Supposed to have free standard delivery with orders over €49. Availed of this for years. No longer works on their app. Called them and they said its only free delivery to a collection point. Exp... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I would give 0 stars. I ordered a battery. Battery arrived damaged and leaking. Made a complaint and asked for my money back. They said that the carrier says the battery was in good condition so t... Toon meer
Bedrijf heeft geantwoord
On May 6th, 2026, I ordered a car battery from Mister-Auto.ie. They claimed they shipped it, but after two weeks, the battery never arrived. On their site, it showed as delivered. I contacted them, an... Toon meer
Bedrijf heeft geantwoord
Great service, customer care is first class with quick response times. Non OEM parts such as Bolk have been excellent quality, no complaints after 18 months of use (brake pads) Prices are very go... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Mister-Auto is a french based company that sells auto parts to 23 countries. On mister-auto.ie you will find parts for brakes, filtering, clutch system, gearbox, steering, suspension ...
Contactgegevens
1,7
Zeer slecht
4K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Supposed to have free standard delivery…
Supposed to have free standard delivery with orders over €49.
Availed of this for years.
No longer works on their app.
Called them and they said its only free delivery to a collection point.
Explained ive had free shipping for years.very politely.and they hung up on me.
Also can't talk to someone in English.its done thru French and live translate facility which is very frustrating
Very poor customer service
12 augustus 2026
Review zonder uitnodiging
Antwoord van Mister-Auto.ie
Hello,
We have reviewed your feedback. You mention that standard shipping, which was previously free for purchases of €49 or more, is no longer available on the app. You note that Customer Service informed you that this free shipping now applies only to pickup locations, and that during your calls, the connection was improperly disconnected. You also mention that it is impossible to receive assistance in English, which makes the experience even more frustrating. We fully understand your dissatisfaction and apologize for this unsatisfactory experience.
Phone conversations should be respectful and accessible, including in the language of your choice. To quickly clarify the situation and take the necessary steps, we invite you to contact our online Customer Service directly. An agent will be able to review your account, adjust the shipping charges, and forward your comments regarding the quality of customer service and language accessibility.
We sincerely regret the inconvenience caused and are doing everything we can to improve the reliability of our services, particularly by enhancing the transparency of our shipping terms and the quality of our Customer Service.
Sincerely,
Mister‑Auto
I would give 0 stars.
I would give 0 stars.
I ordered a battery.
Battery arrived damaged and leaking. Made a complaint and asked for my money back. They said that the carrier says the battery was in good condition so they won't pay me back.
Do not buy off these people, ever.
Had the worst experience.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Mister-Auto.ie
Hello,
We have taken your feedback regarding your battery order into consideration.
You mentioned that the battery arrived damaged and was leaking, and that despite your complaint, the refund was denied because the carrier claimed the battery was in good condition.
We regret this situation and invite you to contact our customer service team directly so we can resolve this quickly.
Best regards,
The Mister‑Auto Team
A joke the company Got my parts wrong…
A joke the company Got my parts wrong and wouldn't refund me the money because it was just over the 30days so now I'm stuck with it! i would strongly advise you to avoid this company no customer service
12 juli 2026
Review zonder uitnodiging
Antwoord van Mister-Auto.ie
Hello,
We have reviewed your feedback regarding your battery order. You indicate that you paid for express service, but the package shipped by Chronopost could not be delivered because it was deemed defective. You explain that you are unable to retrieve the package to inspect its condition, that a claim must be filed by the shipper, and that after contacting the outsourced hotline, a refund request was opened with an estimated processing time of at least 7 days and an investigation period of 72 business hours. Since then, you have not received any updates despite your refund request. We fully understand your dissatisfaction and apologize for this unsatisfactory experience.
A product paid for via express shipping must be delivered on time and in good condition. We acknowledge that this situation has caused you significant inconvenience. To quickly clarify the situation and take the necessary steps, we invite you to contact our online Customer Service directly. An agent will be able to review your case, reinitiate the refund process, and forward your feedback to the relevant carrier to expedite resolution.
We sincerely regret the inconvenience caused and are doing everything we can to improve the reliability of our services, particularly by strengthening the tracking of express shipments and communication regarding refund procedures.
Best regards,
Mister‑Auto
Worst company I have ever dealt with
I bought the recommended( by their site after I put in my reg) parts for my right hand side car. The parts that arrived were for lefthand. It took 6 phone calls ,which I got told something different in each call. Then I had to fill out a warranty form for return even though it was their mistake. Everytime they would send it back with something different that needed to be added.
