Hola Health Reviews 

Very helpful

It was my first time using Hola Health, and the experience was great. As a working professional, I often find it difficult to make time for in-person appointments. Booking a teleconsultation was easy, and the GP explained everything clearly and provided helpful advice on managing my health concerns.

I booked a teleconsultation to discuss my ongoing UTI symptoms and understand the next steps. The GP reviewed my previous medical reports and guided me based on my medical history. I appreciated that the consultation felt comfortable and was not rushed.

I find it easier to see them
Then getting into a dr

I was told within 2 minutes of the appointment that my doctor could not do anything for my request. All I wanted was a letter of support from a medical professional and not only did the doctor refuse to write the letter, he also interrupted me while I was talking and was incredibly rude. When I requested a refund, the customer service team refused to process a refund because the practitioner had answered the call - even tho they could see we spent less that 3 minutes on the call and I had paid for a long consultation. Terrible service all around. I have been using this service for years but will no longer be using it at all after this.

Sign-up process requires sex at birth. This is NOT friendly to those who experience their gender differently.

Could do a little better, but overall good 👍

I use hola all the time for me and my partner it makes life so much easier and best option to order our scripts so much better and quicker

The experience is so easy and effortless and it works efficiently and fastidiously! This company leads the way for this type of service exemplifying ease of use with reslts.

Used the service 3 times. First was fine next two was simply for script renewal. First consult the doctor gor on screen I could hear him and see him and he kept working not saying a word for many minutes I was saying hello hello waving writing to him in the text and he just ignored me. Eventually came on and had the demeanor I was a nuisance and was rude and rushed me I inadvertently told them the wrong mg of medication as I was so flustered by their behavior and felt so rushed and was so unfriendly. The next appointment I had to get my script I had the same doctor he came on line and I immediately told him I needed a script for TWO medications and the last time I spoke to him I gave him the wrong mg. Thru the WHOLE consult someone in the background was very noisy on his side with loudly practicing piano and it was very distracting. What he could not go to a private room with quiet to consult patients. He was again very abrupt gave me the script for my 1st medication then I told him the name for the 2nd medication I needed and mg. He ignored me and asked if I got the script I said yes but only for the 1st medication then he pretended like he couldn't hear me even though I could see and hear him fine and again repeating the name and mg of the 2nd medication then he just hung up on me.i was furious to have to endure this rude and unprofessional person and then not even have my consult completed for what I asked. You can only email hola not other way to contact so I did to complain about this doctor. Still waiting for reply. Just terrible service. Especially after I got An email recently that someone hacked all their records on patients and my data was taken. Thanks for that also Hola!!! I love being the target of scammers trying to steal my money. Will not be using the service again. Just horrible customer service from my experiences Especially from that one horrible rude doctor. note, i sent emails direct to suport@holahealth as they quote and sent a follow up email due to no response on my original email and i have received no response to date. #1928-3835

Very concerning experience from start to finish.

Before the consultation, I had already submitted relevant documents for the doctor to review. During the consultation, when I referred to them, there was virtually no acknowledgement, no meaningful discussion of my condition, and no reassurance. The focus seemed to be more on the inconvenience and process around arranging pathology than on properly assessing an unwell patient.

I was also told pathology could only be arranged on the basis that I followed up again with Hola Health, which felt completely inappropriate given how unwell I was.

I contacted the service at around 10:30pm. A pathology form was sent promptly, but that was of little practical use overnight. The antibiotic that had actually been prescribed did not reach me until around 6:30am, roughly eight hours later. I continued to deteriorate and ultimately had to attend Emergency without access to the prescribed treatment overnight.

What has made the experience worse is the way the complaint has been handled since. Responses have been slow, generic and, in my view, minimising. Serious concerns about the consultation, the prescription delay, patient safety and the overall failure of the service have repeatedly been reduced to me simply “feeling rushed and unheard.”

I work in healthcare myself, and that is exactly why I find this so concerning. Advertising 24/7 medical support creates an expectation of accessible and clinically meaningful care. In my experience, what I received was the bare minimum, with very little actual support when it mattered.

The overall experience was deeply unprofessional and, from a patient-safety perspective, very concerning.

Hola health was very understanding of my recent ER visit for an inflammatory pelvic infection then wrote the additional script I needed since holidays prevented me from getting the first one to combine with the shots received at the ER. Thank you so much. I feel so much better!

due to busy workdays i kept postponing the consultation for my severe period pain. Yesterday morning when it struck me so bad i had to book a teleconsultation here. the GP attended to me quickly within 15 mins. I just smashed out every detail. He gave a script and advised me to focus on my stress levels too. This home consultation was convenient.

Faster, service

Paid to get a medical certificate. I didn’t receive the medical certificate will not use this service. I sent several emails

Fast service

Not secure, just got an email from them saying they have been hacked and my data has been exposed. I can't imagine requiring all this sensitive data and then being incompetent enough to not keep it protected. Never again. There needs to be severe penalties for these companies.

Only downfall when speaking to doctor, wasn’t offered 7 days only offered three with condition that I had to take 9 Days off work therefore multiple contacts and tripled the cost when multiple day is offered you should be offered maximum as you pay for multiple day prescription, if I get better before hand I would return to work instead of having to pay multiple scripts

Health professional listened to what I had to say, asked appropriate questions, gave good advice, and respected my feelings on the choices.