Kohl's レビュー 

I appreciate the quality merchandise and excellent pricing Kohl’s consistently provides, as the value offered is truly noteworthy.

However, I would like to raise a concern regarding accessibility. As an 80-year-old customer who relies on a walker due to mobility challenges, I find my shopping experience significantly limited by the lack of electric convenience vehicles (ECVs) in your stores. Exploring your departments for bargains is a key part of the experience, yet my current physical limitations hinder my ability to do so, and unfortunately, a standard wheelchair does not serve as an adequate solution.

I hope you will consider this feedback as you look to improve the accessibility of your stores for all patrons.

Respectfully,
Dave Russo

Ordered men's Nike shoes..returned to store no one to help me in shoe dept. 4 associates standing around. Returned shoes at register reordered on line 15.00 more ...same shoe....

I shopped for over an hour, gathering items that were on sale according to signs placed throughout the store. I get to checkout and none of my items rang up as "On sale." I asked about all the signs on different racks that said otherwise. Clerk said there was a sale 4 days prior. signs were never taken down, nor were they honored. I was tired and did not have the energy to pursue it further. That is FALSE ADVERTISING. I am done with Kohl's!!!

On Aug. 1, 2026 I ordered 2 sets of towels and a t-shirt - a total of $64.08. The order came split, but the products shipped were in good order and came in about a week.
Since then, I was charged for these items 2 more times! So far, the charges totaled $192.24 - $128.16 EXTRA. I contacted my VISA customer service, who directed me to contact the store.
Once I contacted the store, instead of reimbursing me for the error, they charged me an additional $128.16. REALLY????? So far a set of towels and a t-shirt had cost me $320.40 and more stress than I can count. Every time I call, they tell me the error will be corrected in 1-3 days. It's been a month and no end in sight.
Oh - they sent me a $20 gift coupon for me next online order. I WILL NEVER ORDER FROM THEM AGAIN, NO MATTER HOW MANY COUPONS THEY SEND ME!
I am so disappointed and angry at Kohls, that I felt I need to warn others.

Kohl’s refused to refund my money after losing my order!

1st of all getting to a human is a joke! 2nd when you get get a human you cannot understand what they are saying, they mess up the transaction and you call back and they tell you they cannot fix the mess up. I have been a kohls customer for better then 25yrs. I am HIGHLY upset

I purchased a pair Of Lauren Conrad pants at Kohls that I love the style, but the quality of the fabric leaves a lot to be desired. The fabric is so thin! I've mended them multiple times, but every time I wash them, there is a new hole! Since I am trying to shop more sustainably and the Lauren Conrad clothing is too disposable for my liking, I can no longer support this brand. Do better!!

I went to the Kohls Green Valley in Henderson, NV. I purchased 6 pairs of pants and the cashier stuffed all of it in a small bag. The bag tore going to my car and on top of that when I got home it was so wrinkled. Very unsatisfied!!!!

Customer service was horrible. "Ronda" the cashier who checked us out, was acting very deceitful. When we said we didn't want a Kohls card, she was incredibly rude to us afterwards, and not to mention slow. She didn't say anything else afterwards. Then, when she told us the price, she had said the total would be 535 dollars, which originally wasn't bad considering we had bought clothes for five people. She once AGAIN badgered us to get the Kohls card, and when we said no, she said in these exact words, "Okay, I'll have to add the rest of the price now." And then she tells us that if we didn't get a Kohls card, it was going to be around 800 dollars, which was almost double the price. We called her out on literally pulling a bait and switch on us, but she insisted that she had told us about it. We paid and left without saying anything else, but then we looked at our receipt, and saw that a bunch of the items that we bought that were "on sale," had been charged for full price. We returned our items a week later, which took us 3 full hours waiting in the store until it was done.

Even when you earn rewards with their credit card (from Capital One, which is pathetic in the rewards department compared to any other credit card anyway), they have such a limited time frame to use it in. And now it doesn't work at all on Kohls.com. I called to ask if they could issue me new rewards; but they refused. I will use American Express, Wells Fargo, and CitiCards. No more kohls or capital one - they are lame and unprofessional.

I have tried to get my email changed in the kohls cash customer service. I was receiving emails until May 2026. Now they have an old email that I haven’t had in years in the system and they say they can’t change it. The issue is I bought my grandsons 717.00 worth of clothes on August 15 and received 100.00 kohls cash. This was at the Portage Michigan store. Unfortunately with having my grandsons with me I lost the paper copy. I looked on my bill due in October and it shows the charge per my visa statement. My issue is that I have talked to numerous customer service agents and no one can seem to help me or call me back. I want the 100.00 kohls cash kohls owes me sent to my email.

I have been shopping at Kohls for a long time! Never again. Ordered two items on 8/8/26 but only received one of the two items. Have awaited patiently for the second item to arrive. Almost 3 weeks later, no item; it’s now 8/29, so I call customer service, who tells me it’s been delivered. However, the tracking says that the item is still awaiting to be picked up by carrier. If it’s awaiting to be picked up, how was it delivered and is sold out! Refuse to offer me a solution for an item I paid for and clearly will never received. They sold me an out of stock item. Steal my money, and then tell me there’s nothing they can do, call my bank! My bank aren’t the thieves, Kohls & marketplace did me dirty!

