PixVerse レビュー 

PixVerse からの回答

5日前

Hello, and thank you for taking the time to share this update—it truly means a lot to us.

We’re genuinely happy that we could help turn an accidental annual purchase into a reassuring resolution for you. Including your account ID and transaction ID in the original email gave our billing team the information needed to verify the purchase and handle your request smoothly.

It was especially kind of you to come back and share your experience after everything was resolved. Thank you for your trust, and we hope you have a wonderful time creating with PixVerse. 😊

PixVerse からの回答

2026年8月31日

Hello, we understand how frustrating it is to receive free credits and then feel that there is nothing you can create with them.

The number of credits required varies depending on the model, video duration, resolution, and other settings selected. The complimentary credits are mainly intended for trying basic generation options, while more advanced settings require additional credits. You can also check the Rewards Center for other ways to earn credits, or obtain more through a credit pack or subscription.

We recommend adjusting the resolution and video duration to explore the available basic generation options. If you’re still unable to generate a video, please contact support@pixverse.ai with your account ID and a screenshot of the generation page so we can help check the issue.

PixVerse からの回答

2026年8月31日

Hello, thank you for sharing such a detailed account of your experience. We understand how disappointing it is to spend an entire monthly credit allowance on a one-minute project and still end up with results that do not feel finished—especially when the lyrics and visuals are out of sync.

If the questions you mentioned were submitted through PixVerse Agent, please note that Agent is an AI creation tool rather than a customer-support chat. Its conversations, analysis, and task processing also use credits, with consumption varying according to the complexity of the request.

That said, we understand that repeated attempts become frustrating when the results remain inconsistent. Please send your account ID, the original share links for the affected videos, the prompts and settings used, and details of where the audio and visuals failed to align to support@pixverse.ai. Our team can review the specific generations and help identify what went wrong or how the workflow could be made more efficient.

PixVerse からの回答

2026年8月24日

Hello, we understand how alarming and exhausting it is to keep receiving payment-attempt emails after believing your subscription had already been canceled.

If a subscription is successfully canceled before its next renewal, no further renewal attempts should be made. Repeated declined-payment notifications may mean that another active subscription still exists or that the cancellation was not completed on the account linked to the payment. We need to trace the billing records to determine exactly what happened.

Please reply to your previous support email or contact support@pixverse.ai with all account and payment email addresses you may have used, together with the receipt or transaction ID. Our team will use this information to check whether an active subscription remains and investigate the repeated payment attempts. If any unauthorized payment was successfully completed, please also continue working with your bank to protect your account.

PixVerse からの回答

2026年8月24日

Hello, we’re sorry that an app you once enjoyed has become so frustrating to use.

The 60 daily credits are included with certain account benefits rather than being a universal login reward for every account. Please refer to the Rewards Center for the benefits and credit-earning options currently available to your account.

Ads should not leave your phone frozen for several minutes. Please try closing background apps, freeing up some device memory, and restarting PixVerse. If the issue continues, we’d be happy to investigate further.

For video length, please make sure the 10-second duration is selected before submitting the generation; otherwise, the app may use the default duration. If you selected 10 seconds but received only four seconds, please share the relevant task information with us. Image upload errors and videos failing to load can sometimes be network-related, although other causes are also possible.

Please send your account ID, device model, app version, and a screen recording showing the specific issues to support@pixverse.ai. We’ll review the information carefully, identify where the problems are occurring, and help you troubleshoot them.

PixVerse からの回答

2026年8月20日

Hello, we’re sorry for the concern this has caused. Annual subscriptions are not normally canceled before the end of their term, so there may be a misunderstanding or an account-related issue. In some cases, a subscription may appear to have disappeared if the user has signed in to a different PixVerse account from the one used for the purchase.

Please send your PixVerse account ID or registered email, order or invoice number, payment method, and a screenshot of the current subscription page to support@pixverse.ai. We’ll review the details carefully. If the issue is confirmed to have been caused on our side, we will take responsibility and work with you toward a fair and satisfactory resolution.

PixVerse からの回答

2026年8月20日

Hello, we understand how frustrating it is to use around 2,000 credits without getting a usable result.

If any of the tasks ultimately showed as Failed, the credits should have been returned automatically. If the generations were completed but the results did not match your instructions, please send your account ID, the original video share links, prompts, and settings to support@pixverse.ai.

Based on the information you provide, our team will look into where the issue occurred and do our best to offer appropriate and helpful assistance.

PixVerse からの回答

2026年8月17日

Hello, we understand why discovering the lower website rate after completing many generations through the app was frustrating. From your perspective, you missed an opportunity to save credits.

To clarify what happened, the 180-credit rate was a temporary Seedance 2.0 promotion offered exclusively on the website. It was not the regular price of the generation. The app and website follow separate pricing and promotional arrangements, so the app continued to use the regular 300-credit rate during this period. The website offer was open to any PixVerse user who chose to generate there; without that limited-time offer, the normal credit consumption would have remained the same as in the app.

Promotions are generally announced on the platform where they can be used. Since there was no corresponding promotion in the app, a separate in-app notice was not provided. That said, we understand that users who mainly create through the app may not have been aware of the website offer. We will take this experience into account and consider how cross-platform promotions can be communicated more clearly in the future.

PixVerse からの回答

2026年8月14日

Hello, we understand why this felt unfair. If the same generation appeared to cost significantly more credits in the app than on the website, you deserved a clearer explanation—not a response that left you feeling dismissed.

