Robert Ruiz

I have mostly used Affirm without any issue for a couple of years. Their technical support was pretty awful and did in fact have issues with people speaking English properly enough to be understood, but for the most part I haven't had to use that.

What changed in September 2025 when I went to pay my monthly bill was they added options where they force you to select cookies each and every time you make a payment, not just once. And their goal here is to clearly have you miss the option to turn off the option for them to sell your personal information. Nobody on the planet wants their information sold!

That's one issue, but this new "feature" is causing a problem with being able to pay your bill. There's a circle that just spins around and around and around until you finally give up and nothing happens and you can't pay your bill.

You would think they would want you to pay your bill. I'm not going to now for the first time ever unless they get this fixed. This is on them.

Every month I try to pay more than what I owe and to pay it early and that's never been a problem until now. And I don't do problems. I am not going to play this game.

If you don't need this company, save yourself the hassle. They have gone downhill and are now trying to make money off of you, selling your personal information as well.

Last month I would've given this four out of five stars. It's only because of their past performance that I even gave them two.

They do not deserve even two stars as of September 2025.

Apparently this is not just my experience. Go on their Facebook page and look at all the problems people are having due to recent changes. This is a company that has changed direction and the customer comes last. Avoid at all costs.

Amazon has gone so far down hill.

I pay for Prime and I no longer receive anything in the stated two days, but more like a week or more.

They frequently tell you a review is not allowed which means their reviews are useless and cherrypicked.

They took advantage of Covid to make service longer and worse.

They no longer ship even fragile things in protective packaging, sometimes just in a bag even if breakable, and often with just a piece of paper thrown in as "padding."

I just bought a friend a foam mattress topper and the first seller sent a twin when I ordered (and paid for) a queen.

I then ordered another from another company on Amazon and when I ordered it said it would be delivered Friday, but now on Wednesday it says nothing about a delivery date at all.

Jeff Bezos is just plain creepy and his company has gotten worse and worse. Why? Because by now we are at the point where for certain items Amazon is the only game in town and we have no choice.

Also, for items you can get locally, it's often cheaper to buy them locally than to buy them at the supposed discount and "free shipping" Amazon Prime price.

Amazon started out decently to hook people, but now that they've destroyed the competition (and killed actual mom and pop shops and bookstores), they know they don't have to try anymore and it shows.

Same experience nearly every time a company chooses to use Ontrac. Last night it said item delivered and it wasn't. This is the second mess up within a week. On the other half of the same order they delivered the wrong item intended for another customer and I never did get my stuff.

This company messes up over and over, and they never get here until after dark and then don't text or anything to say the package is delivered (and sitting outside).

When you have a problem there's NO HELP AT ALL on their site. Their automated system is a maze to nowhere. When I clicked I had a problem last night and that it said item was delivered and it's nowhere to be found, all it said was Thank you. No way to resolve the issue. This company doesn't care, and I keep having to deal with Target and Warlmart so often, that after this "last straw" I told Warlmart to close my account and delete my credit card information.

I am not going to put up with this when they know they have onging problems with this terrible company and yet (so far) keep using them.

This always seemed to be a great app.

THEN when I had a problem I discovered there is absolutely no way to contact them.

A seller promised shipping on their site in 2 days (still does). Once you order they say several days, then they send a followup e-mail saying two weeks. If they'd said two weeks in the first place, I wouldn't have ordered from them.

So they are completely unresponsive (when I asked to cancel the order due to this issue of what they say versus what they do).

And then when I tried to escalate it with Shop's app and web site, I discovered it's a maze around to nowhere, always dumped back to AI which is completely unhelpful, and no way to get a human.

I have decided to take a loss on this item and money other than to contact my bank and try to stop the charge, but I'm not going to be using Shop again, now that I know it's a site that seems straightforward UNTIL you have a problem of ANY KIND at all.

You are not protected in any way when you have Shop, and now I'm concerned about them having my credit card information so am going to have to request a new card.

This is no way to run a business.

This company's website implies they will ship within two days if they have something in stock. Well six days ago I ordered and there has been no movement at all.

I just sent them a nasty email because I don't appreciate being lied to, and I told them to cancel the order and refund me. Fortunately, they have you pay through shop pay, and because I've always had good luck with that, I'm hoping I at least have somewhere to turn to after reading the reviews on here. This place is just the worst. Don't order from them. Maybe they're well intentioned, but if so, they are completely incompetent.

I knew I was in trouble when the website stated two days, and then I got a confirmation email that said "in the next several days," and then another automated follow up email where it was suddenly two weeks. Why should I believe anything they say at this point?

As of TODAY, six days after ordering, their web site STILL says:

"USA Domestic Orders:

All orders ship within 1-2 working days. Delivery time 1-3 days for Cat Caves, 2-8 days for other products."

The reality is very different.

