Be careful of “unavailable” after booking & switch to more costly vehicle.
Claimed that vehicle advertised on Argus site was “unavailable” after I booked, then without consultation transferred me to a similar vehicle, but costing considerably more ! - felt like rather sharp practice to me. I refused & found a great alternative with another provider.
Reply from Argus Car Hire
Dear George,
It's quite clear from your feedback that you're disappointed and frustrated.
Unfortunately, some Rare offers on our website will not be confirmed immediately as the supplier will need To check on their fleet availability for some car categories so the booking status will be Unconfirmed and Depending on the availability of the cars and the supplier will Either Confirm Or decline the booking, if the booking is confirmed the Payment will be charged then and if it's Declined the pending of the payment will be released and an email will be sent for you to check alternatives with us,
Due to the price change for the alternative rental, We understand your frustration with the pricing discrepancy. We strive to provide clear and transparent pricing information to all our customers, Unfortunately, the rates we operate are built on a live system where the prices are subject to change depending on a variety of things such as supplier availability, nationality, currency, and lead-in time to pick up. Unfortunately, we cannot control these changes as it depends on the supplier rates.
I trust you understand our position now, and I apologize for any inconvenience caused.
Kind Regards,
Sara