we were flying with the firrst flight from Bogota to Cartagena 0900 flight. The flight was cancelled after we have done the check-in. There was no information in english only spanish. The LATAM client didnt speak english and she was trying to communicate via an online translator. We lost 56 mins in the LATAM desk till we find the next flight which was at 2000 . We lost all the bookings we have arragned in Cartagena (guided tours, restaurant reservartion cost of 150 euros. We asked for compensation after filling tons of paperwork to get a reply after 35 days that the file was closed and they are not responsible for third party cancellations. it was LATAM fault that we lost our money. it was LATAM fault that their employees IN THE AIRPORT cannot assist international english speaking passengers. I have sent more than 20 mails only to received an automatic reply. "case is closed". I have traveled 40+ years in far east, india, africa. never had such a bad service. oh, they gave as a $10 MCDONALDS coupon for the 11 hours we spent in the airport. STAY AWAY from these crooks