inDrive レビュー 

inDrive からの回答

2026年5月15日

Dear Customer,

Thank you for sharing your concerns with inDrive. We are sorry to hear about your negative experience regarding the report you submitted and the suspension of your account.

Please note that all reports and complaints are reviewed carefully according to our platform policies, and account restrictions may be applied only after an internal review process. We understand how frustrating this situation may feel, especially if you believe you provided evidence.

To help us investigate your case and review the actions taken, could you please provide the following details?

1. The phone number or email linked to your inDrive account.
2. The approximate date when this incident occurred.
3. The trip ID related to the complaint.
4. Any support ticket number (if you contacted our support team).
5. Additional details about the evidence you mentioned (for example, recordings or screenshots).

This information will help us review your case thoroughly and provide you with further assistance.

We appreciate your cooperation and look forward to your reply.

inDrive からの回答

2026年5月15日

Dear Customer,

Thank you for your message and for sharing your concern regarding your experience with the inDrive platform.

We understand that the situation you are referring to has caused strong frustration. However, please note that as a platform, we do not have the authority to arrest or imprison individuals. Allegations of unlawful behavior are taken seriously and are handled through proper legal channels and cooperation with relevant authorities when necessary.

If you believe that a serious violation or criminal activity has occurred, we strongly encourage you to report it to your local law enforcement so it can be properly investigated.

At the same time, we would appreciate it if you could provide more details so we can review the case from our side as well:

1. Your registered phone number or email linked to your inDrive account.
2. The city and date of the incident.
3. Trip ID(s), if applicable.
4. Driver’s name, vehicle details, or any identifying information.
5. A brief description of what happened.

Once we receive this information, we will investigate the matter in line with our platform policies and take appropriate action where possible.

We appreciate your cooperation and understanding.

inDrive からの回答

2026年5月5日

Dear Customer,

Thank you for reaching out and sharing your experience. I am truly sorry to hear about your lost prescription glasses and the unacceptable behavior of the driver. This is not the level of service we strive to provide.

To help you effectively and investigate this matter, could you please provide us with the following details?

1. Your ride ID or the phone number associated with your inDrive account.
2. The exact date and time of your trip from Salt River to St Agnes Church.
3. The driver's name or vehicle license plate number as shown in your ride history.
4. Did you try to contact our in-app support team before writing this review? If yes, please share your support ticket number.

We want to locate the driver, review your conversation with support, and ensure your glasses are returned or appropriate action is taken. Thank you for your cooperation.

inDrive からの回答

2026年5月5日

Dear Customer,

Thank you for bringing this frustrating situation to our attention. We understand how disappointing it is when drivers change the price after accepting your offer. This behavior violates our platform rules.

To investigate and block such drivers from our platform in Morocco, could you please share the following information?

1. In which Moroccan city did this happen (e.g., Casablanca, Marrakech, Rabat, Tangier)?
2. Do you remember at least one specific ride ID or the driver’s name/license plate where the driver demanded double the price after calling you?
3. Did you cancel those rides inside the app? If yes, our system may have a record of them.

With these details, we can take immediate action against the responsible drivers and prevent future users from having the same experience. We look forward to your reply.

inDrive からの回答

2026年5月5日

Dear Customer,

Thank you for reporting this serious issue. We are deeply sorry to hear about your lost phone, the driver's threatening behavior, and the potential breach of your personal information (POPIA). This is completely unacceptable.

To escalate your case to our Safety and Data Protection teams immediately, please provide us with the following:

1. Your ride ID or the phone number linked to your inDrive account.
2. The date and time you originally reported your lost item to our support team.
3. Any screenshots of the threatening text messages you received from the driver (you may blur any sensitive information).
4. The phone number that called you claiming to be from inDrive but was not linked to our official support - this will help us investigate a possible security breach.

We take privacy violations very seriously and want to resolve this for you as quickly as possible. Please reply with these details so we can take the necessary action.

inDrive からの回答

2026年4月21日

Dear Customer,

Thank you for sharing your feedback - we truly understand how challenging it can be when fuel prices are increasing while fares seem to be going down.

We’d like to look into this more carefully. Could you please provide a bit more detail about your experience? For example, which city you’re driving in, approximately when you started noticing this change, and whether this affects all orders or only certain ones.

Your input is very important to us, and it will help us better understand the situation and work on improvements.

inDrive からの回答

2026年4月21日

Dear Customer,

We’re really sorry to hear about this situation - we understand how concerning it must be to be charged for a trip that didn’t take place.

We’d like to investigate this case as soon as possible. Could you please share more details with us, such as the date and time of the ride, your account phone number or email, and, if possible, a screenshot of the charge? Any additional details about the driver or trip will also be helpful.

Once we receive this information, we’ll review the case, check what happened on the driver’s side, and do our best to resolve the issue for you.

inDrive からの回答

2026年4月21日

Dear Customer,

We’re very sorry to hear about your experience - this is not the level of service we aim to provide.

We take situations like this seriously and would like to investigate what happened. Could you please share more details about the trip, such as the date, route, and any information about the driver? If you have screenshots or any proof of the agreed price or communication, that would be very helpful as well.

We’ll carefully review your case and take appropriate action to prevent similar situations in the future.

inDrive からの回答

2026年4月21日

Dear Customer,

We’re really sorry to hear about your experience and understand how frustrating it must have been not to receive the support you expected.

We’d like to take a closer look at your case. Could you please provide more details about the issue you reported, when you contacted support, and what response you received? If you have any screenshots or additional information, that would also help us a lot.

Your feedback is very important - it helps us identify areas where we need to improve and provide better service in the future.