A complete embarrassment
I have had 2 experiences with the Matas webshop, both which have been slow, where the first one was INCREDIBLY slow and the second one (number 2448082, yes check it!) was incomplete. I am very close to the deadline with my favourite brand and I wanted to spend the rest until 4000 kr. to get my prize. So it turns out that your website fails to work and the 2 products I ACTUALLY WANTED were out of stock. And instead of a sincere apology where I would be asked whether I want to complete the order or not to the money sum I spent, I am simply BEING INFORMED by your operator Unni, that they are going to be sent just like that. And when I complained and said that I would rather not have the order under these circumstances (my goal was to reach 4000 kr. with my favourite brand, but excuse me, DOES MY MONEY OFFEND YOU? You don't like money? Why do you keep such amateurs to respond to your e-mails? Every good merchant would see an opportunity to sell other products and KEEP the money, isn't that the whole purpose of sale?) she just CUT ME OFF, no response, no nothing, not even an I'm sorry I cannot do that. You have an angry and disappointed customer, young lady, you do not just ignore them. You should not be working in customer service, not with this attitude, you're ruining the company's good name. Or at least this is what I think and I do work with customer service too and I am ashamed that someone from such a good name brand can behave this way towards the customers.
Let's review:
1. YOUR mistake, it is not my mistake that your website does not display the order correctly
2. Unattentive customer service
3. Did not offer me an alternative that would benefit us both - frankly if she had talked me into it, I would have been willing to order other products, for me the total sum was important, I was trying to reach that goal for a year. 1 whole year! Im not sorry for wanting to support Shiseido. But I can find better sellers than you.
4. Cut off with no regard. No regard for my problem, no will to find a solution, simply got a track & trace number in my inbox.
5. I WILL NEVER be your customer again and I am hoping that everyone gets to read my story about your service and your employee Unni who really showed us what Matas is made of these days.
The order is going to go BACK to where it came from and I will not accept any kind of apology other than my full order before May 2017
Perhaps someone in here will hear me, as your customer service does not.