I moved to another country in EU and asked for a certificate of collision-free years, after many tries to talk to someone helpful on the phone. Since my contract ended with them, I couldn't do it online.
The certificate that I finally received didn't mention anything about the time that Allianzdirect was operating under Allsecur name. This resulted a much more expensive premium with the new insurance.
For the last two weeks I was trying to get in touch with the customer service to help me with that. Depending on whom I was connected to, I got "we can only do for Allianzdirect", or I was connected to a random person who didn't have a clue why I was connected to them or the customer service just hanging-up the phone on me. In my last try today, I was lucky to get connected to a very helpful lady which patiently solved my problem.
"Five Stars for the lady I talked to today and Zero Star for the overall experience."