Gymfrog Reviews 

I’ve been very pleased with my Gym Frog Reformer! Overall, it feels incredibly sturdy, well-built, and like a genuinely good-quality piece of equipment. It operates smoothly and quietly, and for the price, I feel like it has been an excellent value. I’ve really enjoyed being able to incorporate reformer workouts at home in addition to my studio Pilates classes.

Shipping from Gym Frog was quick. The only hiccup was with the third-party shipping company used for the final delivery. There were a couple of additional days added due to their logistics, and communication from the carrier could definitely have been better. That said, I don’t consider that a reflection of the quality of the reformer itself.

Once it arrived(still within 10 days of ordering), I was very happy with my purchase. It feels substantial and stable during workouts, runs quietly, and gives me the quality and functionality I was hoping for without the price tag of some of the much more expensive reformers.

It did NOT come with assembly instructions, but it was 90% pre-assembled and a quick google search led me to a video that showed me step by step what to do. EASY!!

So far, I think Gym Frog offers an excellent combination of quality, functionality, and value, and I would absolutely recommend it to someone looking for a solid home reformer. ⭐⭐⭐⭐⭐

Ordering was easy. It was delivered on time and seamlessly and almost all set up. There wasn’t instructions included but customer service was amazing and responded quickly with a video to finish setup. Loving my reformer already. Have used it twice and just received today!

Ordered in late May, during an amazing sale, and it arrived in only 2 weeks despite it saying it could take up to 8 weeks. It was shipped already mainly assembled, in one piece, on a palette. It arrived perfectly, and only took 10 minutes to fully set up. It is a very solid reformer, better than many I tried at studios, and for a fraction of the price you’ll pay for a name brand. So happy with my purchase!

Product arrived within 10 days of ordering. Delivery was very convenient (London). I received a timeframe of 90mins and the chaps arrived on the dot of 7am, all before school dropoff and work. They took it off the truck and brought inside my door. I then managed to open the crate and build the machine by myself in approximately 2 hours.
I asked for assistance re set-up/build and a video guide was sent within 10 minutes.
Addition for their instruction video would be to show how to fold up and store away safely. I worked it out by trial and error.
I've now done a few sessions plus taken 1 client through a class on the bed and it works a treat!
If any negatives, the footbar could have a bit more range. Overall, very good machine and value for money.
thanks!

I am super happy with my reformer! My experience with the customer service team was stellar and my reformer arrived way quicker than I expected! Will be referring Gymfrog to everyone I know!!

The resistance levels are perfect. I found the red springs quite challenging. One of the hand straps had a loose thread, but customer service sent me a new one right away. Their service is really bad.

Ordered in January received end April 😮
To me this was excessive and I did keep having to chase this order.
So excited when it arrived, but much heavier than I thought it would be. Been using it for a month now and do love it. The only thing I get occasionally is the springs that aren't being used can clank around a bit.
Marked 2 stars down for such a late delivery and little feedback. BUT I would recommend buying this reformer if you can deal with this.

I read so many positive reviews of the quality of the studio style reformer. At first I was hesitant to purchase the Gymfrog reformer (after reading some concerns about delivery delays and the pricing seemed too good to be true), so I contacted customer service. They immediately replied, gave me clear information on delivery and they were able to deliver to me (in NY) within a week of ordering! Love this reformer--it's a great dupe of the classic studio machine I used for years. Plus, the added "gifts" were more than expected! I'm very relieved that I trusted this company, as they were true to their word!

The quality of this reformer is beyond what I expected. Silent glide, very sturdy so glad I went with this option. Delivery service awesome brought in right in the garage for me

Gymfrog shipped their product quickly. It Isa quality reformer for the price. An excellent deal!

I do NOT recommend Gymfrog.

I purchased a Pilates Reformer in June/July and the machine has been defective since delivery.

Customer service initially responded and sent a replacement part, but it did not fix the issue and even created a new problem.

Since then, I have sent multiple emails requesting a solution (replacement or refund), but I have been completely ignored for over a week after my last formal request.

Very disappointing experience. Be careful before purchasing.

UPDATE: After posting this review, Gymfrog attempted to report it as defamatory, but Trustpilot restored it as it reflects my genuine experience.

I am still waiting for a proper response regarding my defective Pilates Reformer and have not received any reply since April 1st.

