flyp Reviews 

We booked **The West London House through Booking.com in early July** for a family stay of 10 people from **27 to 31 August 2026**.

Our reservation was confirmed for weeks. Then, just days before our arrival, Flyp Homes suddenly cancelled it, claiming that the property supposedly needed **renovation works**.

But the circumstances surrounding this cancellation are extremely concerning.

Before cancelling our reservation, Flyp Homes specifically asked us **what we were planning to do in London** and asked us to confirm that **we would not be throwing any parties at the property**. We clearly confirmed that we had no intention whatsoever of organising a party.

Despite receiving this confirmation, they subsequently cancelled our booking anyway.

They had also requested the **passports of every single traveller** in our group. We provided them in good faith. Looking back at the sequence of events, this now raises serious questions about the real reason our reservation was cancelled.

After the cancellation, we also came across recent Google reviews and information suggesting that the property **may actually have been occupied during the exact dates of our stay**.

So what was the real reason for cancelling us?

The combination of:

* asking what we planned to do in London,
* specifically questioning us about parties,
* requesting passports from every traveller,
* receiving our confirmation that there would be no party,
* and then cancelling our confirmed booking anyway,

has left us with a **genuine and very serious concern that we may have been subjected to discriminatory treatment or profiling**.

I am deliberately careful with my wording: we do not claim to have definitive proof of racial discrimination. **However, the circumstances are highly suspicious and Flyp Homes has yet to provide a credible explanation.**

We were a group of 10 people who had organised an entire family trip around a confirmed reservation. Cancelling it at the last minute caused considerable stress, additional costs and completely disrupted our plans.

And Booking.com? Despite being informed of the situation, **they did absolutely nothing meaningful to hold the property accountable.**

Flyp Homes should answer some very simple questions:

**Why did you need to know what we planned to do in London?
Why did you specifically ask whether we would throw a party?
Why did you request the passports of every traveller?
Why did you cancel our reservation despite receiving our confirmation that there would be no party?
Why were we told that renovations were the reason?
And was the property actually occupied during our booked dates?**

After this experience, **I would strongly advise travellers to think twice before booking with Flyp Homes.**

A confirmed reservation should mean something. Customers deserve **honesty, transparency and equal treatment — not intrusive questioning, unexplained cancellations and unanswered questions.**

**Flyp Homes, we are still waiting for a proper explanation.**

⭐ 1/5 — A deeply disturbing and unacceptable experience

We booked **The West London House through Booking.com in early July** for a family stay of 10 people from **27 to 31 August 2026**.

Our reservation was confirmed for weeks. Then, just days before our arrival, Flyp Homes suddenly cancelled it, claiming that the property supposedly needed **renovation works**.

But the circumstances surrounding this cancellation are extremely concerning.

Before cancelling our reservation, Flyp Homes specifically asked us **what we were planning to do in London** and asked us to confirm that **we would not be throwing any parties at the property**. We clearly confirmed that we had no intention whatsoever of organising a party.

Despite receiving this confirmation, they subsequently cancelled our booking anyway.

They had also requested the **passports of every single traveller** in our group. We provided them in good faith. Looking back at the sequence of events, this now raises serious questions about the real reason our reservation was cancelled.

After the cancellation, we also came across recent Google reviews and information suggesting that the property **may actually have been occupied during the exact dates of our stay**.

So what was the real reason for cancelling us?

The combination of:

* asking what we planned to do in London,
* specifically questioning us about parties,
* requesting passports from every traveller,
* receiving our confirmation that there would be no party,
* and then cancelling our confirmed booking anyway,

has left us with a **genuine and very serious concern that we may have been subjected to discriminatory treatment or profiling**.

I am deliberately careful with my wording: we do not claim to have definitive proof of racial discrimination. **However, the circumstances are highly suspicious and Flyp Homes has yet to provide a credible explanation.**

We were a group of 10 people who had organised an entire family trip around a confirmed reservation. Cancelling it at the last minute caused considerable stress, additional costs and completely disrupted our plans.

