I have not had access to the app for a week now and it is causing havoc with my payments etc. Everything was working fine until it wouldn't let me into the app saying my ID was wrong, although i had not changed anything. I have had innumerable chats with the so-called customer service, being kicked back to a bot every time I am waiting for an agent to reply, This is absolutely infuriating and definitely the worst experience I ever had with any bank. Zero customer service especially since I have an expensive metal account that claims to have phone assistance. That is non-existent. Stay away from this bank!