Refusing Tenant Protection refund for missing landlord (Booking ID: 2850980)
Date of booking: May 20, 2024

HousingAnywhere is withholding €1,080.00 for Booking ID [ 2850980] after my landlord was completely inaccessible on my move-in date. I reported this via the platform within the strict contractual 48-hour timeframe, completely fulfilling my tenant obligations.Front-line support is using a procedural loophole to deny their own Tenant Protection policy, claiming I should have emailed them first instead of filling out the cancellation form. Because they refuse to honor Paragraph 15 of their own Terms, I have officially lodged a formal cross-border complaint against HousingAnywhere B.V. with the European Consumer Centre (ECC Net Italy) under Case Number: [ECCIT-91266].I am seeking a full refund of my €800 rent and €280 fee. I will update this review as legal mediation proceeds, but the corporate compliance team can resolve this breach of contract immediately by issuing my long-overdue refund.

UPDATE 1 (September 2,2026): I have already sent a comprehensive Formal Notice containing my ECC Case Number and full documentation directly to your support email address. Please have a senior compliance manager review that notice and reply to it directly. I will also log a message in the platform chat as requested, but please be advised that my cross-border legal dispute with ECC Net Italy (Case Number:ECCIT-91266) for the full €1,080.00 remains fully active until a monetary refund is processed.

UPDATE 2 (September 4,2026)
HousingAnywhere sent a generic copy-paste reply trying to hide behind a "48-hour post-move-in guarantee window." This is factually false and completely irrelevant to my case.I did not file a late claim after moving in. I officially cancelled the rental using the platform's cancellation form on July 27, 2024—4 days BEFORE the lease even began—because the landlord went completely missing and was entirely inaccessible. I emailed support on that exact same day to report the advertiser's breach of contract.Despite being warned in writing 4 days prior to move-in, HousingAnywhere chose to trigger the move-in countdown anyway and negligently released my funds to a missing landlord. My cross-border case with ECC Net Italy (Case Number: [ECCIT-91266) is fully active, and I have provided them with all July 27 timestamped proof.

I have issued a formal notice to their corporate headquarters with a strict 5-business-day deadline. I will not remove or change this review until my full €1,080.00 (€800 rent + €280 fee) is refunded to my bank account.