Odoo レビュー 

Die Idee hinter Odoo ist verdammt gut! Alles an einen Platz, man kann interne apps hinzufügen oder deinstallieren, mit der kostenlosen Version kann man Kunden und Rechnungen gut unter einen Hut bringen. Wieso die Zwei Sterne nur? Weil Odoo einfach ein überladenes, nicht auf Smartphone abgestimmtes Produkt ist, man bekommt hier ein sehr Aufgeblähtes Dashboard, welches sehr Verschachtelt ist. Um das zu Verstehen müsste man schon die Hilfe Buchen, welche im knappen 4 Stelligen Bereich kostet. Wir wollten es gänzlich bei uns integrieren, aber aufgrund der Benutzerunfreundlichkeit, sehen wir es ab! Schade.

Ich war auf einer Odoo-Show und war beeindruckt von der Vielfalt und Funktionalität der verschiedenen Apps, die teilweise intuitiv sind und teilweise schon mit KI-Arbeiten.

Alles wirkte sehr modern, intuitiv und durchdacht - bis ich mir dann selbst einen Text-Account anlegte.

Schon beim Import meiner Kontakte als CSV Datei bin ich gescheitert.

Denn der odoo erlaubt nicht, dass man Vorname, Zweitname und Nachnahme in separaten Feldern speichert. In Odoo werden alle Namen in ein einziges Feld geschrieben.

Das ist für mich nicht nur altmodisch, sondern auch vollkommen praxisuntauglich. Denn manche Kontakte werden mit Vornamen angesprochen und manche mit Nachnamen. Spätestens wenn man E-Mails schicken will, wird odoo damit untauglich.

Auch dass die E-Mail Marketing App eine gesonderte Kontakt Cloud hat und man dann redudante Daten hat, finde ich nicht durchdacht.

Ich dachte zuerst, dass ich diese Funktion nur nicht finde, doch zwei getrennt voneinander arbeitende Support Mitarbeiter haben mir das bestätigt.

Wenn diese beiden Dinge auf ein zeitgemäßes Niveau gebracht werden, könnte Odoo durchaus interessant sein.

Its a good experience working with Odoo. They are very supportive

L'outil est indéniablement très puissant, a contrario la politique commerciale est déplorable ! On vous vend très cher, une formation sensée vous apprendre à utliser l'outil, mais sans compétences reéelles en comptabilité !!!!! Bref, vous faites joujou avec les boutons, mais rien sûr la pertinence avec la réalité de votre comptabilité ! Sans l'appui de votre comptable, oubliez Odoo !!!!!

I had a really great experience because the service respond was very quickly, also I was able to talk with a human and they were really nice. Myli helped me.

Very good service. Myli attention has been very much helpful. Thanks a lot.

As always the team is helping when you need. Great support

Be aware that, in my experience, customer service appears to be focused more on upselling than on actually servicing existing customers. Many of the support representatives I dealt with were based in India, and the conversations often felt sales-driven rather than focused on resolving issues with services I had already purchased.
I frequently had to insist that the company provide support for features and services that were already included in my subscription.
I also wanted to add additional users to my account, and a salesperson told me that I would have to pay in USD even though I am located in Canada. This was especially concerning because the pricing I was quoted did not appear to match the company's publicly advertised pricing online.
Overall, the experience left me feeling that existing customers are being pushed toward additional purchases instead of receiving the level of support they reasonably expect from their current subscription.

Great Product, Great Support !

Automatic renewal first, customer service later

This has been one of the worst subscription experiences we have had with a software company.

Odoo automatically renewed our annual subscription and charged USD 489.60 to our stored payment method. We challenged the charge immediately and requested cancellation, a refund, proof of the renewal authorization, and copies of the renewal notices they claimed had been sent.

Instead of addressing those requests properly, Odoo relied on its automatic-renewal and “all sales are final” terms and refused any refund. We were told that because we had not cancelled at least 30 days before the end of the term, Odoo considered the subscription renewed and the charge valid.

Our detailed escalation then went unanswered for 14 days. An email address presented as Odoo support rejected incoming messages entirely. Only after we sent a final notice did Odoo respond and confirm that the stored payment method had been removed.

