Hi Henriette, we're very sorry to hear that your attempt to send money resulted in time-consuming problems, we know how frustrating it is when a transfer doesn't go smoothly. Transaction holds or delays can sometimes happen due to standard account verification steps, payment funding checks, or receiving bank processing hours. We want to help clear up whatever issue is holding up your transfer, so please connect with a live specialist at https://www.remitly.com/ae/en/help.