I purchased 3 Spotminder cards. The first two started immediately, but the third one had some trouble. Carol helped me troubleshoot and was very prompt with her responses. I met with a tech support... もっと見る
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レビュアーのコメントを見てみましょう
Been using apple tags but not real time update particularly with luggages on plane. So bought spotminder - pairs easy with iphone - will yet to try. I also bought the passport wallet - as a second... もっと見る
The Spotminders products are great! I love the slim design of the tracking cards, making them ideal for wallets, passports, vehicles, etc. I would love for them to make a keychain to keep track of you... もっと見る
I’m planning a trip to London and Paris in the fall. Like everyone these days, I went online for research and found many stories about pickpockets at train stations and airports. The Spotminder cards... もっと見る
企業情報
当該企業による記述
Spotminders creates innovative, ultra-slim tracking solutions to help you effortlessly keep track of essentials like wallets and bags. Our cutting-edge Tracking Card offers reliable tracking without bulk, featuring Apple Find My compatibility, rechargeable batteries, and a lifetime guarantee. We prioritize quality, functionality, and data security, ensuring your privacy is always protected. Trusted by customers worldwide, Spotminders helps you stay organized and never lose what matters most!
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顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100%に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Victor was super helpful with my issue
Victor was super helpful with my issue. He gave me a quick and easy solution to my problem. I tried what he suggested and it worked immediately. A great company to deal with. And super great products.
Carol has been very helpful in…
Carol has been very helpful in resolving my card issues. I will be meeting with a call in group next week to finalize the solution.
I was frustrated at first because the…
I was frustrated at first because the ad I saw that was still running was not reflected in the online price I was getting but Sheryl was very helpful and was able to sort things out in a timely manner. Very grateful.
Customer service (Carol) was prompt and efficient
I purchased 3 Spotminder cards. The first two started immediately, but the third one had some trouble. Carol helped me troubleshoot and was very prompt with her responses. I met with a tech support person to verify that I tried everything. We determined that the third card was not holding a charge like it should. Carol helped me navigate receiving a replacement card without jumping through a bunch of hoops. The quick response was valuable since I was leaving on a vacation.
Amazing and simple solution to tracking!
Amazing and simple solution to tracking anything! Just came back from a cruise where you have to relinquish your bags, always knew where they were! Bought the “buy 3 get 2 free” and used them in everything, felt safe!
I had a problem with shipping but have…
I had a problem with shipping but have to say Loren has been so helpful. She has tracked the problem and kept me updated on arrival and offered a compensation for late arrival. Thanks so much for all Loren has done she very well represented the company on a positive manner
I have ordered twice
I have ordered twice. The first order was shipped to the US. The second to Spain. They both arrived quickly and as advertised. We will definitely use them on our trips and even everyday for our personal items as we travel around Spain. Definitely highly recommend.
Fantastic Customer Service
Somehow my order had an interesting shipping delay, and it took much longer than expected to get my order. When I noticed the delay, I contacted customer service and Yang was very responsive and helpful.
Product exactly as described
Product exactly as described. Easy to add to Apple Find My. Great communication from Spotminders during the purchase process.
SpotminderPro Support
I’m impressed with the cards so far and how well they work in North America. Time will tell if they work as well at sea and in distant locales like Europe. Their staff support while overwhelmed periodically with volume, was very good and Jillian helped me get two of the five SpotminderPro cards working.
Great Idea
What a great idea for everyday or travel. I bought extras for gifts! I love that they are flat and easy to tuck away.
I really wanted to love these devices... but
I really wanted to love these devices. My dream was to give them a 5-star review. Unfortunately, the product didn't deliver as we had hoped. We tried them out before the cruise, while still at home. On several occasions, I would get a notification on my phone that I had left my wallet behind. This caused a panic search and sigh of relief to find that it was in my pocket.
It's too long a story, but they did not work as expected on the flight or even on the cruise itself, several times giving false feedback.
That being said, the devices are very cool! I suggest getting the pro model as it fits in your wallet and looks just like a credit card. I'm hoping the technology will improve and I can give them another try one day.
In the meantime, I must give a shout out to my customer service friend, Carol. She stayed with me throughout the return process and made sure my account was credited on a timely basis, once the product had been received at their facility. Carol alone would make it worth giving them another chance in the future.
Costumer service
I received a passport holder that didn't work. I contacted the seller and I received a response the same day. They tried everything they could to guide me through resetting the passport holder. It unfortunately wouldn't charge. After everything was tried a replacement has been sent. The process didn't take very long at all. Thank you so very much.
Excellent and Efficient Customer Support
Great experience with Spotminders support! Yang was very helpful and patient in troubleshooting my tracking card issue and quickly arranged a replacement. The whole process was smooth and hassle-free. Really appreciate the efficient and friendly support!
Great cards
Great cards. Easy to setup. Super easy to track on your phone. Good value.
Easy to set up and you don’t have to…
Easy to set up and you don’t have to keep replacing those expensive batteries
Customer service was timely and focused…
Customer service was timely and focused on appropriate measures to confirm the issue and then get it resolved to my satisfaction. Yang was courteous and responsive from beginning to end.
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