レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Yadaphone works great with no complexities, perfect Skype replacement. Added $5 credit six months ago when needed to make some business calls while overseas. Only used a fraction of my credit and it's... もっと見る

5つ星のうち4の評価

I am so grateful for Yadaphone since Skype was discontinued. For family who do not have WhatsAp, or Zoom this is the only other way I have to connect with them when I am out of the US.

5つ星のうち5の評価

I have been using Yadaphone since July 2025. This could be '4.9 stars' but I will give 5 because I am overall very pleased. Set-up was a bit difficult to begin with, and I raised the technical issues... もっと見る

5つ星のうち5の評価

I'm very impressed quite honestly. I live in South Africa and my elderly mum lives in the UK. I used to call to her landline via Skype but Skype is now shutting down so I've been looking for other opt... もっと見る

4.3

優良

TrustScore 5段階評価の4.5

159件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 72%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.3

すべてのレビュー

(159)

過去12か月のレビュー数: 40

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Real People Real Support.

Yadaphone works great with no complexities, perfect Skype replacement. Added $5 credit six months ago when needed to make some business calls while overseas. Only used a fraction of my credit and it's still sitting there waiting for me now, 6 months later. I needed a physical address to enter Yadaphone as a supplier for my business tax return and support was excellent. I got a reply email the next day with a detailed and thoughtful response. An actual person really read and thought about my question before replying. 😍 Thank you Denis.

2026年7月9日
自発的なレビュー
5つ星のうち5の評価

Recommended

I have been using Yadaphone since July 2025. This could be '4.9 stars' but I will give 5 because I am overall very pleased. Set-up was a bit difficult to begin with, and I raised the technical issues with Denis the developer and he was responsive. E.g. I wasn't able to get the microphone functionality to work, but it works fine now and I think that's been fixed for all users. It's still a bit raw, for example you can't sort Contacts into alphabetical order, and there's no visual confirmation you are in fact logged in. But fundamentally it is an excellent replacement for Skype for international calls and I firmly recommend.

2026年6月9日
自発的なレビュー
5つ星のうち1の評価

It doesn’t allow me to call 1888…

It doesn’t allow me to call 1888 numbers. Consistently it says it’s calling and there is no sound to be heard on the other end.

2026年6月1日
自発的なレビュー
Yadaphone ロゴ

Yadaphone からの回答

Hi, thank you for taking the time to leave feedback, and we are sorry for the frustrating experience.

Calls to US toll-free numbers (1-800, 1-888, etc.) should absolutely work on Yadaphone, and the behavior you described where the call connects but there is no audio is not normal. This is usually caused by either a network issue between your browser and our servers, or a microphone permission problem.

A few things that usually fix it:

Use Google Chrome on a laptop or desktop for the most stable connection

Make sure microphone permissions are granted to the browser

If you are on a VPN or restrictive Wi-Fi, try switching networks
We would really like to make this right.

If you contact us at info@yadaphone.com and share your account email, we will refund the failed calls and help troubleshoot directly so you can get this working.

We would also appreciate the chance to earn back your stars once it is resolved.

Best regards,
Denis from Yadaphone

5つ星のうち4の評価

Handy Application

Handy Application. For some reason call gets dropped if you leave the page incuring cost as well as having to start and wait for the reinstatement of the call.
Is there a fix for that?

2026年5月29日
自発的なレビュー
5つ星のうち2の評価

Disappointing: Incoming Calls Never Work

I bought a US phone number so that people could call me. It worked once or twice and they still billed for those calls. Most of the time no incoming calls get through. People say the call drops after 1 ring. I never hear the call. Last week I called from my mobile and did hear it ring - but not today. I have high speed symmetrical internet - server issues are all at their end.

Outgoing calls - more or less ok but calls often cut out and some days I can't even make outgoing calls. It says 'application error'. Today I made 1 call. My second call I can't use the service.

Support: non-existent. They don't respond to emails.

This is yet another firm that cares about sign-ups and income without equivalent care for service quality.
--------------------
Over a month to respond is surprising. On one occasion yes support did reply. Application errors occurred late April and since stopped. I have used your service for several weeks and made a large number of calls, ahead of a trip to the USA. Most of the outgoing calls were ok.

Incoming calls are an entirely different story. 99% never work and yes I had my browser tab open during USA hours. I never heard it ring. I did tell people to call manually and not use automated diallers. It made no difference. There were medical centres calling me (business to consumer use). What did work was receiving sms but I could not email replies. SMS can through as emails which was useful. Net-net yes I was happy with the service but not replying to sms by email and no incoming calls was inconvenient.

2026年4月27日
自発的なレビュー
Yadaphone ロゴ

Yadaphone からの回答

Hi Helen, thank you for the detailed feedback, and we are genuinely sorry for the experience you described. This is not how Yadaphone is supposed to work.

A few notes on what you raised:

Incoming calls not ringing. This usually happens when the browser tab is closed or the session has logged out, since calls only ring while you are actively logged in. We do not yet have a mobile app or call forwarding, but both are at the top of our roadmap precisely because of feedback like yours.

Outgoing "application error" and dropped calls. These are typically network or browser-related, and should not be a regular occurrence. We would like to look at your specific account logs to understand exactly what is happening.

Support not responding. This one is the most concerning, because we do reply to every email and usually within 24 hours. It is possible your messages went to spam on our end, or our replies landed in your spam folder. Could you check your spam, or write us directly at info@yadaphone.com? We will reply within the day.

We would also be happy to refund the failed incoming calls once we can identify your account.

Again, sorry for the frustration. We want to make this right.

Best regards,
Denis from Yadaphone

5つ星のうち5の評価

It works

Yadaphone worked fine for calls to the UAE, since normal methods simply aren’t allowed there. I didn’t have any problems setting it up or using it.

