Hello Helen,

Thank you for taking the time to bring your concerns to our attention. We’re sorry to hear about any inconvenience you might have experienced, and we’d be glad to look into this further for you.

Unfortunately, we weren’t able to locate your order using the details available in your review. We’ve requested some additional information through Trustpilot, so please complete the request when you have a moment. Once we receive those details, our team will be able to assist you directly.

Alternatively, you’re welcome to email us at customercare@lulutox.com with your order ID and any additional details that may help us locate your order.

Warm regards,
Lulutox Team