Picnic. Reviews 

I can’t believe how cheap the insurance was well impressed

I am 85, not easy on line with wobbly arthritic hands, scrambled my password. Picnic made it so easy to change and set up again. Thanks Picnic

don't trust this company, it is not reliable in quote, once you paid the premium, more money to pay, ask you to upload details for No Claim Discount, whatever you submit, they don't accept, then, increase your premium by few times, they know you will cancel policy, no problem to them, they charge you excessive admin fees and cancellation fees

Really good insurance price

Very good pricing for car insurance,
Straightforward to setup.

If I could give this company a 0 star review I would, quite frankly, 1 star is being overly generous.

This is quite possibly the WORST company I have ever dealt with in terms of customer service. I took out a policy last weekend and noticed shortly after confirming that I had mis-dated my no claims bonus by 1 year.

I spent 5 hours sat in a queue for a live chat only to be told I needed to phone the customer services through 1st Direct. I called 1st Direct and after sitting on hold for 2 hours they told me “we can’t help, you have a picnic policy, please use the live chat”.

When I asked the call handler if they could raise a complaint for me they noted that even something as menial as raise a complaint for me but alas, I was told that this was not something they were able to do and that I would need to wait further time on hold to speak with the complaints team. Having already spent 7 hours trying to solve a simple correction of details I did not have the energy nor time of day to wait for the complaints team.

I followed up via email with the company to see if they could help with my issue. This was on Saturday 31st October. Why was I not surprised to see their “speedy” response arrived today 5th November asking me for the same details I had provided 5 days prior.

The customer service at this company is diabolical and I genuinely would steer clear of it if you can. No one can do anything, just send you queue hopping from different departments. Absolute joke.

Excellent detail on the comparison site & very easy to navigate: once on the web-site it was simple to add various extras to the policy & still end up with a competitive price!

Excellent experience

Very impressed with the quick response time and helpful customer support.A reliable insurance provider with great rates.

Picnic/1st central, initially easy to setup but then absolutely terrible, changed to personal reg plate and they emailed to say I must cancel the insurance due to a change. They wanted more money basically and then wanted money because they forced me to cancel policy. I should have learnt my lesson after issues setting up my partners policy, nothing but a headache. I would never use again, avoid these insurance companies.

Cant say much yet because my insurance didn’t start, but as they are related to 1st central insurance guess will all good.
They price was ok no much difference from what 1st central offered me but im happy.
So far all good

After some confusion ended up paying twice for the same policy. Finally account credited with over payment after lengthy telephone calls.

Smooth quotations process

Easy to follow instructions, quick service from getting quote to sorting direct debit and finalising everything.

Quick. Relatively simple to get quote albeit repeatedly upselling at checkout with direct warnings about not adding paid extras with multiple optouts required.

Surprised with the quote and it was cheaper then most comparison site. The only complain I have was the confusing element of selecting all the extra over several screens when all of this could be done on one page at the end!