlement offer to resolve the complaint.

Based on my experience, I strongly recommend avoiding AAMI and choosing an insurer that values clear communication, transparency and fair treatment of its customers.

A company I would totally stay away from. They gave out all my personal information to a third party. I was lucky the third party alerted me to the issues.
So as a sorry for doing this they gave me a $100 gift card.
This is a breach of my privacy and you as a company shared this.
Good one AAMI...

My daughter’s claim with AAMI has been handled poorly from the start.

Even though SAPOL confirmed the rider of the motorbike that hit her parked car could not be identified due to non‑cooperation by the occupants of the offending property.

AAMI still applied the excess anyway, and wouldnt allow a loan car when being repaired, despite this being a textbook case of third‑party non cooperation she is being treated at fault.

AAMI contacted me via phone without authorisation about her claim, then later refused to respond to witness information on the basis of privacy.

Multiple follow ups were required just to receive basic acknowledgement, over a 2-3 month period.

The process has been slow, inconsistent, and procedurally flawed. AAMI has not demonstrated fairness or accountability at any stage.

20+ year customer, never experienced any problem with AAMI. However, this changed when they tried to charge me for extensive damage I did not do to another vehicle. They then backtracked after trying to defraud me & then refused to negotiate a fair cost for buffing off a small paint smudge (no dents/no other damage). AAMI & their service partners are dishonest, use fraudulent practices & have no integrity. Call after call & demand after demand on "damage" that should never have been an insurance claim to start with. As a long term customer this kind of business practice is the best way to lose loyal & actually honest clientele. I have taken my business elsewhere & will never deal with them again. Not only this, but while in active dispute with them they were still harassing me to reinsure my car with them. Not a chance. DO NOT RECOMMEND.

This company abuses disabled people.
A car crashed into my house.
Then AAMI damaged my property, then employed an engineer named Luke Tymenson from HardCore Geotech to trespass on my property and falsify a report to cancel my claim. Then when I said I would go to the police.
My claims manager emailed me directly threatening to make me homeless.
They did all this knowing I am Autisitic with Ptsd. And knowing I have an active TAC claim for trauma. They caused another mental health injury and stopped be from getting a new job.
Do not use AAMI or any insurance under thr AAI insurance umbrella.