One shipment got lost (it's been stuck in transit for well over a month with no movement). They refuse to refund saying I need a declaration from the shipping company, except since it never entered my country (was an internatioanl shipment) it's impossible for me to get any kind of declaration. They refuse to refund. I had to open a dispute with paypal and luckily I won and got a refund by papypal with purchase protection. But the support is terrible, they give no help (and refuse to ackownledge the lost shipement even after seeing the tracking code) and refuse any kind of refund (I had to get it through a paypal dispute).