This situation is very concerning

I placed an order in December and we are now in March, and I still have not received the products.

Communication has been extremely poor throughout. I have had to repeatedly chase for updates, and even after my complaint was escalated to management weeks ago, I still haven’t received any meaningful response or timeline for delivery.

For a company that presents itself as a professional fitness equipment supplier, the customer service has been incredibly disappointing. Months later I am still left wondering if I will actually receive the products I paid for.

Will the reformers arrive eventually? At this point, God only knows.

Very frustrating experience and not one I would recommend based on the service so far.

I ordered the Wunda chair December 16, 2025 with the false understanding this was from the USA. I chose Gymfrog over the other company that was in the USA because of price and "fast delivery" time. The reformer I purchased from the other company took a long time but it was because I chose a custom color (it took little over 6 weeks total). This chair was supposed to be 4-7 weeks. I got the explanation that it was sent to the port on 1/6/26, and then, working with the logistics company almost 2 months later.. I can see the reply was from China, I have NO problems with it coming from China. Be up front and give more realistic deliver time.. Still waiting.... I will give it another two weeks.. I will go with the company I purchased my reformer from as it's "made in the USA" I will never order from this company again, sadly.. I will be asking for my money back.

2/15/2026 Update. I received my Wunda Chair. It’s beautiful and great detail was put into this product. Like I said earlier, I have no issues with things made in China. This product is solid and packaged nicely. What I’ve learned about this company is that you have to be proactive and continually reach out and ask for status because, they didn’t tell me it was out for delivery until I asked agin for a shipment stats. That when I learned it arrived in my city. Even still I had to reach out to the delivery company to schedule a delivery date. I had to be very patient and proactive! I’ve changed my rating to 4 for the quality put into this chair. Others are going for almost double or even more than double!! This was worth the wait!!!!

I‘ve got my reformer for about two weeks now and I‘m really happy with it. It‘s very good quality, easy to build together and for that price really awesome. I did multiple workouts now and would highly recommend it! Even with the jumpboard I felt safe!

But as many others too, the reformer arroved much later than being said. Almost no communication from gymfrog, only when putting pressure on them.
The company they chose to deliver it, never called me. They just left it in front of my garage, without a signature or call.
I just don‘t understand why not saying in the first place that delivery takes about twelve weeks.

But all together, it‘s still worth it. For that price! There is anything negative about the reformer itself.

Nie angekommen. Keine Rückmeldung!!!
Vorsicht Betrug!!!

Auch nach Rücksprache keine Lieferung!
Lieferung seit 8 Monaten nicht erfolgt!
Das hat nichts mit Lieferverzögerungen zu tun.

Anwalt ist eingeschaltet!

Ich habe 2 1/2 Monate auf meinen Pilatesreformer gewartet und zum Schluss hin nicht mehr daran geglaubt das er kommt. Die LIEFERVERFOLGUNG ist gleich null, es steht immer da Status unbekannt. Auch ist die Kommunikation mit Mitarbeitern sehr sperrlich. Ich hatte zwischenzeitlich schon echt geschwitzt ob es sich um Betrug handelt. 2 Sterne gibt es aber für die gute Qualität des Reformers

Well, I finally unpacked and put it together.
All I can say is 100% I am absolutely chuffed to bits.
Not only is it aesthetically beautiful, but super well constructed, and glides like a silent dream
An unexpected bonus was that it came with the foot strap, cork block and mat.
For those who are unsure about making the leap, I promise you will not be disappointed.
Negatives: It took 8 weeks to deliver, and the tracking info is very limited.
I never received updates.
It arrived with zero notice. Luckily just before we left for our hols.
All that aside, it was well worth the wait.

ACHTUNG! Absoluter Betrug. Wollen weder den Reformer schicken, noch die bereits bezahlte Ware Rückerstatten. Da angeblich ohne MWST Nummer das Paket nicht versandt werden kann. Absoluter Blödsinn. Nur Betrug!

Im starting to wonder if these reviews are legit. I ordered my reformer on January 28, 2025 and it still hasn’t come in 9 weeks later with no real ETA. The website said 5-7 weeks and this is just ridiculous.

The aluminium alloy frame is sturdy, and I think it'll last for ages. The movement is smooth, making workouts feel effortless and controlled - a solid, reliable reformer!