ShipBob Reviews 

Arijit, has been extremely helpful, professional and efficient with assisting in managing our business with Shipbob!

Recently went live with the assistance of Malika and Matt.

Both were great at answering questions beforehand and especially Malika during the live implementation process.

So far so good and will hope to stay with Shipbob.

Package contents were stolen by driver and it was stuffed with a ripped up DoorDash bag and resealed. You could tell in the dropoff picture the driver had other open packages in his vehicle. I sent a complaint with a license plate number and never heard anything back. I’d never want to deal with this company again.

Our rep, Agranshu, is knowledgeable, responsive, and helpful to our company. I highly recommend him. ShipBob's analytics are insightful and we could not have designed these better to meet our needs.

The platform works great and integrates seamlessly with Shopify with order import rules as needed for other channels (FBT, etc).

Phenomenal Assistance from Malika

From start to finish, Malika has been a great help with assisting in helping us arrange 3PL for our brand Radiant Glow Skincare. Always answers any questions & is quick to respond.

From, AMRS International Brands

Had a great experience! Great customer care and attentiveness.

The Shipbob team is quick and responsive, that's the best part. We're knocking some stars off due to some of the carriers being unreliable, and the software being confusing and sometimes glitchy. The cost for the carrier service is becoming harder to justify.

Many many packages lost, not making it through the processing stage. Terrible customer support taking at least a week to respond to e-mails. No phone support. I would avoid using this courier at all costs.

I genuinely don't know what else to do at this point, so I'm writing this review in the hope that somebody senior at ShipBob will finally take ownership of the problem and fix my account.

I joined ShipBob roughly two months ago to fulfil orders for my new supplement company. Since onboarding, I have experienced one problem after another - receiving issues, unexpected charges, shipping configuration issues, inventory problems, incorrect fulfilments and repeated assurances that problems have been fixed when they clearly have not been.

The most concerning issue is incredibly simple: we have two primary product SKUs.

Daily Strength and Extra Strength.

ShipBob has repeatedly shipped Daily Strength when Extra Strength was ordered.

After the first major incident, ShipBob investigated and acknowledged that some of the inventory had been mixed in the stow area. I was subsequently told it had been sorted and the problem resolved.

It happened again.

More checks were performed. Again, I was told the issue had been addressed.

I have now returned 23 documented incorrectly shipped bottles to ShipBob as part of dealing with these errors.

And now it has happened again.

Today I received an order I deliberately placed through my actual live Shopify store as a paying customer. I paid $69.95 for Extra Strength. ShipBob sent me Daily Strength, which retails for $49.95.

This is after multiple investigations, returns, replacement shipments and assurances that the underlying problem had been corrected.

My website is now live and I am actively marketing the business. I have now had to stop pushing and advertising my product because I cannot confidently trust ShipBob to send customers the product they actually paid for.

This is actively costing my business money.

I've also had money withdrawn from my bank account without the advance communication I expected, and I've had to spend an extraordinary amount of my own time troubleshooting an operation I specifically hired a professional fulfilment company to handle.

What makes this particularly frustrating is the lack of meaningful escalation.

I tried calling ShipBob today and was informed that inbound phone support is no longer available. I then tried live support through the dashboard because I specifically requested a senior Operations Manager. Nobody was available, so the system simply created another support case.

I do not need another support case. I need someone with authority to actually investigate and fix the underlying problem.

I have paid ShipBob an implementation fee and ongoing fulfilment, storage and shipping costs, yet after roughly two months I still cannot confidently allow customers to order because ShipBob cannot reliably distinguish between two SKUs.

I don't enjoy leaving reviews like this, and I would be very happy to update this review if ShipBob actually resolves the situation.

I'm posting this because every other avenue I've tried has resulted in another ticket, another apology, another promise that the issue has been fixed, and then what a surprise,.. the same problem happens again.

If somebody senior at ShipBob reads this, please contact me and take ownership of this account. I simply need the fulfilment service I am paying for to work.
**
UPDATE: ShipBob has now reached out and escalated the fulfilment issues, which I appreciate. However, my inventory is currently being physically reviewed/recounted and my orders have been placed on hold until the issues are resolved. I have also stopped advertising during this process.

Despite my fulfilment operation effectively being on hold at ShipBob's instruction, I woke up this morning to yet another ShipBob fee being charged to my account.

I have raised this directly with the escalation team and will continue to update this review as things progress.

Great customer service, great platform and processing that runs seamlessly. Great reporting functionality as well. ShipBob makes my life easier!

The onboarding experience has been amazing. The team has done a great job setting us up for success while providing incredible support every step of the way. We also love the depth of data available, it's been really valuable in helping us make smarter decisions and grow our business.

Malika Paul was my onboarding specialist and incredibly helpful in getting my setup to start fulfilling orders for my company on cosignline.com

The customer service team is exceptional; they are consistently professional, attentive, and eager to assist.

The support responses are highly accurate and efficient. The team excels at providing precise guidance and actionable suggestions to resolve inquiries effectively.

At times, communication on specialized warehouse tasks could be improved by coordinating directly with the operations team.

We love working with ShipBob. Our Account Manager Savi is fabulous!

Shipbob has been our ally since we started our company 4 years go. They've been with us throughout our growth, allowing us to expand locally in their warehouses in the US, Australia, UK, and Canada, and thus achieve better shipping costs for the end consumer around the world.

I want to take a moment to recognize **Ankit Gupta and Sean Kenneth Tamayo at ShipBob** for the incredible support they have provided us over the past several months.

Both Ankit and Sean have gone above and beyond to help us navigate challenges and find solutions. Their **dedication, attention to detail, professionalism, and genuine care** have made a huge difference for us.

What really stood out was their willingness to take the time to understand our concerns, follow through on issues, and make sure nothing was overlooked. Their level of support and commitment has been exceptional, and we truly appreciate everything they have done for us.

**Ankit and Sean are a fantastic representation of what great customer support should look like.** We are extremely grateful to have had their help and would highly recommend them to anyone working with ShipBob.

Thank you both for all your hard work and dedication! ⭐⭐⭐⭐⭐

I'll be honest my experience with ShipBob had its challenges. But this review isn't about the challenges. It's about the person who showed up when it mattered most.

Ankit Gupta has been part of my ShipBob journey since day one of onboarding. From the very beginning he took the time to answer my questions, walk me through the platform, and make sure I actually understood what I was doing as a small business owner navigating fulfillment for the first time. That kind of patience and genuine care is rare.

But where Ankit truly showed his character was at the end of our relationship. When I was exiting ShipBob and hit wall after wall delays, miscommunications, a shipment stuck for 16 days Ankit stepped in. Not because it was his role. Not because anyone asked him to. He just did. He escalated internally, held his team accountable, stayed in communication, and made sure my inventory made it to me in time for my event.

He didn't have to do any of that. But he did. And that is the kind of person every company needs more of.

ShipBob, if you're reading this Ankit Gupta is the standard. He is what merchant care actually looks like when it's done right. Hold onto him.

Thank you Ankit. From the bottom of my heart. Aqilla wouldn't have made it to that event without you.

Malika on the implementation team is excellent. She has assisted us on both the Shopify and Amazon integrations with Shipbob.