And Booking.com? Despite being informed of the situation, **they did absolutely nothing meaningful to hold the property accountable.**

Flyp Homes should answer some very simple questions:

**Why did you need to know what we planned to do in London?
Why did you specifically ask whether we would throw a party?
Why did you request the passports of every traveller?
Why did you cancel our reservation despite receiving our confirmation that there would be no party?
Why were we told that renovations were the reason?
And was the property actually occupied during our booked dates?**

After this experience, **I would strongly advise travellers to think twice before booking with Flyp Homes.**

A confirmed reservation should mean something. Customers deserve **honesty, transparency and equal treatment — not intrusive questioning, unexplained cancellations and unanswered questions.**

**Flyp Homes, we are still waiting for a proper explanation.**

Great apartment and location had an awesome time. Just missing a few kitchen essentials such as toaster, oven tray and microwave. Would definitely stay there again.

Flyp helped me sell my property smoothly and successfully. Before working with them, I had tried to sell the property three times through traditional sole agents, but none of those attempts resulted in a sale. Flyp’s approach was noticeably different, much more proactive and ultimately effective.

Mike Roux, the Relationship Manager, was absolutely fantastic throughout the entire process. He acted as an essential bridge between the estate agent, the buyer and the conveyancing solicitors, keeping everyone informed, resolving issues and ensuring the sale continued to move forward.

I am extremely pleased with the service I received, particularly Mike’s professionalism, responsiveness and commitment. I would happily recommend both Mike and Flyp to anyone looking for a more proactive and well-coordinated approach to selling their property.

It was a very pleasent stay: The appartment is in a good und very central area. Everything was clean and working. Nothing to complain :-)

I was a novice at selling a property and came across Flyp and their unique concept to selling. I called and, although a little nervous, signed up. Well I needn’t have been nervous. From that moment they guided me through everything. The photos were fantastic and only had to do them once and not for every estate agent. The property was unusual and was always going to be a difficult one to sell but it was kept fresh in the market and eventually sold at the acceptable price. I was always kept up to date every step of the way and the Flyp portal made it very easy to keep abreast of where we were. Communication was fantastic! I dealt with Chris who really couldn’t have been more helpful and I always felt like somebody was on my side. If I had a question about something Chris answered straight away. I really don’t know why anyone would go down the old route of selling a property, this really works even with a difficult property like mine. I would recommend Flyp to everyone.

My experience booking an apartment through Blueground was absolutely amazing! Carlyn from Flyp was a true star, she handled all my queries with professionalism and always got back to me promptly with clear answers. Her support made the entire process smooth and stress-free. Overall, a fantastic experience, and I highly recommend the team! ⭐️

We had a great experience. Carlyn was fantastic from start to finish. We plan to use Flyp again. Thank you!

Initially, I wasn’t sure as it was a new experience in selling a house but I have to say the flyp team from start to finish has been excellent very responsive and positive especially Chris.

Every step of our experience with Flyp was positive.

We have been using Flyp for a long time now and they have always been great to work with. Chris has been especially good, very responsive and always on hand to help with our queries.

I would 100% reccomend Flyp.

Sold my house through flyp and won't go back to sole agency. They ran several agents at once and kept shifting the Rightmove listings so it stayed fresh

From beginning to end working with Flyp has been excellent. I have already recommended them to friends and will be using them again.

I am a local estate agent who has worked with Flyp on a number of different properties. I have always thoroughly enjoyed this process. The photos have always been to a very high standard and they are very thorough with their marketing information. I have built strong working relationships with their staff and in particular Chris Leech who i have always found extremely communicative, helpful and a pleasure to deal with.

Business to Business relationships are important and i value ours and Flyp's highly.

Really impressed with Flyp. Having a few estate agents all working to sell my place made a huge difference compared to the usual approach of just picking one.. and having a new Rightmove listing refresh every few weeks was a game changerr

The whole thing was really easy to use, I could see all the updates and feedback in one place, and the team kept me in the loop the whole way thru.

Booked an apartment for one month through AirBnB. Very good responsiveness initially. However 2 days before arriving said the appt had some unexpected maintenance issues and we couldn’t move in. Rather than offer a refund they offered another property which was a 30 min walk away and on different tube lines making our commute for work much harder. We chose the original property for its location and also took out a 1 month gym membership next to the property for our stay. We advised that the new property wasn’t acceptable and asked either for a refund, a later check-in to allow them some time to fix the maintenance issues or a property nearer our work. 20 min response times turned into hours with no resolution. 24 hours from arriving in london we have no refund and are trying to find last min accommodation for a month. Do not trust or use them. So many similar reviews above.

