I was involved in quite a serious RTC on the dual carriageway which overturned my van and required closure of the road. I experienced and still experience some painful injuries from this. I am also confident the accident was not my fault.

To try and obtain some compensation for my injuries and costs (time off work, prescriptions) I thought it would be a good idea to contact National Accident Helpline to see if they could help. They seemed very interested in my claim and directed me towards National Accident Law who upon initiating the claim also came across as very helpful.

However, this is where human contact ends. Since then, I've been messaged daily to upload more evident to the 'My Portal' which is the ONLY WAY you can communicate with this company. The issue is, 'My Portal' is an extremely unreliable and broken piece of technology. 9/10 times the website does not work. I did manage once to log into it on my mobile phone, but since then it does not load. It also periodically tells you your login details are wrong.

I telephoned three different numbers for National Accident Law, each with an automatic voice saying to use 'My Portal' before the call ends. I cannot use My Portal. I received an email saying they've started working on my claim and that I should've received my Welcome Pack. I have not received my welcome pack. It says if I have not received my welcome back to call them. When calling them, the robot tells me to use 'My Portal'. 'My Portal' does not load, so this is an impossible task.

There is no surprise that this company has an extremely low TrustPilot score and has even lower reviews on Google.

I have since emailed them to withdraw my claim, as I believe was mentioned is possible within 14 days in the initial call. Will they read the email? Who knows. Will I be trapped into making my claim with this totally useless company? I really hope not.