Site is contrived to look like a government website, the actual government site charges for the ETA but enables users to review their payment before it is processed. This site goes straight to payment and is immediately deducted. This, in my view is against consumer protection. They do not reply to emails very untrustworthy do not use this company look for the official ETA government site. It will save you a lot of hassle and will only charge you $7 dollars not the rip off price of £55 pounds. There refund policy is non existent.