Price was good UNTIL I received tires…
Price was good UNTIL I received tires that are 2 years and 9 months old. REALLY? That's a disgrace. Would have gone to any other retailer and gladly paid the $120 more. Ripped off. Bad business practice. That's clearly why they're cheaper. OLD STOCK! You should all be ashamed. What if you paid well over $1000 and you got 33 month old tires?? To add insult to that they charged me $63.39 for shipping. Today it says shipping here to NB now would be FREE? Thanks for sticking it to us!
Reply from Blackcircles.com
Good afternoon Grant,
My name is Kayla and I'm part of the Customer Care team here at Blackcircles. I will be your point of contact regarding your recent experience.
I am truly sorry to hear about your recent experience with us. Your feedback is incredibly valuable, and we really appreciate you sharing your concerns. We are always striving to provide the best service to our customers, and it is upsetting to know you do not feel you have received this. Please know how much we appreciate your patience and understanding.
I appreciate that you can't share your contact details here publicly, so I kindly ask that you either give us a call on 01721 725 051 or if you send us an email with your order number to info@blackcircles.com marking the subject as Trustpilot - FAO Kayla then I will happily pick this up and ensure everything is sorted for you as soon as possible.
Many thanks for your patience.
Kayla
Customer Care team