Credit usage can vary with the model, duration, resolution, and other generation settings, and the amount should be displayed before a task is submitted. However, if the app and website showed different costs for the same settings, we would like to review the specific cases.

Please reply to your existing support email with your account ID, the relevant video IDs, and screenshots showing the credit amounts displayed in the app and on the website. This will allow the team to compare the records and determine what caused the discrepancy. We’re also sorry that our earlier communication made you feel that your concern was not being taken seriously.

PixVerse からの回答

2026年8月11日

Hello, we understand why this change was so disappointing. Reducing the daily allowance from 60 credits to 30 meant fewer opportunities to experiment and create, which understandably affected how worthwhile PixVerse felt to you.

The daily credit arrangements have now been updated. For accounts that currently include this benefit, the daily allowance has been restored to 60 credits. Since we can’t confirm which benefits apply to your account from a public review, please refer to the latest information shown in your Rewards Center.

If the amount displayed there does not match your current account benefits, please send your account ID and a screenshot to support@pixverse.ai so we can check it for you.

PixVerse からの回答

2026年8月10日

Hello, we’re sorry the quality of the free videos no longer feels as good as it did when you first started using PixVerse.

We understand how disappointing it is when the generated results don’t meet your expectations. If you’re willing, please send a few original video share links, along with the prompts and settings used, to support@pixverse.ai. This will help our team review what went wrong and better understand the quality issues you experienced.

PixVerse からの回答

2026年8月3日

Hello, we’re sorry to hear how frustrating and disappointing this has been.

The daily promotional credits are separate from the credits included with an Elite subscription, so a change in the daily amount should not replace your subscription benefits. Elite credits are issued according to the plan’s credit cycle, while unused credits may expire when that cycle ends. However, since you can no longer access the Elite plan and believe the expected credits are missing, we’d like to review what happened to your account.

Please email support@pixverse.ai with your PixVerse account ID or registered email, purchase receipt or transaction ID, payment method, and a screenshot of your current subscription and credit balance. Our team will check the subscription and credit records privately and assist you further.

PixVerse からの回答

2026年8月3日

Hello, we hear your frustration, and honestly, needing 20 or 30 attempts to get a usable result is not the experience we want for you.

When you start with a carefully prepared image, unexpected camera movement, character actions, or changes to the original composition can ruin the entire shot. We also understand why this feels especially confusing when you followed our prompting guide and still encountered the same behavior with both C1 and V6.

We’d like to look at the actual generations rather than give you generic prompting advice. Please send a few original video share links, together with the prompts and settings used, to support@pixverse.ai. Our team can then review where the outputs departed from your instructions and help you find a more reliable setup.

PixVerse からの回答

2026年7月29日

We understand your frustration when repeated attempts use credits without achieving the result you expected. Prompt interpretation can vary depending on the model, duration, settings, and prompt details. For account-specific help, please email support@pixverse.ai with your account email and examples of the attempts, so our team can check and assist you further.

PixVerse からの回答

2026年7月20日

We take reports of unauthorized charges seriously. If you do not have a PixVerse subscription, the charge may be related to unauthorized card use or an unofficial app that is not affiliated with PixVerse. Please protect your card and contact your bank directly to report and dispute any unrecognized transactions.

Please do not post personal or payment information publicly. If you believe the payment was made to PixVerse and can provide more details, please contact our support team at support@pixverse.ai so we can assist with an investigation.

PixVerse からの回答

2026年7月20日

We are sorry to hear that your experience has not met your expectations.

PixVerse offers a variety of models, and results can vary depending on the model, prompt, and generation settings. If you are unhappy with particular outputs, please email the relevant video links to support@pixverse.ai so our team can review them. To reduce credit usage while testing prompts, you may also try generating at a lower resolution first.

If you need to cancel your subscription but cannot find the relevant option, please contact support@pixverse.ai with the email address associated with your subscription. Our team will be happy to help.

PixVerse からの回答

2026年7月12日

We understand how frustrating it is when results don’t follow a fixed script and credits feel wasted. Output can be affected by the model, duration, prompt details, and whether Multi-shot is enabled. Please send the problematic video link and settings to support@pixverse.ai so we can review and assist further.

PixVerse からの回答

2026年7月23日 に更新

Thank you for your feedback. Generation results can be affected by many factors, including the prompt, uploaded reference image, selected model, and settings. If your results often do not match expectations, please send the specific problem video links to support@pixverse.ai, and we’ll help review them.

PixVerse からの回答

2026年6月30日

We’re sorry for the frustrating experience. Regarding Agent credit consumption, Agent may require significantly more credits than standard generation because it processes your request, visual information, project context, and conversation history. Longer conversations can increase token usage and credit cost.

If you want better control over credit usage, we recommend using the standard Text-to-Video or Image-to-Video modes.

If you believe there was a failed generation, error, or abnormal credit deduction, please contact support@pixverse.ai with the Agent chat link, charge time, and screenshots. We’ll help review it.

PixVerse からの回答

2026年6月29日

Thank you for your feedback. AI results can vary depending on the prompt, model, and reference image, and we’re sorry if the output did not meet expectations.

If a video clearly ignores your prompt or if downloading fails on your phone, please contact support@pixverse.ai with the video link, device info, and screenshots. We’ll help review it.