TL;DR

I would happily recommend Flyp for straightforward property sales where speed to market and broad agent exposure are likely to generate an early sale.

For properties that are likely to involve a longer marketing period, more complex negotiations or an involved chain, I’d think more carefully. The concept is excellent, but I don’t think the current service justifies the fee in these situations, and I’d probably negotiate directly with one or two of the strongest local agents instead.

⸻

Writing this review is actually quite difficult because I genuinely love companies that challenge old industries and try to improve them. Estate agency is crying out for innovation, and Flyp has done a fantastic job of rethinking how sellers can access multiple agents through one platform.

The onboarding experience was excellent. Everything moved quickly, communication was clear, and there was real momentum in the first few weeks. Being able to test the market through multiple local agents is a genuinely refreshing concept, and one I think has real potential.

However, after the first couple of months I felt the value Flyp added dropped away significantly.

In reality, only two of the agents became genuinely active in selling our property. Once it became clear who the strongest performers were, there was very little proactive input from Flyp to bring fresh momentum, onboard additional agents, challenge the existing strategy or refresh the listing. At that stage, the experience became almost entirely dependent on the estate agents themselves rather than Flyp.

Where I felt the biggest gap was during the latter stages of the sale.

Selling a home isn’t just about generating viewings. The real value often comes during negotiation, managing chains, keeping momentum, solving problems and getting a deal over the finish line.

In our case, Flyp were largely absent from this part of the process. The estate agent did all the heavy lifting, including managing the chain, negotiating between buyers and sellers, keeping everyone aligned, and even reducing their own fee to help make the deal happen. Without them, I don’t think the transaction would have completed.

That experience made me question whether Flyp’s current business model is fully optimised for sales that involve a longer marketing period or greater complexity.

It feels extremely well designed for the early stages of a sale, where the biggest value comes from launching the property, creating competition between agents and testing the market.

I’m less convinced it has yet evolved to support the later stages of the journey, where proactive strategy, negotiation and chain management become increasingly important.

That’s also where I think the pricing model deserves another look.

Because Flyp charges a percentage of the estate agent’s fee, the amount you pay increases as the property value increases. In our case, that meant paying several thousand pounds for a service that, after the initial onboarding phase, added relatively little compared with the work undertaken by the estate agent.

Personally, I think the value delivered today feels more consistent with a fixed-fee model than a percentage-based one.

Alternatively, Flyp could invest more heavily in supporting the entire sales journey—refreshing marketing, challenging strategy, bringing new agents into play where appropriate, and actively supporting negotiations and chain management—so the percentage fee feels justified throughout the whole transaction.

I also think there’s room for a more premium service. Photography, marketing and the ongoing sales strategy felt quite standardised, whereas some properties require a much more tailored approach as the sale progresses.

Overall, I still think Flyp is onto something genuinely exciting and I hope they continue to evolve the model. I wouldn’t hesitate to recommend it for straightforward sales where speed to market is likely to be the biggest factor.

For more complex sales, my advice would probably be to use Flyp to test the market initially and identify which agents genuinely perform. If the property hasn’t sold within the first 4–8 weeks, I’d either negotiate directly with the strongest-performing agent or discuss a fixed-fee arrangement with Flyp if that’s available.

Really good experience with partnering with Flyp for a few years now. Good communication and systems are easy to use as well as really nice properties.

Chris and the Team at Flyp are always a delight to work with. We have transacted with them on numerous files and the team is always very professional with great communication.

The agents lacked confidence in them so as a result the agents they enlisted to promote our property were minor players and not local.
No viewings and even with a request to promote to database and SM followers for a discounted sale we received no viewings.
Flyp as with most agents just want to drop the price even when we had property priced well below the market current Semi-detached properties.
Given we had a new kitchen, bathroom and refurbed throughout with a large garden and parking to front and rear not a sniff.
And yet with my own promotion I received 2 offers.
Maybe avoid Flyp and as with agents they talk a good talk but end up wasting both your time and money.