AT&T レビュー 

​I requested a manager after DJ refused to assist me, but I was kept on hold indefinitely until I had to hang up. Regarding my trade-in: my account terms and text reminders state I have 30 days from activation (giving me until Sept 8th), but local store staff claim it is only 14 days and phone support insists my window expired based on ship date. The policy details provided online and via SMS are conflicting and misleading. I need a manager to honor the 30-day activation policy and process my trade-in immediately. Also other reps the same, just very bad customer support.

We recently switched to AT&T because we were getting tired of the really high monthly bills with Verizon and we had AT&T WiFi which worked excellent. AT&T was running a bundle special on phones, wireless and wi-fi. Now i realize those high bills with Verizon were so worth it. Since switching to AT&T, when i go out with friends, everyone’s on their phones, not me - I don’t have service because I have AT&T. At the beach with my friends, everyone’s taking pics and posting to social media in real time but I can’t, oh yeah - I have AT&T. But the real kicker is that even though we have AT&T WiFi in our home, we have absolutely no cell service. Calls drop, poor connections, can’t have a normal conversation because the call keeps breaking up. Go back to the AT&T where we got the phones, they have no answers, because they are fully aware that AT&T’s cell service is absolutely deplorable. Real professional AT&T, real professional. Since switching to AT&T, our plumbing company has plummeted. The amount of money AT&T is costing us may very well push us right into Bankruptcy. Thank you AT&T for your shi**y ass service.

Sprint never slowed me down. T-mobile never slowed me down. Y'all's network here in Forney texas SUCKS!

Listen i switch from verizon to att and that became a nightmare i have the 5g best internet ever and the mobile service as well with 6 phones in my family plan and they all work for 5 min and then they stop working for another 5 min i think they controlling my wifi because im wasting too much or they have a glitch that is not compatible with theyre mobile cellular systems ....i really dont know but i do my work and my money from home and is killing me and thats my day all allong since i switch my mobiles i think they either have a problem or is just my bad luck..and i tried to fixed many times i even switch accounts abd still having the same problem still but theyre a big nobodycares company and they still working with theyre problems to optimized or they just dont give a f.....

My grandson worked all summer outside in heat and saved his money to buy a new iPhones 17. He went to the store in Sulphur Oklahoma. They were nice and took his money of course. The phone got damaged by someone else. They paid for insurance on the phone. My grandson has been without a phone now for almost 2 weeks. The store said someone would come to his house and fix the phone. Waited all day Friday so we went into the store and they were nice and tried to reach the person who was going to fix his phone. We were told someone would be at his house today between 3pm to 5pm. Of course no show again. When you try to call them you are on hold for over two hours. The store couldn't get an answer either. Finally at 6pm today we found out the person that they said was coming to fix the phone is out of work right now due to some illness. They should have told us that yesterday and got someone else to come fix it. We went back to the store in Sulphur and they couldn't help. We are being told there is going to be a 24 hour hold then they will mail him a new phone. We don't know if they will even mail him a phone at this time. My mom passed away a week ago and my grandson couldn't take any pictures at the service at all. We are so disappointed with AT&T the company that said they were coming the past two days is Asurion. There were other customers in there waiting for them same thing. We have been lied to so many times. I just want my grandson to have a phone. There is no way for him to have the memories of pictures at my mom's funeral. Please before you get a phone from AT&T think about what has happened to my grandson

Worst company I have ever dealt with. Back and forth with support bots, bounced between support departments for hours, internet never worked. Then they send me a bill. Terrible.

Worst service everrrrrr!!!!! Two weeks ago I was without internet. Three days this time it’s been 2 going on three. I call wait an hour for someone to answer then they hang up on me. Horrible wouldn’t recommend to my worst enemy. Not to mention I work from home and my daughter is in school online.

SCAM SCAM SCAMThis is aout AT&T Mobile Service. It sucks, it's awful, and is ridiculously horrible. It should be against the law for supposedly premium phone service to be this trifling! I want my money back! NEVER PURCHASE AT&T Phone Service!!! It is a SCAM SCAM SCAM SCAM SCAM SCAM.
0 Stars. 😶

I honestly can’t say enough good things about the representative I had the pleasure of working with today over the phone with AT&T! Jazzmine Green was absolutely AMAZING from start to finish.

