Freedome Reviews 

Antwoord van Freedome

24 jul 2026

Hi,

we are truly sorry about your injury and we sincerely wish you a speedy recovery.

We understand that having to deal with such an unexpected situation during your holiday can be frustrating. For this reason, as soon as we were informed, our team looked into the possibility of finding a solution and tried to support you as much as possible.

At the same time, some conditions of the experience, including cancellation and modification policies, are agreed with the local operators and we must operate within these terms. Being customer-oriented does not always mean being able to override every condition, but doing our best to listen, assist and find the best possible solution within the available options.

We are sorry that this situation led you to perceive a lack of attention from our side. Supporting our customers is at the heart of what we do, and we always try to combine flexibility and care with the commitments made with the operators who make these experiences possible.

Antwoord van Freedome

24 jul 2026

Hi Bart,

we are truly sorry for what happened and we would like to wish a speedy recovery to the person involved.

We understand that this was a difficult and unexpected situation. Although the cancellation policy for this experience did not include a refund for changes made so close to the scheduled date, we still took action to check with the operator whether there was any possible solution that could meet your needs.

The conditions for each experience are agreed directly with the local operators who organize and manage them. In order to ensure a fair and transparent relationship for everyone involved, we must adhere to the terms that have been established. This is not due to a lack of willingness on Freedome’s part to support our customers, but rather the need to respect the conditions agreed with the operators who make these experiences possible.

We are sorry that this situation led to a negative perception of our service. Our goal is always to support our customers and find solutions whenever possible, while maintaining a fair and balanced relationship with the operators we work with.

Antwoord van Freedome

24 jul 2026

Hi Ingrid,

we are truly sorry for the unexpected situation that prevented one person from your group from taking part in the experience.

The cancellation policies for each activity are agreed upon with the local operators and are always clearly indicated on the experience page before booking. We understand that unexpected situations can happen, but these timeframes are also necessary to allow organizers to properly manage their activities and the availability reserved for each booking.

When a cancellation occurs close to the scheduled date, unfortunately it is not always possible to reorganize the activity or reassign the spot. This is therefore not a lack of willingness to support our customers, but the application of conditions designed to balance the needs of those booking with those of the operators who organize the experiences, in order to provide a fair and sustainable service for everyone.

We are sorry that this situation affected your experience with Freedome, and we remain available for any further clarification.

Antwoord van Freedome

25 jul 2025

Hi Eelco,

We’re sorry to hear about your experience. However, we couldn’t find any bookings under your name in our system.

If you’d like, you can contact us at info@freedome.it so we can assist you further and help resolve your situation.

Thank you for your understanding.