I was excited for my order but the…
I was excited for my order but the package never got delivered to me. The team has been proactively replying to my emails and raised the concern to the transport team but things are moving really slow and it’s been a long time now ;( I was really hoping to get this resolved sooner !
UPDATE :
Thank you for looking into this case. While it is unfortunate that the package was lost in transit, I truly appreciate your prompt response and for processing my case . I look forward to place a new order soon.
I am updating my review to reflect the excellent support you have provided. The consistent effort from your team to prioritize customer satisfaction is impressive; gestures like these truly matter and help build a strong connection with the brand.
Reply from DeMellier
Thank you so much for taking the time to share your feedback. We're truly sorry to hear about the issues you experienced with your delivery and understand how disappointing it must have been.
I can see that our team investigated this thoroughly and kept you updated throughout the process. While we're committed to resolving issues as quickly as possible, some carrier delays are unfortunately beyond our control.
I'm pleased to see that we've now been able to provide a full resolution, and we sincerely hope this has helped restore your faith in DeMellier.
Thank you for your patience and understanding, and we hope to have the opportunity to provide you with a much smoother experience in the future.
Kind regards,
The DeMellier Team