She helped me get my YouTube TV set up, answered all of my questions, and made the entire process so easy. She also helped me switch my kids’ phone numbers over to AT&T and found me the best and most affordable options possible. She was incredibly helpful, knowledgeable, patient, and genuinely cared about making sure I was taken care of.

Customer service like this is hard to find these days, and she truly went above and beyond. She made what could have been a stressful process simple and actually enjoyable.

I would HIGHLY recommend her to anyone, and I would absolutely do business with her again ANYTIME! AT&T is lucky to have someone like her representing their company. She deserves to be recognized for the amazing service she provides! ⭐️⭐️⭐️⭐️⭐️

Terrible customer service. My mother and I went into the store to transfer service. The staff was very unhelpful and continued to direct me to the website, which we cannot access. I was then given a phone number - where I was on hold for more than an hour.
Staff in the store said they could not help with what I needed and seemed unwilling to help in any way. I was extremely disappointed with the way my concern was handled. Rather than taking ownership of the issue or helping me troubleshoot it, I was essentially told that this was a “me problem” and not an AT&T problem
Additionally - she would not speak directly to my mother (the customer).
I do not recommend this store at all

Worked with Baxter Glaude in your Franklin TN store. Excellent experience. Baxter knew exactly what he was doing. Answered my questions directly, solved the issue I was experiencing quickly and showed me what he was doing onscreen as he did it. Of course he was personable, friendly etc. But what I appreciated most was that he addressed the issue that brought me into the store efficiently. Obviously an expert.

I called AT&T customer service six times just trying to diagnose why my internet speed was so slow. Instead of actually helping me solve the problem, they kept transferring me to different departments and giving me different phone numbers to call.

Every time I called, I was told that I needed to contact someone else. No one took responsibility for the issue, and no one actually fixed anything. I spent a huge amount of time being passed around instead of receiving real technical support.

This has been an extremely frustrating experience. I’m done with AT&T and will be switching both my internet and phone services to another provider. Customer service this poor is simply unacceptable.

Extremely poor customer service! Automated responses and questions are entirely unnecessary and frustrating. Long wait times to actually speak with a person in SE Asia.

Customer service is AWFUL. Each representative says something different, and it’s hard to get any help. would not recommend using them.

I cannot express how much I despise AT&T! After a year of service, it's been nothing short of a nightmare from the very beginning. I typically research even the smallest purchases, so I regret not checking reviews before switching from Verizon to AT&T. Let me clearly outline the numerous issues with their service to spare you from my experience.

1. "Incompetent Customer Service": I wasted nearly an hour on the phone, arguing with an agent over a service I was billed for but never had. Only after I hung up and called back did I finally reach a competent representative who resolved the billing issue.

2. "Broken Promises": When I made the switch from Verizon, I was assured that AT&T would pay off my phone balance. A few months later, I found myself in collections because they never followed through. This has now damaged my credit report and made it impossible for me to return to Verizon.

3. "Frequent Dropped Calls": I experience constant dropped calls or fluctuating call quality. At work, if I go outside to take a call, I have to navigate around specific areas to avoid losing the connection. This is unacceptable, especially with several phone towers nearby.

4. "Unreliable App Access": If there’s no Wi-Fi, I cannot log into apps indoors. I’ve even received parking tickets because I couldn’t access my parking app while attending class. My classmates, who use different providers, don’t face these issues at all.

5. "Texting Failures": I routinely have to restart my phone every other day just to send a text. Most texts I attempt to send come back as “not delivered.”

6. "Difficulty Receiving Calls": It's incredibly frustrating for others to reach me. Callers report that their calls drop repeatedly or that they receive a message indicating the call cannot go through.

And don’t even get me started on the abysmal customer service!

I feel trapped with this company, and yet they expect their payment every month without a hint of accountability for the terrible service I’m receiving.