6 months later I have been reimbursed for 1 of the parts, I am still trying to get my money back for other, even though they took responsibility.
Stay away from this horrible company they treat their customers disgustingly.
31 januari 2026
Review zonder uitnodiging
Antwoord van Mister-Auto.ie
Hello,
We have received your message. You mentioned that you ordered the recommended parts through our website by entering your license plate number, but received parts intended for the left side instead of the right side.
You mention that you had to make several calls, received conflicting responses, and fill out a warranty form even though it was our mistake. Six months later, you have been reimbursed for one part but are still waiting for reimbursement for the other, despite our acknowledgment of responsibility.
We fully understand your dissatisfaction and apologize for this negative experience.
Our customer service team remains available to review your case and finalize the outstanding refund. We are doing everything we can to improve the reliability of our advice, the transparency of our procedures, and the speed of our refunds to ensure that this type of situation does not happen again.
Sincerely,
Mister‑Auto
Refund refusal
Refund refusal
Ordered a Clutch kit consisting of 3 parts, The release bearing collapsed after 8 weeks, cost of over €1000.00 in hire, recovery and repair of the fault, sent the faulty part back for a refund and they refused because I did not send back the other 2 perfectly working parts also (which were buried deep within the gearbox& would have cost another €1000 to get out, only wanted a refund of the faulty component.
1 december 2025
Review zonder uitnodiging
Antwoord van Mister-Auto.ie
Hello,
We have received your message. You indicated that you ordered an Exide EA852 battery (800 A CCA) on May 2, 2026. The first battery you received had bulges on the sides and was replaced. The second battery you received was found to be defective during the initial test: its cold cranking amps (CCA) were reduced to 689 A instead of the advertised 800 A, it had abnormally high internal resistance, and it was unable to reach optimal health despite a full charge. We understand your concern regarding the potential risks to your vehicle and apologize for this unpleasant experience.
To resolve this issue, please contact our customer service department directly. They will arrange for the return of the defective battery and offer you an appropriate solution (replacement or refund).
Best regards,
Mister‑Auto
Stay away from this company
Stay away from this company; they are even worse than Autodoc... Sent them an email to check part compatibility; no answer. I tried to call number on their website some French answer. no english: just some translation... It was useless. i didnt even order and yet ther is a problem with them.
16 juni 2026
Review zonder uitnodiging
Antwoord van Mister-Auto.ie
Hello,
We have received your message.
You mentioned that you tried to check the compatibility of a part via email but did not receive a response, and that your call to the number listed on our website did not result in assistance in English.
We understand your dissatisfaction and apologize for this negative experience.
We invite you to contact our customer service team directly via our online form so that an agent can respond to you as soon as possible and assist you with your request.
Best regards,
Mister‑Auto
On May 6th
On May 6th, 2026, I ordered a car battery from Mister-Auto.ie. They claimed they shipped it, but after two weeks, the battery never arrived. On their site, it showed as delivered. I contacted them, and they said they would send another one from a different warehouse. Another two weeks passed, and now it’s been a full month with no battery. Initially, they responded, acknowledging the issue and promising help, but now they’ve stopped responding altogether. Such a "wonderful" service from a company that just loves to frustrate its customers.
6 mei 2026
Review zonder uitnodiging
Antwoord van Mister-Auto.ie
Hello,
We have received your message and sincerely regret the negative experience you have described. You mentioned that you ordered a car battery on May 6, 2026, from Mister-Auto.ie, but despite the shipping confirmations and promises to reship from another warehouse, you still have not received anything after a month. Furthermore, the tracking information indicated that the delivery had been completed when it had not, and our responses ceased after the initial exchanges. We fully understand your frustration and apologize for this situation.
We will forward your case to our logistics department and customer service team to obtain accurate information on the status of your order and offer you a prompt solution (refund or guaranteed reshipment). Your feedback is valuable and will be used to improve the reliability of our tracking system and the quality of our communication with customers.
Best regards,
Mister-Auto
Happy with the customer service
I am the one who made another review but I can’t login. Mister Auto contacted me and solved the issue in able time. I found some alternative to my item but their Customer Support assisted me. Thank you, recommend the company.
29 mei 2026
Review zonder uitnodiging
Antwoord van Mister-Auto.ie
Hello,
Thank you very much for your positive feedback. We are pleased to hear that, despite your initial difficulties with logging in and placing your order, our customer service team was able to assist you effectively and resolve the issue quickly. The fact that you were able to find an alternative to your item and that you are satisfied with the assistance you received encourages us to maintain this level of quality.
