Thai Lion Air Reviews 

Disaster!!! They change your flight without advising what option suits best for you than on your booking page you are told you have a free change of flight because it was an issue from their side and than you are told to contact customer care, but they never answer back!! Had to cancel and request a refund but for the refund you have to wait 60 days!!. What a disgrace, worst experience ever.

Terrible/non existent customer service.
Flight time was changed meaning I could no long make my flight (due to arrival time of my previous flight). Absolutely no response on email or Whatsapp when attemping to make contact. Having used them for many internal flights over the years, I will now never book with them again.

Very bad airline.we booked a flight to depart at 1210 but got reschedule to 2145..but when checked, the airline is still flying to the same location at 1210 but its more expensive now. Ask for cancellation and refund, they said will not be refunded fully. what kind of scamming tactic is this..will nv book another flight with them again

I had a very disappointing experience with Thai Lion Air. I booked a flight from Bangkok to Hong Kong, but my flight was delayed until the following day. The worst part was that I was only informed about the delay after I had already arrived at the airport.
I paid a very expensive taxi fare for a one-hour trip to the airport, only to find out that I would have to take another one-hour taxi ride back to my hotel and then pay for yet another taxi to return to the airport the next day. This resulted in significant unexpected expenses that could have been avoided if the airline had notified passengers in advance.
On top of that, I was traveling to Hong Kong for an important meeting. Because of the delay, I missed the meeting, which caused me to lose money and a valuable business opportunity. I also lost the money I had already paid for my hotel in Hong Kong, as I was unable to use my first night's reservation.
I understand that operational issues can happen, but failing to notify passengers before they make the journey to the airport is completely unacceptable. Better communication would have saved me time, money, and a great deal of frustration.
This experience has seriously damaged my trust in Thai Lion Air. I expected much better customer service and communication. I cannot recommend this airline based on my experience, and I will think twice before booking with them again.

Wir hatten eine Stunde Verspätung, aber ansonsten lief alles reibungslos :) für einen kurzen Flug also voll ok!!

Worst airline I’ve ever flown.
They’ll squeeze every dollar they can out of checked baggage. I tried to prepay our suitcases online, but their website wasn’t working. We ended up paying more in baggage fees than we paid for the flights themselves.
Never flying this awful airline again.
Go Thai Airways!

Pathetic company. Can’t even do their job to load a luggage on a plane. Also they don’t deliver it to you. You have to wait in airport or comeback next day to collect it. 0 compensation.

They Changed the flight from krabi to bkk, and i can not accept the Change. The rule 101 applies and they must refund me, but on ther useless support page says i have to contact my bank for refund. WHAT ? so they do not follow aviation rules.....

Diese Fluggesellschaft hat keine Ehre. Sie verschieben ihre Flüge andauernd, bis man seinen Anschlussflug nicht mehr erreicht. Muss man deswegen den Flug stornieren erhält man nicht mahl den vollen Preis zurück. Ehrenlos und Zieht das Absehen von Thailand in den Schmutz

Our group traveled with Thai Lion Air from Bangkok and experienced several issues. The flight cabin was uncomfortably hot, basic services were delayed, and overall passenger support was disappointing. Even paid requests took an unreasonable amount of time to be fulfilled. The airline needs significant improvement in customer service and onboard operations

This was one of the least comfortable flights I have experienced. The seats were uncomfortable, the cabin temperature was unpleasant, and customer service was slow. Even simple requests such as purchasing water required repeated follow-ups. The airline should focus more on passenger comfort and service quality

I had a very disappointing experience flying with Thai Lion Air on our return journey from Bangkok. The cabin was extremely warm because the air conditioning was either not working properly or was not started for a long time. Despite multiple complaints to the cabin crew, we were repeatedly told it would start in a few minutes, but the situation did not improve. This made the journey very uncomfortable. Customer service was poor, and overall the experience did not meet even basic expectations.

