Hi Clair Barron,

Thank you for reaching out and sharing your feedback with us. We sincerely apologise for the inconvenience you have encountered regarding your order not being received yet. We understand how frustrating this situation can be, and we appreciate your patience as we work to resolve it.

After reviewing your case, it appears that our couriers have made several attempts to deliver your parcel. We understand that you have already contacted our customer service team about this issue, and they have provided you with a link to re-book your delivery. This process is designed to be straightforward, and we are here to assist you every step of the way.

To ensure that you receive your order as quickly as possible, we recommend rescheduling the delivery at a time that is convenient for you. You also have the option to nominate a neighbour or a safe place for the delivery if that would be more suitable.

If you have any further questions or require assistance with the re-booking process, please do not hesitate to reach out. Our team is dedicated to ensuring that your experience with Low Price Foods Ltd is a positive one, and we are here to help.

Thank you for your understanding and for giving us the opportunity to rectify this situation. 👍