I placed an order with Kohl's online on July 25th for $217.25. Then, I was charged that exact same amount on August 25th due to some stupid "billing error." Really? How secure is their website and billing system if it just randomly charges people a month later? Now, I've been waiting four days for them to return my money to me. When I contacted them via chat, they told me the money was returned to me, but they could offer no proof of their claim. Do not shop with them.

This is completely unacceptable. Kohl’s charged my account a second time approximately a month after the original transaction, which caused my bank account to become overdrawn.

I attempted to call the phone number provided on your website, but the call could not be completed. There is also no apparent way to email customer service, and the chat only provides AI-generated responses that were unable to help resolve the issue.

At a minimum, Kohl’s should have proactively notified every customer affected by this issue. Customers should not have to discover that they have been charged a second time after the fact, especially when the duplicate charge can result in overdraft fees and other financial consequences.

I am extremely disappointed with how this has been handled and no longer feel comfortable ordering from Kohl’s. Whoever was responsible for this billing issue and the decision not to proactively notify affected customers should be held accountable.

Additionally, I believe everyone affected should have their original transaction refunded, or otherwise receive appropriate compensation for the inconvenience and financial impact this error caused.

I expect Kohl’s to take this matter seriously and provide an explanation of what happened, why customers were not notified, and what will be done to make this right.

Kohl’s Customer Service Was Extremely Disappointing

I am very disappointed with Kohl’s customer service regarding my order. I have been waiting more than two weeks for three pairs of children’s shoes that were needed for school. The tracking information had not changed since the 15th, yet I was repeatedly told to simply keep waiting.

What makes this especially frustrating is that I have screenshots from three different customer-service chats showing different representatives giving different information. I was told that I could receive a replacement or refund, and then another representative told me to wait until the end of August 24. When I contacted Kohl’s again, I was then told to wait even longer, until September 3.

I explained that these are children’s school shoes and that we do not have the money to purchase replacement shoes while waiting for Kohl’s to resolve this issue. Despite that, I continued to receive apologies and requests to wait rather than an actual solution.

Customer service should not make promises they cannot keep or provide conflicting information from one representative to another. After waiting this long, I expected Kohl’s to take responsibility and either send replacement shoes immediately or issue a refund.

Very frustrating experience. Kohl’s needs to do better when an order is lost or significantly delayed—especially when the customer has already waited more than two weeks.

I've had it. I'm done with waiting weeks for my entire order to be ready for pu because it comes in multiple shipments or just doesn't meet the fulfillment time. I have two separate orders right now. Each has 1 item. AND THOSE ARE DELAYED. As soon as the pu date is 1 -2 days out you can almost bet your life that an email will come saying it's delayed. Kohl's has the worst fulfillment times of any similar stores. I have their CC and no longer wish to shop there.

I wish I could put a zero because kohls.com has double charged me for over almost $700 with the items they said it was a mistake. We’re fine but all this money we don’t have now that’s gone for three or four or five days. They don’t seem like they even care what they did a mistakes mistaken of mistake is once I had two different days money duplicate money come out of my account. I won’t ever shop from Kohl’s again I better get my money back really soon.

Charged me 2x for an online order along with many others. No call email or text about the situation and cannot tell me when the reversal will go thru. This company should be put out of business.

Kohl’s reprocessed purchases I already paid for back in July and ended up putting my bank account $273 in the negative.

What makes this even worse is that the duplicate charges did not all happen at once. I was charged again yesterday, so I immediately canceled the affected cards to try to protect my account. Then today, Kohl’s processed another round of the old purchases anyway. Essentially, purchases I had already paid for in July were taken out of my account again over two separate days, even after I took action to stop any further charges.

Now, because I had to cancel my cards, I also have to go through and change all of my automatic payments tied to those cards.

When I contacted Kohl’s support, I was told there had been some type of batch processing error. However, I received no email warning customers about the issue, no proactive notification, and no apology. I even asked customer service if Kohl’s was offering so much as a coupon or any gesture of goodwill for the inconvenience, and apparently not.

A company accidentally pulling hundreds of dollars out of customers’ bank accounts is bad enough. Continuing to process the charges over multiple days while customers are scrambling to protect their accounts, and then not proactively communicating with affected customers, is unacceptable.

After this experience, I have no intention of shopping at Kohl’s again.

On checkout a pop up offfering me 45% off this order ifnI joined AARP. I spent $55:to do it.did not get the discount. I called they said they said it was scam. I said it was through your app. I contacted AARP and had to dispute the charge with my bank.
Never got an email conformation from Khols as they had my $ from Venmo. Checked they cancled the order and keep my $.
When I called they could not tell me why the order was canceled. VERY SCAMMY COMPANY!