Diabolicaly poor customer service
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*edit*
I appreciate the apology, but the issue was more than simply having to provide information twice. I was unable to get any useful information by phone, then waited a week for an email response, only to be asked for information I had already meticulously provided (their own website data, including part numbers and links).
I also contacted you from the same email address, so I would have expected the original inquiry to be traceable that way as well.
That experience does not give me much confidence in your customer service or in placing a future order.
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Waited a week for a reply regarding a product inquiry after having had to send an email because the CSA on the phone could not give ANY information. None. Zilch. So, I sent an email as requested, only to receive an incompetent and frustrating reply, filled with questions about information I had already provided.
I will recommend to everyone to avoid this company. The customer service is a joke - a bad start to any professional relationship.
Reply from AUER Packaging GmbH
Hello,
thank you for your feedback. We are very sorry to hear that you had such a disappointing experience with our customer service.
An experience like this in no way reflects our service philosophy or our commitment to professional support. We place great value on efficient and helpful responses, which is why we are very sorry that your inquiry apparently led to frustration and that information was requested twice.
Unfortunately, without details such as your reference number or contact information, we are currently unable to trace or review the exact course of this incident. Please feel free to provide us with these details so that we can investigate the matter internally.
We would be delighted if you gave us a second chance, and we are confident that we can convince you of our usual high standards during a future order.
Best regards,
Your Team from AUER Packaging