We appreciate the feedback, but several things in this review need correcting, and then we'll make you an offer that should resolve the rest of it.
**The Free plan is free.** $0 for sites up to 50 pages, and it includes everything our paid plans include, fixes and all. That 50-page threshold is published on our pricing page, in our documentation, and in our help center. It isn't buried and it isn't new.
Here's how the line works, since that's what you hit. At 51 pages an account moves up to the next tier, because the work scales with the size of the site. That applies at every tier, it's stated the same way throughout, and you can cancel or call us to opt out at any point. Your site is larger than 50 pages, so setup told you a paid tier was required. That's the plan boundary being enforced, not a bait and switch.
**On the wizard:** there is a cancel button, and clicking it returns you directly to the website. Nothing forces the flow to completion and nothing holds an account open.
**On the chat requiring a phone number:** our live chat is delivered over SMS through our messaging provider, and any business sending automated text messages is required to capture a documented opt-in from the recipient before the first message goes out. That's a TCPA requirement, enforced on top of it by the mobile carriers through their A2P registration rules. It isn't a preference on our end and we can't waive it. If you'd rather not opt in, email and phone require nothing: support@rankauthority.com or (800) 395-9488.
**On our emails:** every email we send carries an unsubscribe link at both the top and the bottom. One click removes you permanently. There's no need to block anything. Our phone number and email address also appear in the header, the footer, and the contact section of every page on the site, so reaching our support team has never depended on the chat widget.
**On your data, we can be specific.** Rank Authority operates a complete system of record. Every interaction with the platform is captured as a timestamped event and written to an audit log tied to the account it originated from. That includes the email address entered at signup, the verification event and whether it completed, every page and screen requested inside the application, every form submission, every plan selection and change, every support contact, and every transaction, recorded line by line rather than summarized. Nothing is reconstructed after the fact. The log either contains an event or it doesn't, and it can be produced on request.
So here is the offer, and it's a simple one. Send us the exact email address you used at signup. We will pull the complete record attached to it, tell you in writing exactly what exists, and delete all of it from our systems. If verification was never completed, no account was created and there is nothing stored to delete, and we'll confirm that in writing as well. Either way you get a definitive answer rather than guesswork.
support@rankauthority.com or (800) 395-9488. We'll handle it the day you send it.