I visited the Oakhurst NJ, ATT Store on 9/4/26 at 10:00am to drop off my 4 cellphones that I set up as a trade in online. Store employee Lorenzo turned me away and said I had to go to a Corp. Store. I showed him the instructions ATT Wireless sent me which stated to "go to any Retail ATT Store and Associate would help me send them out." I've been with Verizon Wireless for 9 years and just switched over to ATT not even a month ago because the rate is less expensive. I am a Bank Manager of 30yrs, and if this is the customer service I receive at ATT I will return back to Verizonwireless where the service is excellent both on the network and in person customer service.

Kcuf att all that do is lie. They cut the wrong cable line and I dont even have service with them. Today is Friday. They keep closing my ticket to repair their kcuf up. A guy came out yesterday to repair the line and said he had to come back tomorrow with his other truck and lied and closed the ticket. Im pissed.

This spring my husband and I went into our local CT AT&T store to trade in my 8 Series IPhone. They had a special going on and we were willing to switch from TMobile to AT&T. Why oh why did we do that? We were swindled from the minute we walked in. AT&T is not an honest legit company..,a brand that no longer represents the quality that it once did. We just walked in to take advantage of their sale for a much needed phone upgrade. We walked out with their $99, 2 line, new phone upgrade and internet special and with a Direct TV hookup which extracted payments from my account before we left the store. Before our internet hookup which we had to implement ourselves with a promise of how easy to do. We left the store with my husband trading in his fairly new IPhone 16 for the 17 Series with a promised credit which one rep said would not be implemented. And so the problems begin. Three tvs and none of them worked with AT&T products. Hubs and boosters and help from their 611 line bore no fruit. Everyone answering 611 had different instructions, incorrect information to share and did not follow through with what they said they would. A disaster at 611… only thing they can do is sell you another service. They have no one to answer to, there are no managers or supervisors. The worst customer service. So we sent their products back within the allowed time because we could not get anything up and running. They told me they would cancel Direct TV. They did not. Another month’s payment was deducted. Never used Direct TV. No AT&T service, no television as we waited for the booster to arrive which would fix all our problems. It did not. So equipment is returned. I asked 611 to check their phone recordings to confirm what was promised to me regarding Direct TV. They said they would. They did not. Several representatives did not follow through. The real issue is my monthly payment. Because AT&T internet did not work at our location we had to go back to our original carrier. We called 611 to get the payment price we originally walked into the store for. At that time it was 2 lines for $75.00, but then after the promise of an easy home hookup that we had to implement, we went for the $99.00 special. Big mistake. It is a project especially with multiple TV’s. Back to 611 to confirm our new monthly bill since we returned all the equipment. Oh the promises! Yes we will be paying the original price we walked in to get. You promise? Yes we promise. Right after the equipment return it begins. $140.00 for 2 lines. What? We call 611. Complain. Promised it would be adjusted. Not so. Call again. Nope, prices are different now. You have to pay $140.00. Let me talk to someone in charge. There is no one. Over and over these conversations take place. At one point a promise was made that the bill would be adjusted to $75.00 on a recorded line. I told 611 to check the recording. They said they would. They did not. Our current bill is still $140.00. Pick a new plan they say. With taxes and fees it is still over $120.00. 611 will not budge. The reps there do not have the correct info to relay to their customers. They are unqualified to do their job. They just say anything to you as there is not one person who holds their reps accountable. I already paid over $200.00 to Diirect TV for service I could use. I ordered extra equipment and called 611 multiple times for help. Call after call waiting hours for a callback. Lies and misinformation given over and over and over. We will get back to TMobile as soon as we can. Swindled from the beginning. And there is more to complain about but I’ll end here. And there is no supervisor to talk to anywhere. For shame AT&T. AT&T steals lies and cheats. And they get away with it.

Horrible experience with at&t support. The account registration and login process is a nightmare. The system has so many bugs and after I call the support, the indian offshore did nothing to solve it. It stucks in the loop. I cancelled the service in day 1.