I am writing this review to warn other travelers about Thai Lion Air’s automated scheduling system and poor handling of flight changes. My booking reference is PNR: OFEYKJ.
I originally booked a 4-day itinerary from Cochin (COK) to Bangkok (DMK), departing on June 22nd, 2026, and returning on June 25th, 2026. Without my consent, the airline completely altered my flight schedule to an impossible timeline:
New Outbound: June 23rd at 22:30 (Arriving at 01:20)
New Return: June 24th at 02:20 (Arriving at 08:15)
The airline’s automated system literally rebooked me for a 1-hour layover in Thailand before forcing me on a return flight home. This is an absolute joke and structurally broken logistics. I have already paid for non-refundable multi-day vacation packages and hotel accommodations based on the original 4-day dates I purchased.
When I contacted customer service, they simply stated they canceled flights on my original dates and left it up to me to scramble for a fix. I have requested a simple adjustment to any nearby dates that preserve my original 4-day itinerary length, but communication has been incredibly slow, leaving my travel plans completely up in the air.
If you are booking time-sensitive vacation packages, be very careful. Thai Lion Air can and will completely break your itinerary with zero regard for your pre-paid land arrangements. I am still waiting for their support team to step up and fix this error properly.

On 27th April, I booked a flight from Kathmandu, Nepal, to Chiang Mai, Thailand, on their official website (lionairthai.com). After 20 days, I received an ambiguous email (the subject line read “flight canceled,” the body read “flight rescheduled”). They had canceled the first leg of my flight(from Kathmandu to Bangkok). As of now, 5th June 2026, I have contacted them several times via Line, WhatsApp, Email, and the helpline number for a refund, but I have been unable to reach a human being. Stay away from Thai Lion Air, one of the worst airlines in the world. Never Again!

The worst customer support ever.
Doesn't exist at all.
I'm after a refund since they rescheduled my flight.
No answer on either Line, WhatsApp, website, email and phone calls.
Keep away!!!

Litteral scam. They just canceled my flight out of nowhere a week ago. When i want to ask a refund through their website it says i can't because i booked using a third party agency. When i reach the third party agency they tell me they can't refund because it's the airline's responsiblity. Their whatsapp just links to the same website that tells me to reach the third party agency. And of course, they don't answer to my emails.
I have contacted my lawyers to open a case.

⭐☆☆☆☆ REPEATEDLY CANCELING SL934 — AND KEEP SELLING IT ANYWAY
Flight SL934 Bangkok→Changsha has been canceled or significantly rescheduled every time I have booked it. This is not bad luck — this is a pattern that Thai Lion Air is fully aware of and does nothing to fix.
On my most recent booking, the flight was rescheduled so severely that my outbound date was moved to the exact same day as my return flight — making the entire round trip impossible to use.
No proactive communication. No workable alternative offered. Just a quiet schedule change that destroyed my travel plans and cost me significant time and money to fix independently.
Thai Lion Air continues to sell seats on a route they demonstrably cannot operate reliably, without any transparency to passengers about the cancellation risk at the time of booking.
Formal complaints filed with the Department of Civil Aviation (DCA) Thailand and consumer protection authorities.
If you are considering booking SL934 — check the cancellation history first. Then book with someone else.

Booking info inadequate or deceptive. The app for check in does not work. Self check in at the airport does not work. Incompetent staff at check in counter, quoting multiple rates for baggage fees. Supervisor was just as confused. My baggage fees for the return flight were more than twice the outbound flight for the same bags and same weights. You need to visit multiple counters to pay the fees, each taking surprisingly long. No in-flight service of any kind. Mercifully, we landed at the right airport.

Flight postponed 7 times to 4 days after the original schedule. No way to get in touch with them or to do anything about it, only thing you can do is to accept it, cancel the trip and take the loss. Usually not a good experience with them (delays), but this tips the scale now.

I have flown with more than 80 Airlines... Thai Lion is the worst! A horrible experience.. NEVER AGAIN!