Teresa Olson Collier

Joe was able to personalize two Yeti products (a dog bowl and a tumbler) on short notice after Yeti canceled my order at the last minute before Christmas. He did a fantastic job and the recipient of these gifts was very pleased. As far as I'm concerned Joe saved Christmas! I highly recommend him.

I placed an order for personalized items on 11/23/2020 and received an email on 12/8/2020 (16 days later) from Yeti stating that my order was being canceled. I called customer service and was told that one of the items I had ordered was out of stock so my ENTIRE order was canceled because that's the way their system is set up. Apparently their system isn't sophisticated enough to "set aside" items waiting to be pulled by production for personalization. Clearly the items were all available last month because the system allowed me to place the order but, because the company oversold their red dog bowl, I was not going to be receiving any part of my order. It seems like a smarter way of doing business would be to reach out to customers in this situation and say "We're sorry but one of your items is out of stock. Would you like it in another color? Would you still like the other items in your order?" The way this was handled makes it quite obvious that Yeti doesn't care about my business.