Oh, and as for those other products, the cat brushes and things, they force you to buy one because the cat cave itself cost $49.99, so to get free shipping you have to go over for $50, to do that I bought a cat brush I don't need. Then I saw the exact same cat brush all over the net. It's a cheap product from China that costs about a dollar but that's not what they sell it for. Nowhere near.

At this point I don't care if I ever see this thing or get a refund. I am making it my personal goal to leave an accurate review of my experience all over the net, even on competitors products to dissuade their customers from ever considering buying from this company.

These people need to find something new to do with their lives instead of messing with other people's lives.

I have lost time, I have had numerous tension headaches while dealing with this, they don't respond to emails with inquiries that are nice, they don't respond to emails with inquiries that are nasty, it's like there's no one home, and certainly no one at this company cares.

The way they present themselves and their claimed values is why I chose them, but it's all of façade. They are not what they say they are. Have I ordered from another company this would already be here, as promised.

Don't even consider giving them business. You will regret it.

Ordered 11/24/24. By 12/5/24 after seeing ZERO movement on this order, just the same fake message every day, I attempted to use their automated help desk. That went about as you would expect. When it kept asking the same question over and over instead of answering, and I told it to go F itself, THEN it sent me to a human (or said it did). The human, Gerard someone, was worse than the automated bot. He never even typed anything. Not a single letter. I'm not the kind of person who puts up with this, so I canceled the order and got a message that they would TRY to cancel it. They're not going to cancel it. They're going to charge me and ship eventually and then put it on ME to have to tie up more time returning it.

Read the reviews. This company is no company you want to be involved with or reward with your business. There is literally NOBODY THERE when you have an issue, and I think just about everyone has an issue.

This company is clearly selling items they don't even physically have to sell to you.

UPDATE:

So I woke up this morning to an e-mail from TrustPilot saying the business was asking for more information so they could respond to this review.

I sent them the order number (and ONLY the order number). If they can't find it from that after all the time I've spent on this, TOO BAD.

After that, I logged into their site once again to check on the status of my return.

JUST LIKE I SAID, what it said this morning in the status a full TWO WEEKS after ordering is:

"Sorry, your cancellation was denied. Unfortunately we were not able to stop the shipment of your order. You can file a return request if needed."

Did I not predict EXACTLY this?

And did this company send me an e-mail yesterday or today to let me know? Nope. I had to go on their site and check on the status of the order to find out.

DO YOU WANT TO FIND YOURSELF IN THIS SITUATION WITH THIS COMPANY?

And did you notice they don't respond to me in any way, but when they see a review on TrustPilot they respond to THAT right away? They are telling you exactly who they are and what THEY care about, and it isn't YOU the customer.

Go ahead and respond to this 1StopLighting. I DON'T CARE. You can manipulate your words all you want, but I know EXACTLY how all this went down and wish I had heeded the negative reviews read before (attempting to) order.

This has got to be the worst company I've literally ever dealt with.

I didn't matter, and you won't matter to them either.

Well I guess I have two lamps coming -- finally. And will I be surprised if they arrive damaged like others have had, and then no help with that? No humans. A bot that doesn't work and just asks you the same question over and over?

Nope.

Oh, one last thing. SUPPOSEDLY in that status message on their page (that they don't bother to e-mail you about because you don't matter) that says too late to cancel, it's SUPPOSEDLY because FedEx already has the order, and they supply a FedEx number. When you click the link that takes you to FedEx it says this:

"Unfortunately we are unable to retrieve your tracking results at this time. Please try again later."

Translation? FedEx doesn't have an order with this tracking number.

Are there any other ways you want to mess with me after two weeks of this, 1StopLighting? I'll tell you this. You picked the WRONG PERSON to mess with. I've got the time to mess right back with you, every day in every way.

Time to go find the Better Business Bureau site and Yelp too so I can write a complaint there.

1StopLighting: YOU DON'T NEED TO RESPOND. We both know the truth and it's just words. All you're trying to do when you respond here is save face and change the narrative from what actually happened to what you want to fool these people with for as long as you can continue to get away with it.

Go get a job at a drive-thru or something you're qualified for. Order fulfillment and customer satisfaction and ensuring future business from past customers is not anything you're even remotely skilled at.

Thanks for jerking me around every day in every way. You must be so proud.

UPDATE 12/9/24:

Message at FedEx with the 1StopLighting-provided tracking number STILL says:

"Unfortunately we are unable to retrieve your tracking results at this time. Please try again later."

I have another FedEx tracking number for another order with another company and (surprise) that one tracks just fine.

This is now 20 DAYS (NEARLY 3 WEEKS) after ordering.

What a con job. I'm disputing these charges.

The absolute worst. Whenever I see Ontrac was chosen to ship something, I know it's not going to be here when promised. They have now done it AGAIN with a Target order. Didn't deliver yesterday and have not updated my deliver information on their site in over 24 hours. I have told them to F off and just return the item to Target. They are a disaster. No company should EVER use them.

I used to LOVE Williams-Sonoma when it was Chuck Williams' company. It was stellar, and I started outfitting my kitchen in the 80s with copper cookware and high end, quality product.

