Broken Bestway Pool
I ordered a Bestway pool on 2 June, but it was delivered damaged.
I reported the problem several times over the following days. After two weeks, I finally received an appointment from the forwarding company to collect the damaged pool. Unfortunately, no one showed up for the scheduled pickup.
It has been extremely difficult to get any response from VidaXL throughout this process.
Based on this experience, I will definitely not buy from VidaXL again.
Reply from vidaXL
Hello.
Thank you for sharing your experience. I understand how disappointing it must have been to receive a damaged pool, especially after reporting the issue multiple times and waiting for a scheduled collection that did not take place.
We are glad that we were able to provide a resolution for your case. Your feedback regarding the collection process and communication has been noted and will be used to help improve our service.
If there is anything else we can assist you with, please feel free to contact us at feedback@vidaxl.de.
Kind Regards.
Denver
vidaXL