Iv never felt so let down by an insurance company.My beloved dog blue passed away last week he was 12 .We have paid Petplan full premiums all of his life the last four years a massive amount we worked it out to over 7000 pounds.They refused payment for blues palliative treatment to give him a day we could enjoy together.Refused his cremation,and had the cheek to say we will as a good will gesture pay for his ethunisa..We were absolutely disgusted and Iv now cancelled my other dogs policy and have put them with another top provider.My advice when you lovely pets get to 8 fully check what you are paying for put the money in the bank instead.