Hargreaves Lansdown レビュー 

Hargreaves Lansdown からの回答

2時間前

Hi there,

Thank you for taking the time to share your experience.

We're sorry to hear that you've been disappointed with the withdrawal process and have decided to move your savings elsewhere.

Withdrawal timeframes can vary depending on the product involved, so we'd need a little more information about the account and transactions you've referred to before we can comment on the timings you've experienced. We've requested further details through Trustpilot and, once we receive these, we'll be able to review the matter and provide more specific guidance.

We appreciate that having access to your money is important, and we're sorry that your experience hasn't met your expectations.

Thanks again for your feedback, and take care.

HL Team

Hargreaves Lansdown からの回答

3時間前

Hi there,

Thank you for your review.

It's fantastic to hear that you've had a positive experience with both our platform and our team. We're pleased you've found our staff helpful and that you'd be happy to recommend us.

We really appreciate your support.

All the best,
HL Team

Hargreaves Lansdown からの回答

4時間前

Hi there,

Thank you for your review.

We're sorry to hear about your experience and appreciate how frustrating it must have been to encounter issues accessing live pricing information, particularly when monitoring and managing your investments.

We also understand your concerns regarding previous service disruptions and the recent changes you've mentioned. We know how important reliability and ease of use are when using our platform.

We've responded to your review requesting some additional information so that we can look into this further and better understand the issues you've experienced.

Thanks,
HL Team

Hargreaves Lansdown からの回答

5時間前

Hi there,

Thank you for your review.

We're pleased to hear that the advice you received was clear and easy to understand.

Providing straightforward, helpful information is something we place great importance on, so it's fantastic to know this was your experience.

Take care,
HL Team

Hargreaves Lansdown からの回答

5時間前

Hi Yannis,

Thank you for your review.

It's great to hear that you received the support you needed and that our team was able to help.

We really appreciate you taking the time to share your experience.

Thanks,
HL Team

Hargreaves Lansdown からの回答

7時間前

Hi there,

Thank you for taking the time to leave a review.

It's great to hear that you're finding the information and service we provide useful and that we're meeting your expectations.

We appreciate your support and are pleased to have you investing with us.

All the best,
HL Team

Hargreaves Lansdown からの回答

1日前

Hi Nigel,

Thanks for taking the time to share your experience.

We're sorry to hear about the frustrations you've experienced, particularly as a longstanding client. We appreciate that recent issues with the website, including the availability of live share prices, have fallen short of the standard you expect from us.

We understand how important these features are when managing investments, and we're sorry for the inconvenience caused. We'd like the opportunity to look into your experience in more detail and review whether there's anything further we can do to help.

We've requested your details through Trustpilot, and if you're happy to provide them, we'll be able to investigate this further.

Thanks,
HL Team

Hargreaves Lansdown からの回答

1日前

Hi, thank you for taking the time to leave feedback. We are so pleased to hear that a member of our Helpdesk team were able to assist you effectively with your login process. Thanks, HL Team.

Hargreaves Lansdown からの回答

1日前

Hi, thank you for taking the time to leave feedback. We're delighted to hear that you were able to get the help you needed to top up your SIPP. Please contact us directly for information on financial advice service. Thanks, HL Team.

Hargreaves Lansdown からの回答

2日前

Hi Robert,

Thank you for taking the time to leave a review. We're very sorry to hear about the delays and frustration you've experienced with your ISA transfer.

We appreciate how disappointing it must be to have been trying to complete this transfer since May, particularly after making numerous calls and sending messages without receiving a clear explanation of what has caused the issue. We also understand your concern regarding the transfer being marked as complete, only to later see that the funds had been returned, without any communication explaining what had happened.

We'd like to investigate this fully and review both the handling of your transfer and the communications you've received from us. As we can't discuss account specific details publicly, we've reached out to you via Trustpilot requesting some additional information so that we can locate your account and get in touch directly.

Once we receive your details, we will work to provide a clearer explanation of what has happened and what the next steps are.

We apologise for the inconvenience caused and appreciate the opportunity to look into this further.

Thanks,
HL Team

Hargreaves Lansdown からの回答

2日前

Hi Mark,

Thanks for taking the time to leave a review.

It's wonderful to hear such positive feedback about both our platform and our teams. We're pleased that your experience with our customer service and pensions colleagues has been consistently helpful, professional and approachable.

We work hard to make managing your finances as straightforward as possible, so it's great to know that's been reflected in your interactions with us.

All the best,
HL Team

Hargreaves Lansdown からの回答

2日前

Hi Dave,

Thanks for your feedback.

We're sorry to hear that you've been frustrated by your experience with our app, website and charges. We understand how important it is to have reliable access to your account, particularly when you're looking to manage your investments.

We'd be keen to understand more about the specific issues you've encountered. If you're happy to do so, please get in touch with our Helpdesk by phone or secure message with further details about the problems you've experienced, and we'll be happy to look into them.

Thank you for taking the time to share your thoughts.

Thanks,
HL Team

Hargreaves Lansdown からの回答

2日前

Hi Brian,

Thanks for your review.

We're pleased to hear that updating your contact details was a smooth process and that everything was sorted quickly once the security checks had been completed.

If there's ever anything else we can help with, please don't hesitate to get in touch.

Take care,
HL Team

Hargreaves Lansdown からの回答

3日前

Hi, thank you for taking the time to leave feedback. We’re pleased to hear that our Helpdesk team has provided excellent and helpful service. Thanks, HL Team.

Hargreaves Lansdown からの回答

3日前

Hi Mark, thank you for taking the time to leave feedback. We are pleased to hear our Helpdesk team has completed your request in a prompt and professional manner. Thanks, HL Team.

Hargreaves Lansdown からの回答

3日前

Thank you for taking the time to share feedback. We are pleased to hear you have received a prompt response to your query. Please don't hesitate to reach out if you require any assistance in the future. Thanks, HL Team.

Hargreaves Lansdown からの回答

3日前

Hi Hazel, thank you for taking the time to leave feedback. We are really pleased to hear you found our Helpdesk team to be reliable and we were able to resolve your query with efficiency. Thanks, HL Team.

Hargreaves Lansdown からの回答

3日前

Hi Lynne, thank you for taking the time to leave feedback. We're pleased to hear that you found our customer service team to be incredibly helpful and efficient. Thanks, HL Team.

Hargreaves Lansdown からの回答

3日前

Hi, thank you for taking the time to share your feedback. We are so pleased to hear that you received a helpful and rapid response from our Helpdesk team. Thanks, HL Team.