*WOULDN'T RECOMMEND* Renewal Costs Extortionate
*WOULDN'T RECOMMEND* Received our insurance renewal today and its increased by 33%. The price was already the most expensive. When I asked for justification of the excessive increase, they said it was because we had moved house and the vets prices were more expensive in this area. That statement is completely false. I offered to obtain the price lists from 3 local vets in both areas to prove that this isn't the case. I was then met with waffle/excuses and references to inflatation (which is currently around 3% and not 33% !). We wont be renewing. We've never claimed and been loyal customers. We'll be taking our business elsewhere.
Reply from Petplan
Hi Colleen,
Thank you for sharing your concerns. We understand that any increase in premiums can be frustrating. Petplan is committed to providing the highest level of care and coverage for pets, ensuring that policyholders have access to the best possible veterinary treatment when needed. However, premium adjustments are influenced by a variety of factors.
The veterinary market has seen significant increases in costs due to advancements in medical treatments, diagnostic tools, and specialist care. While these advancements benefit pets, they also contribute to higher claims costs. Your comments are logged as feedback as we continually review our processes.
Thanks, Zen - The Petplan Team