A contractual clause may allow a company to take a payment, but it does not make this a fair, transparent, or customer-friendly experience. A responsible subscription business should send a clear renewal notice showing the renewal date and exact amount before charging a customer’s card, then respond promptly when the charge is disputed.

Our experience was that Odoo showed far more determination in defending the payment than in resolving the complaint. The response offered implementation and training instead of addressing why no clear renewal-specific notice with the amount was provided before the charge.

Before purchasing anything from Odoo, read every page of the order carefully, record the cancellation deadline, remove your stored payment method, and do not expect flexibility if a renewal is processed. Their no-refund position appears absolute, even when the customer objects immediately.

Based on this experience, we cannot recommend Odoo and have formally requested termination of all subscriptions, contracts, payments, and future dealings with the company.

Une honte ! Ils ont supprimé mon site sans me prévenir, pas un mail, même dans les spams, alors que pour les pubs, ça, ils l’ont, mon adresse. Des dizaines d’heures de construction perdues, tous les textes et photos que je n’avais bien sûr pas sauvegardés, perdus à jamais. Quelques mois que mon site n’était en fait plus en ligne pour mes clients, donc des contacts sûrement perdus également. Une app gratuite à vie ? Une app qui se supprime en silence au bout de 15 jours où l'on ne se connecte pas en admin ! Fuyez, ne donnez pas d’argent à ce genre d’entreprise qui, au lieu d’aider de petits créateurs, les pénalise !

First, Odoo is very easy to navigate with unbelievable free features you'd pay a ton to assess elsewhere, paid features are beyond amazing! When stuck with DNS issue, they've got fantastic support who's very helpful and to it that I was all setup. Really glad this company exists.
I hardly give reviews but I'm happy to do this one.

I've used Odoo for a couple years now and being experienced with a range of other ERP systems over the years, I've got to say its a breath of fresh air! It does so much more out of the box and is massively configurable, Odoo deserves to be a market leader!
Pricing is very good and the quality of support is great too if you ever find yourself stuck. There are a good number of developers if you need anything bespoke too. I've run Odoo for multiple very varied businesses now and I've never looked back!

Plusieurs heures de support pour pouvoir faire mes imports exports.
Gabriel Gamo s'est montré très sympathique et a su trouver les réponses à mes questions (pas toujours évidentes et en faisant bcp de tests). c'est agréable d'avoir un support qui va jusqu'au bout ! Merci !

Problème de mise au point de l'envoi des factures électroniques résolu.

We never got that far, we engaged a consultant to populate the system with our data and then got hit a $5k increase in subscription fee, just for using the system functionality to do what we had paid for. Turns out the window version is very different from the quote version.
Customer service is abysmal, it took two months just to get into it. Then we engaged a consultant to populate it, only to be given 6 days to pay an additional $5k or be deleted. turns out the simple act of automisation of forms etc, was the cause. So now we have gone back to manual. Could have saved thousands in costs and 6 months of time had we just used excel. Bear in mind, we are just in the launch process, we do not even have staff, emails and traffic. So it was all just in setup

Odoo can be a bit overwhelming, as many things tie together. If you want to test a new functionality, you don't want to mess up your live database. Fortunately, you can make a duplicate test database and they have a great support team.
You can chat with members of the support team instantly and they escalate to colleagues if they do not have the required expertise.
Today I chatted with Myli, who helped me brilliantly (fast and effective) laced with a touch dry humor.

What a shame that Odoo can´t provide basic support for the products they offer.

What should be a great system is severly let down by agents that believe it is OK to waste people's time, respond unprofessionally and act as though you are the problem.

I just sent an hour of my life I will never get back trying to get an issue resolved with their system that was blocking emails being sent to their accounting software to automatically import vendor bills going round in circles and being spokjen down to.

I was told that I can´t send emails using the address provided. No sh*t, Sherlock; it's your incoming address for my database and I´ve only explained 5 times what the issue was but no, refused to transfer the chat because I apparently hadnt been clear what my end goal and resolution was!!

Appalling!