A.

Thank you for taking the time to leave a review. We are sorry to hear that your experience did not meet your expectations.

We take feedback like this seriously, particularly where there are concerns around service delivery.

We would welcome the opportunity to understand what happened and see whether we can address your concerns. If you're willing to discuss your experience further, please contact our Customer Experience team and we'll ensure the matter is reviewed by the appropriate team.

We appreciate your feedback and are committed to continually improving the service we provide to our customers.