Hi, we're sorry to hear that you're still experiencing this issue and understand how frustrating it must be when AI subtitles are not generating.

Since we can't identify your account or follow up with you directly through Trustpilot, could you please contact our support team again and include your account email along with the video or project details? We'll investigate your case further and do our best to help resolve the issue as quickly as possible.

We sincerely apologize for the inconvenience and appreciate your patience. We look forward to helping you get this resolved.