Your recommendation is invaluable and motivates us to continue improving our services for our loyal customers.
Best regards,
Ordered a battery for my car and it…
Ordered a battery for my car and it came damaged, I tried contact on multiple channels, phone, email and no answers at all. Not I can not use the item, neither send it back or get a refund since it says no return acceptable
25 mei 2026
Review zonder uitnodiging
Antwoord van Mister-Auto.ie
Hello,
We have taken note of your comment regarding the damaged battery you received and the lack of response despite your attempts to contact us by phone and email. We understand your frustration, especially since the item is unusable and the return appears to have been denied even though the problem is not your fault. We apologize for this unacceptable situation.
To resolve this matter, we invite you to contact our customer service directly via your online customer account. An advisor will be able to verify your order, unblock the return process, and offer you a suitable solution.
Best regards,
Mister-Auto
Worst company I’ve ever dealt with
Worst company I’ve ever dealt with – avoid at all costs
I ordered a car battery from Mister-Auto on 21st April with an estimated delivery date of 27th April. Today is 6th May and the item still hasn’t arrived.
The tracking link provided is completely invalid, so there is no way to see where the parcel actually is.
I called last Friday and was told by a representative that the battery would be delivered that same evening. That clearly wasn’t true. I don’t understand how they could make such a claim when the tracking doesn’t even work.
Calling their Irish number is pointless—you just end up listening to music with no real help or answers.
No delivery, no communication, and misleading information.
Avoid, avoid, avoid.
Update:
After numerous calls, I finally received the refund.
21 april 2026
Review zonder uitnodiging
Antwoord van Mister-Auto.ie
Hello,
We have taken note of your feedback regarding your battery order placed on April 21. We understand your dissatisfaction that the delivery scheduled for April 27 was not fulfilled, that the tracking link provided was invalid, and that the information provided over the phone was unreliable. We apologize for this unsatisfactory experience.
Your feedback has been forwarded to our teams to improve the reliability of shipment tracking and the transparency of the information provided by our customer service department. We invite you to contact our customer service department directly so that we can address your case and take the necessary steps to resolve the situation.
We regret that this situation may have affected your trust in us and remain at your disposal to assist you with your future orders.
Sincerely,
Mister‑Auto
Horrible experience
Order #63000004858
How easy was to order: 1/5
I spend 1h trying to purchase a car battery on their website. There was no option to choose a payment. I contacted customer service and spend another 3h trying to sort it but the girl on the phone recommended to send them an email and in the email reply they suggested to contact them by phone! In the end of the day it appeared that there was an issue on their website and not on my end! Why not to tell that from the beginning and to save 4h of my life?!
The product: 1/5
I ordered the brand new car battery and paid a full price for it and paid shipping fees. When the battery arrived I tested it with the tester and it showed state of health 86% and internal resistance 4.37 Om(has to be bellow 4 for the new battery). Obviously SOH 86% and high resistance doesn't match the characteristics of the new battery! The battery was manufactured almost 4 years ago and that's the reason why it doesn't match characteristics of the new battery! So mister-auto doesn't check the batteries before sending them and send you an old deteriorated stock without any discounts!
Customer service: 1/5
After the battery test I opened the refund request and send an email describing the issue related to the battery including the pictures with results of the test. In a few days I received the reply that they can send me the return shipping label. I confirmed that I am willing to return it. And after another day they finally send me the shipping label. After I delivered the battery to the courier I send the receipt and confirmation to mister-auto.
I placed the order on the 1.04.26. Today is 22.04.26 and I don't have the new battery and haven't received the refund!
I am contacting them every few days and asking them to make the refund ASAP, cos I need to buy another battery for my car. It takes them 1-2 days to reply with standard text that I have to wait while they will process something on their end! Phone line is useless too! Sometimes it doesn't work for days! But if they answer on the phone they just saying that the case has been escalated but there is still no result!
After all no battery and no money! I do not recommend you to deal with Mister-Auto! And if you ever think to buy anything from them, think twice! Cos you will not get what you order and you will never get your money back!
1 april 2026
Review zonder uitnodiging
Antwoord van Mister-Auto.ie
Hello,
We have carefully reviewed your detailed feedback regarding your shopping experience. We fully understand your dissatisfaction and apologize for the inconvenience you encountered, both with the order process and the product you received.
