Simplex Reviews 

Antwoord van Simplex

30 jul 2026

Hello Alouis,

Thank you for getting in touch.

From what I can see, it would seem that you might have been a victim of a scam. We would like to highlight that Simplex is a payment processor for fiat-to-cryptocurrency purchases. Our main activity scope is secure payment processing and fraud prevention.

As a regulated service in the EU, we take extreme measures to ensure the safety of all transactions that are sent to us, stopping thousands of fraudulent payments on a daily basis. I am sorry to hear that your case might have been different.

I can see that your case has already been transferred to our analyst team for further investigation as well as assistance. You might be asked relevant questions or asked to provide some additional information for a better understanding of your case. I’d like to ask for your ongoing patience and collaboration with the relevant team.

Thank you for your ongoing patience!

Regards,
Julia
Head Of Customer Support

Antwoord van Simplex

19 jun 2026

Hello Nancy,

Thank you for the review.

I have thoroughly reviewed your recent payments and can see that the cryptocurrency you have purchased has been successfully sent to the destined wallet address from our side.

I would like to elaborate that we do always strive to deliver your coins with the utmost urgency - however, in some cases, this can be delayed due to factors which are outside of our control, such as the demand for the cryptocurrency you are purchasing, the number of miners available, and the volume of transactions occurring on the blockchain at the time of your purchase.

However, if the cryptocurrency does not display in your wallet correctly, it would be helpful to reach out to the support team of your wallet provider. As much as we would love to help, we do not have direct access to your cryptocurrency wallet address or account, therefore, we cannot solve issues related or originating to/from your cryptocurrency wallet.

Thank you very much for your patience and understanding! Please let us know if you have any further queries.

Regards,
Julia
Head Of Customer Support

Antwoord van Simplex

26 mrt 2026

Hello,

Thank you for the review.

I have thoroughly reviewed your recent payments and can see that the cryptocurrency you have purchased has been successfully sent to the destined wallet address from our side.

I would like to elaborate that we do always strive to deliver your coins with the utmost urgency - however, in some cases, this can be delayed due to factors which are outside of our control, such as the demand for the cryptocurrency you are purchasing, the number of miners available, and the volume of transactions occurring on the blockchain at the time of your purchase.

However, if the cryptocurrency does not display in your wallet correctly, it would be helpful to reach out to the support team of your wallet provider. As much as we would love to help, we do not have direct access to your cryptocurrency wallet address or account, therefore, we cannot solve issues related or originating to/from your cryptocurrency wallet.

Thank you very much for your patience and understanding! Please let us know if you have any further queries.

Regards,
Julia
Head Of Customer Support

Antwoord van Simplex

19 dec 2025

Hello Kevin,

Thank you for reaching out!

From what I can see, it would seem that you might have been a victim of a scam.

We would like to highlight that Simplex is a payment processor for fiat-to-cryptocurrency purchases. Our main activity scope is secure payment processing and fraud prevention.

As a regulated service in the EU, we take extreme measures to ensure the safety of all transactions that are sent to us, stopping thousands of fraudulent payments on a daily basis. I am sorry to hear that your case might have been different.

I can see that your case has already been transferred to our analyst team for further investigation as well as assistance, you might be asked relevant questions or asked to provide some additional information for better understanding of your case. I’d like to ask for your ongoing patience and collaboration with the relevant team.

Thank you for your ongoing patience!

Regards,
Julia
Head Of Customer Support

Antwoord van Simplex

28 mei 2025

Hello Jimmy,

Thank you for the review.

I have thoroughly reviewed your recent payments and can see that the cryptocurrency you have purchased has been successfully sent to the destined wallet address from our side.

I would like to elaborate that we do always strive to deliver your coins with the utmost urgency - however, in some cases, this can be delayed due to factors which are outside of our control, such as the demand for the cryptocurrency you are purchasing, the number of miners available, and the volume of transactions occurring on the blockchain at the time of your purchase.

However, if the cryptocurrency does not display in your wallet correctly, it would be helpful to reach out to the support team of your wallet provider. As much as we would love to help, we do not have direct access to your cryptocurrency wallet address or account, therefore, we cannot solve issues related or originating to/from your cryptocurrency wallet.

Thank you very much for your patience and understanding! Please let us know if you have any further queries.

Regards,
Julia
Head Of Customer Support

Antwoord van Simplex

2 mrt 2025

Hello,

Thank you for reaching out!

I have thoroughly reviewed your latest transactions and can see that they were declined due to internal reasons which we find ourselves unable to disclose. Please be informed that the decision to decline your payments is made by our automated system based on various internal reasons and cannot be manually influenced or predetermined.

Please be informed that you were not charged for these unsuccessful purchase attempts - instead, as a standard banking procedure, an authorization hold was placed on your funds to ensure that your card was eligible for the transaction. The hold has now been successfully voided on our end, therefore the rest depends on your bank's processing speed.

The money should be back shortly, but no later than in 3 business days. As much as we would love to help you, we find ourselves unable to speed up the release of your funds, as this would entirely depend on the processing speed of your card issuing bank.

Thank you for your patience and understanding.

Regards,
Julia
Head Of Customer Support

Antwoord van Simplex

18 dec 2024

Hello,

Thank you for your review.

My sincere apologies for such inconvenient situation you have faced while using our services.

I can see that you have two payments issued one after the other for the same amount. The first one was issued on 12/12/24 and it was indeed manually cancelled by one of our Customer Support agents with you on a live chat. The authorization hold ( a temporary reservation of the funds) has indeed been voided and you should see no visible charges for this transaction as 3 full business days has already passed.

The second transaction has failed at the first stage of the payment and therefore, no hold has been placed on your funds. However, if you do see a double charge or a charge for the first transaction, please do reach out to our team for further assistance.

Thank you for your patience and understanding.

Regards,
Julia
Head Of Customer Support