How Does Abbot Do Customer Service???? I called on Friday about the fact my reader is not working. The rep told me I was having problems with the reader but because it was replaced 30 days ago, I can not get it replaced because policy says only one replacement a year. Asked for a supervisor, got transferred to the Resolution Team. Talked to Tyesha and after 30 minute conversation she agreed to escalate the complaint above her and I would hear something in a couple business days. Today is now Tuesday, a couple of business days. I call back and talk to Dacker, he now tells me that it could be up to another week before a decision is made. Both Tyesha and Dacker tell me that they are the highest in the company I can talk to when I ask to speak to someone above them. So, I call 224667-6100, corporate number and connect with corporate switchboard rep, explain the above and ask for CE0 Robert Ford, she says just a minute, transfer me back to the customer service department. Call corporate again, explain the above and am told to wait a minute and then transfered back to the department that can do nothing. Call corporate again, explain the above and am told to wait a minute and after being put on hold for a lengthy time a recording comes on and tells me to call back later. Call corporate again, explain the above and am told to wait a minute and then transfered back to the department that can do nothing. Call corporate again, explain the above and am told to wait a minute and disconnected. Call corporate again, someone pick up the call and immediately disconnects. Call corporate again, someone pick up the call and immediately disconnects. So, I now sit here without a working meter and because policy is more important than customer service, I don't have a meter that works.