8 weeks of delays and broken promises over a simple goodwill request
Extremely disappointed with Comviq's customer service. I contacted support on June 15th regarding a 502 kr background data roaming charge that occurred during a brief airport layover in transit. I did not ask for a technical dispute, but simply a one-time goodwill waiver as a long-standing customer.
Instead of a prompt response, I was subjected to 8 weeks of internal delays, broken 48-hour callback promises, and 40-minute phone queue times. When they finally processed the ticket, front-line agents refused to consider a goodwill waiver, and their retention team preferred processing an immediate cancellation of my line rather than offering basic customer service.
Moving my number to another provider. Case reference: CS12433711