Ordering process: We regret that the technical issue related to selecting the payment method caused a delay and confusion between phone and email communications. Your comments have been forwarded to our teams to improve the clarity and responsiveness of our support.
Product received: We are sorry that the battery delivered does not meet the expected specifications for a new product. A health rating of 86% and high internal resistance are indeed not in compliance. We will review your case and offer you an appropriate solution (replacement or refund).
To resolve this quickly, please send us your order number and, if possible, a photo of the test results. This will allow our customer service team to prioritize your claim.
Thank you for your feedback, which helps us improve the quality of our services. We remain available to assist you.
Best regards,
Mister-Auto
I ordered a car battery on 4th of…
I ordered a car battery on 4th of April. It was stated that it would be a free delivery if ordered via their App. I installed the App, but still got charged for delivery which was not an issue for me. However, today is 20th April, still no car battery received. I contacted the customer service on 13th or so but took ages to reply, they said they would take this up with courier company. From 13th till today 20th, no update from customer service, no refund and no battery. This company's services are appalling.
4 april 2026
Review zonder uitnodiging
Antwoord van Mister-Auto.ie
Hello,
We have received your feedback regarding your battery order placed on April 4. We apologize for the delayed delivery and for the lack of follow-up from our customer service team. We fully understand your frustration regarding the lack of a refund and the fact that you still haven’t received your battery despite your repeated inquiries.
To resolve this issue, please contact our customer service team again, providing your order number and the date of your initial inquiry. A representative will check the status with the carrier and expedite the processing of your case (delivery or refund). Your feedback will also be shared with our teams to improve:
The reliability of delivery times,
Transparency regarding shipping cost commitments,
The responsiveness and quality of customer follow-up.
We sincerely regret the inconvenience you have experienced and hope to restore your trust.
Best regards,
Mister‑Auto
Last time was very bad expierence with…
Last time was very bad expierence with this company. Now 5 stars. ???
16 april 2026
Review zonder uitnodiging
2 month and I still waiting for my refund
2 month and I still waiting for my refund, avoid them they are very bad , I email them too many times always they said we gonna give your money in 14 days but still nothing, just avoid them and I'll claim procurement in Competition and Consumer Protection Commission , terrible company
26 februari 2026
Review zonder uitnodiging
Antwoord van Mister-Auto.ie
Hello,
We have received your message regarding the reimbursement that has been pending for two months. We apologize for this unusual delay and fully understand your frustration.
Your case is being handled by our relevant department. We ask that you please be patient while they complete their review and take the necessary steps to ensure the refund is processed as soon as possible.
Rest assured that we are doing everything we can to resolve the situation and improve our response times.
Best regards,
Mister‑Auto
Two orders, two failures – still no working battery and €337 gone
I ordered a battery from Mister Auto using their registration plate system, which said it was compatible (the VIN number was matching my vehicle VIN). It wasn't – the battery was the wrong size (278mm instead of my car's required 315mm). I returned it using a prepaid label they provided, but I'm still waiting for a refund weeks later.
I decided to give them a second chance and ordered the correct VARTA battery for €180.84. When it arrived, the box had no protective padding – the battery was loose inside. The housing next to the positive terminal is cracked open, and the metal terminals have visible clamp marks, showing it has already been used in another car. I received a damaged, used battery sold as new.
I have now spent €337.15, waited weeks, and still have no working battery for my car. The only way to contact Customer Care is by phone, and it took a long time to receive an email from them so I could send photos to support my case. Reading other recent reviews, I see I'm not alone – multiple customers have received wrong or damaged parts, then been charged for return shipping despite it being the company's fault.
Avoid Mister Auto. Their compatibility system is unreliable, their quality control is non‑existent, and getting a refund is a nightmare. Order elsewhere.
2 april 2026
Review zonder uitnodiging
Antwoord van Mister-Auto.ie
Hello,
We have taken your feedback into account and apologize for the issues you encountered with your battery orders. We fully understand your frustration at receiving an incompatible battery initially, the delay in your refund, and then the delivery of a damaged battery that was clearly already used.
To resolve this issue, please provide us with your order number so that our customer service team can verify the status of your pending refund and arrange for the return of the damaged battery at no cost to you. We are committed to prioritizing your case to minimize delays and restore your trust.
Best regards,
Mister-Auto Customer Service
Be careful when ordering
Be careful when ordering. I have ordered brake hose for rear caliper passenger side and I got the part for driver side. I contacted customer service and was told I will get full refund because it's not my fault. So I ordered the correct part and paid for courier again.