As Chuck's influence on the company declined as he aged, it was taken over by people who really don't understand the business or their customers, and the quality product was still there, but also "filler" product Chuck would never have had in his store, and higher end expensive ridiculous product was added as well -- over the top stuff for the Kardashian wannabes, when Chuck had real quality products at prices only slightly more than elsewhere (because of the quality) and stuff you wouldn't find elsewhere.

Well all that's changed, and the company is now in some ways worse than Amazon.

The reason I'm writing today is I took the time to write a very thoughtful and fair review of the brand new Fellow Aiden coffee maker (which I returned after just nine days). It doesn't live up to its promise, and even my carafe didn't keep coffee hot for more than 20 minutes. I even put that I was looking forward to Fellow's NEXT iteration of the product as they improved it. It wasn't a slam piece at all. It's a product I WANTED to like. I thought it was going to be a Moccamaster killer. But it was overhyped and didn't do anything it tried well.

So what did Williams-Sonoma do after I took the time to write my review? They rejected it, and they didn't tell me on what grounds, and they didn't provide a way to contact them to complain.

What's this suggest to me? The reviews on their site are hyper-inflated to show off and bump up the score with any good reviews, while bad reviews are simply ignored, making all products on the site look pretty damned well reviewed (much better than they actually are), when in reality this isn't the case.

My impression is that Williams-Sonoma is now run by a bunch of corporate business men for whom Williams-Sonoma is just another source of income in a package of companies they deal with, and who don't understand the product, don't understand their customers, don't care, and are simply involved to get what they can out of the business.

It's sad, becuase for literally decades I would have given Williams-Sonoma five stars and more. They also bent over backward in the past if there was any kind of issue.

I'm not surprised to see they're losing their multilevel flagship store in San Francisco's Union Square. They deserve to. It's now Chuck's stuff that never wears out (nor goes out of style) and a bunch of tacky holiday stuff filler products and lower end goods and store brand low-quality filler products now.

While I've never personally had a bad experience in a Williams-Sonoma store (their staff has always been stellar to me), the people running the company (and being highly overpaid for it) need to find something else to do with their dubious "talents."

Williams-Sonoma was always my go to before Sur la Table, Crate & Barrel, and so on, but they lost me as a customer today when I realized how their rating system is rigged to show almost only good reviews and to reject bad reviews without cause or explanation.

UPDATE:

I have Mauviel copper cookware in my kitchen, but I recently put a small kitchen upstairs and am outfitting it with All-Clad D3 stainless in case I want to do induction. I only need about five pans, but when it came to the saute pan everywhere I checked said it wasn't available or had a ship date in February. Williams-Sonoma's site promised between January 22-24 so I ordered it through them.

There was NO MOVEMENT AT ALL, and on January 23 I got a notice saying it hadn't shipped and NOW wasn't expected util March 29, 2025 -- essentially nine weeks later.

I called to cancel the order and was told by Williams-Sonoma's phone person that they would "put in a request to cancel" with All-Clad, who was direct shipping the product (Williams-Sonoma never actually even had it in their possession to sell), but that cancellation wasn't guaranteed.

Really? Because All-Clad's site was very clear about not having in stock when I ordered, and Williams-Sonoma's site was the one that promised delivery that same month.

Anyway, it may or may not be canceled, but my life's on hold until these people figure out what they're doing, and I'm potentially having to wait two more months and one more week or longer for receipt of an item I've already tried to cancel, and that I will THEN have to return to Williams-Sonoma either by requesting a UPS sticker or driving it to their nearest store an hour away and returning it there.

If you want your life and money potentially tied up like this, by all means, order from Williams-Sonoma, who now seems to almost exclusively sell things they don't actually even have to sell.

I bought the Steelcase Leap V2 chair through Crandall, remanufactured, and saved about $1000 on buying the same exact chair brand new.

Even just the optional, polished aluminum frame alone would have cost me an extra $400 to buy new.

My chair with the 5% discount was just under $800.

It was delivered 13 days early.

I did have to remove the seat and adjust the gas cylinder again to make it tighter after assembling, and I found out you need a screwdriver with a 10 inch shank, meaning about 14 inches overall, so I had to buy that from Amazon for $12, but other than that I'm very impressed with this chair and the entire experience, start to finish.

It had no significant scratches of any kind whatsoever, their BioKnit fabric was a good choice, and after just two days in the chair (and with the addition of stretching), the back pain I've been experiencing for the past few months is starting to go away.

Their office staff has been very easy to deal with and helpful with any questions, and their videos on YouTube were very helpful.

I like this chair so much I'm thinking about buying a second one from them in the near future, and have been recommending them to everyone I know.

I could have bought this chair for about $500 used, but it wouldn't have been with new arm pads, gas cylinder, slightly thicker foam than original, etc., and most of all, their 12 year warranty.

Crandall is very, very highly recommended.

In my experience, they are an excellent business; the way businesses in America used to be.