Recurring charges pre-checked - easy to overlook
Same experience as several other reviewers here: I placed what I believed was a one-time order. It was only when I got notice of a repeat charge that I realized I had actually been enrolled in a subscription.
Cureend's replies to other complaints here claim the subscription option is
"clearly disclosed," but in practice it is easy to overlook. If you don't want recurring charges, read every line at checkout carefully, not just the price.
Reply from Cureend
Hi, thank you for sharing your feedback. We’re sorry to hear the subscription wasn’t as clear to you as we intended it to be.
We do our best to make the choice transparent throughout the ordering process. A one-time purchase option is available directly above the Add to Cart button, subscription details are shown again in the cart, and at checkout the order is marked as a recurring payment. The subscription terms and cancellation policy are also displayed above the “Pay now” button.
That said, we understand from your experience that these details can still be overlooked, and we appreciate the feedback.
You can manage or cancel your subscription anytime through your account via our website. If you need any assistance, please contact us at support@cureend.com and our team will be happy to help.