Last updated: November 8, 2024
Available with any of the following subscriptions, except where noted:
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To ensure a healthy email sending reputation, you can import an opt-out list of contacts who are disqualified from receiving any future marketing emails or emails sent through the sequences tool.
You can still send a one-to-one email to a contact imported through an opt-out list as long as you provide one time legal basis with each one-to-one send.
Prepare your opt-out list
In Excel, add an Email column with the email addresses of the contacts to be opted out from receiving emails. Save the file in a CSV format.
Import your opt-out list
Please note: accounts that have the Business Units Add-on can import an opt-out list for a specific business unit by selecting it in the main navigation, then, continuing the following process.
- In your HubSpot account, navigate to CRM > Contacts.
- In the upper right, click Import.
- Click Import a file.
- Select List of contacts to opt out of emails.
- Select the file, then click Upload.
- Click the Email field column header dropdown menu and select the column header of the column in your import file that has the Email field.
- Click Next, confirm your choice.
- In the text field, enter the number of contacts to confirm they will be opted out from receiving emails.
- In the bottom right, click Begin import.
After your opt-out list has been imported and processed, the Unsubscribed from all email property of all the list's contacts will be set to true.
