Eneba レビュー 

Eneba からの回答

1日前

Hello there,

Thank you for your review. We are sorry to hear about the situation.

Since you provided us with your email address during the creation of your review, our Support Team was able to find your order.

Our Support Team has created a ticket for you and provided with detailed information on how to stay safe and avoid such scams in the future.

It looks like the issue was not caused by a fault of the product, the seller is unable to offer a refund in this case. However, we truly hope the guidance shared will help prevent such situations going forward.

Warm regards,
Ruby, Team Eneba

Eneba からの回答

2026年6月9日 に更新

Hi! My name is Enzo.

Thank you for your review and for taking the time to share your experience.

I'm sorry to know this situation happened to you. Don't worry, I'll be happy to help you resolve this.

Since you provided your email address when you created your review, I have contacted you by creating a ticket to find out what happened and how I can help you, so please check your inbox and respond when you can so we can resolve this as soon as possible.

EDIT

Our support team has not yet received a response from your side in order to continue the check-up. Please get in touch with them as soon as you are able to do so and they will make sure to look into your issue further.

2nd EDIT

We are happily letting you know that your situation has been resolved, and a solution has been provided to you via e-mail.

We hope that the assistance provided by our agents met your expectations and that your experience with our platform will be even more positive in the future.

Looking forward to seeing you again soon!
Team Eneba

Eneba からの回答

2026年5月22日

Hi there,

Thank you so much for an excellent review!

We are thrilled that you enjoyed your experience shopping at Eneba.

Please come back again soon!

Warm regards,
Team Eneba

Eneba からの回答

2026年3月31日 に更新

Hello there!

Thank you for your review.

To better understand the issue and assist you as quickly as possible, I’ve reached out to you via a support ticket at the email address you provided during creation of this review. Please check your inbox and reply to my message when you have a moment.

EDIT:

I am still waiting for your reply. Please respond to my email when you have a moment.

2nd EDIT

Since we have not received a response from you, your ticket has been marked as resolved. However, if you still want this case to be reviewed or if you have any other questions or issues, remember that you can create a ticket and we will be happy to help you.

Warm regards,
Karol from Team Eneba

Eneba からの回答

2025年12月6日

Hi there,

We appreciate your review!

We’re glad to hear that the game you purchased supports Japanese! If you ever need any assistance, feel free to reach out here — http://eneba.com/support

We’re always happy to help!

Warm regards,
Team Eneba

Eneba からの回答

2025年11月26日

Hello there!

Thank you for your review. We are delighted to know that you have enjoyed your experience on our platform!

Hope to see you again soon!
Team Eneba

Eneba からの回答

2025年9月16日

Hi there,

Thank you for the review!

We are thrilled that you enjoyed your experience shopping at Eneba. It would be awesome if you could provide us with more details about your shopping experience on Eneba, for other visitors to see and check it out themselves.

We look forward to hearing from you once again!

Warm regards,
Team Eneba