Although the UI is responsive and usable on iPhone, I’d like a better mobile experience.

2026年4月2日
自発的なレビュー
5つ星のうち5の評価

Superb life saver for anyone who wants…

Superb life saver for anyone who wants to stay in touch.
Clear transmission better than the old phones (that's going back a bit|)
Easy to use and easy to top up the credit when needed.
I have already recommended this service to a number of friends who miss the old cranky Skype.

2026年3月30日
自発的なレビュー
5つ星のうち5の評価

The tool I needed

The tool I needed, when I needed it. I'm an expat and needed to contact a bank in my home country, but the number was unavailable from my current location. A search on the net turned up Yadaphone, and Reddit seemed to be raving about it, so I took a chance and bought some minutes. I was on the phone to my bank within minutes, easily and cheaply. I will absolutely be using this over and over again.

2026年3月2日
自発的なレビュー
5つ星のうち1の評価

Unknown card transactions

Service is lagging a lot on my computer due to the extra trackers (and whatever those are). I found unauthorized transactions on my revolut card. I don't really use the virtual card anywhere else. It seems to have started after I used the website for the first time. Some of the transactions went through and that is concerning. I am pretty sure the card details are not stored securely.

2026年2月10日
自発的なレビュー
Yadaphone ロゴ

Yadaphone からの回答

Hey Sanne, thanks for sharing your concerns – we take feedback like this very seriously.

First, we want to be very clear: we do not store, process, or even have access to your card details. All payments on our website are handled by Stripe, one of the most widely used and trusted payment processors in the world.

Stripe is PCI DSS Level 1 compliant, which is the highest security standard in the payments industry. Card data is encrypted end-to-end and never touches our servers.

Regarding the website performance and trackers: we use a small number of standard analytics and security tools to improve reliability, prevent fraud, and understand how the product is used. None of these tools have access to payment information, and none can read or intercept card data.

We understand how alarming unauthorized transactions can be. However, based on how Stripe works technically, it would not be possible for card details to be exposed via our website. In many cases, card compromises happen through unrelated merchants, browser extensions, malware, or previously leaked card data, and the timing can unfortunately make it seem connected.

That said, we genuinely want to help. Please contact our support team directly so we can:
• Review your transactions on our side
• Share Stripe logs if needed
• Assist you with any next steps or refunds where applicable

Your security and trust matter to us, and we’re happy to investigate this together.

Best regards,
Denis from Yadaphone

5つ星のうち1の評価

This is my first call and your recharge…

This is my first call and your recharge funds option did not work. After getting transferred from one person to another for 20 minutes and finally getting to someone I thought could help you ended my call because your system did not add the funds I authorized. Big time bummer when calling a foreign language country.

2026年1月28日
自発的なレビュー
5つ星のうち1の評価

So disapointed that I could not reach…

So disapointed that I could not reach Iran, but it might not be related to Yada...

2026年1月22日
自発的なレビュー
Yadaphone ロゴ

Yadaphone からの回答

Calls to Iran fail due to the restrictions by Iranian authorities. We provided you with the full refund of your calling credits, as per your request.

Best regards,
Your Yadaphone team

5つ星のうち1の評価

WEBSITE IS FULL OF HIDDEN ADS AND TRACKERS THAT CREATE DIGITAL PROFILE ON THE VISITOR

The website is FULL of HIDDEN ADVERTISEMENTS and TRACKERS that CREATE A DIGITAL PROFILE of the visitor. No wonder that OTHER PEOPLE below REPORTED that ADS popped up and calls were interrupted because of ad blockers. If you USE an ad blocker you'll see that it goes crazy and number keeps INCREASING while you are using the website which is a huge red flag. I don't understand why Denis LIES about NOT having ADVERTS AND TRACKERS. I also noticed something really CREEPY that WHENEVER I MENTION A PRODUCT to someone while we on call, ads on other websites show me the product or similar products to buy. That alone is also A HUGE MONEY INCOME. The website does not respect privacy. Use it at your own risk.

2026年1月22日
自発的なレビュー
Yadaphone ロゴ

Yadaphone からの回答

Dear Markus,

We take privacy seriously. Here’s what we use and what we’re doing about it.

What we use:

- Analytics tools: Google Analytics, PostHog, Vercel Analytics

- Marketing tracking: Facebook Pixel, LinkedIn Insight Tag, Google Tag Manager

- Conversion tracking: Google Ads conversion tracking

What we don’t do:

- We do not display third-party advertisements on our website
- We do not sell your personal information
- We do not use audio from your calls for advertising

Why we use tracking:
- Understand how visitors use the site
- Measure marketing campaign effectiveness
- Improve the service based on usage patterns
- Track conversions (e.g., sign-ups, purchases)

Addressing your concerns:
“Hidden ads”: We don’t show display ads. Ad blockers may flag tracking scripts, which can appear as blocked items.

“Digital profiling”: Analytics tools do create profiles. We use this for internal analytics, not to sell data.

“Ads appearing after mentioning products”: This is likely retargeting from Facebook/Google based on site visits, not from call audio. We do not access or use call audio for advertising.

“Calls interrupted by ad blockers”: Some tracking scripts may be required for site functionality. We’ll review and make non-essential scripts optional.

Best regards,
Your Yadaphone team

5つ星のうち4の評価

Since the effective demise of Skype I…

Since the effective demise of Skype I have found Yada phone a suitable alternative. My only minor qualm is that I have to keep entering +44 to prefix my UK telephone calls. There seems no way to default it. I did write to cus svcs but never received a reply.
No problems at all using this facility and it saves me ££.

2026年1月7日
自発的なレビュー

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報