I had ordered one of the Coach perfumes from Boohoo on the 12th of August and I then waited 11 days with no updates on it. I then contacted Boohoo through their message option asking for a update on my parcel on August 23rd, I was then told that if it hadn’t arrived on the 24th it would be treated as a lost parcel after that. When it had not then arrived by the 24th I got in contact again explaining that it had not arrived then to be told that I must wait until the 30th of August another 6 days before it would be classed as lost. Then on the 25th I had received an update from evri stating that my parcel had been damaged beyond repair and I must get in contact with the seller. When I did this I was told by Boohoo that I still had to wait until the 30th of August before anything could be done even though I was told that my package was damaged. I then asked to speak to a human employee as the previous information had came from their virtual assistant. When the employee got back to me they explained I had to wait until the 4th of September before I could even revive an update. By this point I was completely fed up with the situation and just wanted a refund for it to be over but was told that I couldn’t have a refund until the 4th of September when it had been classed as lost. After this I got into contact through email and was told that they were going to send me out a replacement with free next day delivery on the 26th. I had then waited up until yesterday (the 2nd of September) before asking on a update to then be told that the replacement had failed to process. This is quite frankly the worst customer service experience I’ve ever had and I would think twice before ordering from Boohoo again. I’m now finally waiting on a refund but if I hadn’t asked yesterday I wouldn’t know how long I would be waiting before the brand would actually update me to say that the replacement wasn’t even processed. After this whole situation I will say that I will never order from Boohoo ever again as this whole thing is a joke.