I have had some good mystery bags but…
I have had some good mystery bags but several have left us feeling like we were ripped off. For instance, Whole Foods flowers were wilted and losing petals and the Holiday Foods bag was maybe the value of what we would have paid for it if we picked it fresh from the shelves (a small hamburger bun ham sandwich, a small juice and a Rice Krispies bar).
Reply from Too Good To Go
thank you for taking the time to share your feedback. We're glad to hear that you've had some positive experiences with Surprise Bags.
At the same time, we're sorry to hear that some of your recent orders have been disappointing. We understand your concerns about the condition of the flowers and your feeling that the value of the Holiday Foods bag did not match what was advertised.
Surprise Bags should provide the advertised value, and items should still be in a condition suitable for use or consumption at the time of pickup. We appreciate you sharing your experience, as feedback like yours helps us continue improving with our partners.
Thank you for supporting our mission to reduce food waste.