And today they gave me refund but charged me a shipping and return courier cost.
Rip off. Never order again.
19 maart 2026
Review zonder uitnodiging
Antwoord van Mister-Auto.ie
Hello,
We have taken your feedback regarding your brake hose order into consideration. We sincerely regret that you received the wrong part (driver’s side instead of passenger’s side) and that, despite our initial assurance of a full refund, you were ultimately charged for shipping and return costs. We fully understand how you feel cheated and your decision not to order from us again.
To ensure that the necessary steps are taken promptly and that your account is corrected, we invite you to contact our customer service team so we can resolve this issue. We apologize for this inconvenience and thank you for sharing your experience with us. Your feedback helps us improve the transparency of our commitments and the quality of our customer service.
Best regards,
Mister-Auto
I had such a really terrible experience…
I had such a really terrible experience with Mister Auto. NEVER AGAIN!!
I ordered a car battery for 65 euros on 21 January 2026 using the GUEST checkout. Paid by credit card and was surprised to see no email confirmation of my order - even though 65 euros was taken by Mister Auto out of my account!!!
I phoned Mister Auto - very long waiting time to speak to someone - a 20min+ phone call - queried this and they said they had no record of my order or my email address! A second 23+ minute phone call to Mister Auto on February 11th, then a detailed email to Mister Auto where I felt I had no option but to inform them of my rights as an EU citizen (including injunctions Directive 2009/22/EC). There were also numerous long phone calls to my bank in Ireland.
My bank said it would be a good idea to block Mister Auto on my credit card account - which they did - because my bank said they couldn't be sure there would or wouldn't be further spurious charges by Mister Auto carried out on my account.
Anyway, Mister Auto finally reimbursed me on March 2nd 2026. WITH NO NOTIFICATION OR APOLOGY.
A LESSON LEARNED!!!
21 januari 2026
Review zonder uitnodiging
Antwoord van Mister-Auto.ie
Hello,
We have taken your feedback regarding your battery order into consideration and sincerely regret the difficulties you encountered. We understand your frustration regarding the lack of a confirmation email, the charges processed without any visibility into your order, as well as the delays and steps you had to take with our customer service team and your bank. We apologize for this experience, which did not meet your expectations.
We confirm that the refund was processed on March 2, 2026. We will review your case internally to improve our processes and prevent this type of situation from happening again.
Best regards,
Mister-Auto Customer Service
Poor service
Paid additional for fast order completing (on 9th March) and still can't track the my order (12th March), but in the order confirmation there is info that order will be delivered today. Website absolutely user unfriendly. Only one way of communication. The link to track the order brings you to nowhere.
9 maart 2026
Review zonder uitnodiging
Antwoord van Mister-Auto.ie
Hello,
We have reviewed your feedback regarding your order and understand your frustration. You mentioned that you paid extra for expedited shipping scheduled for March 9, but as of March 12, you are still unable to track your package. We apologize for the inconvenience and for the lack of clarity in the online tracking system.
Order tracking can sometimes experience technical issues (inactive link, delayed updates). To resolve the situation and verify the exact status of your delivery, we invite you to contact Mister-Auto customer service directly via your online customer account (Help & Contact section) or by replying to the order confirmation email. Please have your order number ready so that our representatives can provide you with accurate information and, if necessary, initiate an inquiry with the carrier.
Best regards,
Mister‑Auto
Don't mind that 48hr or 72hr nonsense.
Don't mind that 48hr or 72hr nonsense.
They dispatch when they feel like it,i selected the 48hr option on the 3rd and it was only dispatched today and due for delivery before 18th,that's not near good enough.
9 maart 2026
Review zonder uitnodiging
Antwoord van Mister-Auto.ie
Hello,
We have taken note of your comment regarding the 48-hour delivery option that was not honored. We understand your dissatisfaction with a package shipped several days after the order was placed, with a delivery date that was far too late for your needs. We apologize for this delay, which does not reflect the commitment made at the time of your purchase.
Your feedback is important: it will be forwarded to our logistics department to improve the monitoring of delivery times and prevent shipments from being delayed without a clear explanation. We would like to regain your trust by guaranteeing greater transparency and reliability in our preparation and shipping times.
In order to resolve your issue, could you please provide us with the order number in question? This will allow us to verify exactly what happened and offer you a suitable solution.
Sincerely,
Mister-Auto
Excellent service
Excellent service,very quick dispatch and delivery, great range of products and at good value, will definitely shop here again.
12 februari 2026
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.