🚨 VIVI E-BIKES — MY EXPERIENCE & A WARNING TO OTHER BUYERS 🚨
I want to share my experience with VIVI because I purchased a VIVI F26FUL Electric Bike after researching e-bikes and, importantly, following an AI recommendation that specifically told me this was one of the best e-bikes for around $500.
I bought the bike based on that recommendation.
Here is where I feel the recommendation failed me:
The research focused heavily on the motor, battery, range, fat tires, hills, and overall specifications, but it did NOT properly account for something that is just as important when spending $500+ on an e-bike:
WHAT HAPPENS WHEN SOMETHING GOES WRONG?
Customer service.
Warranty support.
Defective products.
Actually getting a response.
I've contacted VIVI regarding my situation. I have confirmation that my emails were received, yet I have not received the response or resolution I expected.
That's unacceptable to me.
A company can advertise a great motor, large battery, long range and an attractive price all day long. But when a customer has a problem, the real test is whether the company answers and actually helps resolve it.
And this is where I believe VIVI deserves serious scrutiny.
I also want to be completely transparent about my part in this:
I relied on the recommendation I was given.
When I later challenged the recommendation about VIVI's customer service, I initially received explanations about specifications and warranty policies. That wasn't the issue I was raising.
My point was simple:
👉 Wheres the missing hardware in the picture and further more why did a better discount on the 2nd bike vs the first 🤔
Also compare to tictok some bikes are actually worth more the price and the customer service is better then vivi
Definitely returning my products based off lack of communication and gross money 💰 profit